Craft Heating Co

Highly recommend! Don was very knowledgeable, prompt, and transparent when evaluating our HVAC concerns. He provided great tips and yearly service recommendations that we will be using in the future!

Great company, very professional, and prompt. They gave us a lot of information and options prior to installation, and were reasonably priced.

I'd give Craft Heating and Cooling 1,000 stars if it were an option. My experience with Craft during the install of our new A/C and furnace was minimal as our builder handled most of the communication. When I did have some interaction with the install crew, they were very professional and focused on making us happy.

It's my opinion that the post-sale/install customer service is the most important measure of a company that will not only receive my repeat business, but my recommendations to other potential customers as well. Based from my experience over the past 48 hours, Craft Heating and Cooling's technicians, Don, Aaron, Rick and Luke provided a level of customer service that you typically only see in new hire customer service training manuals. The other night I noticed the pan under the unit had gathered water. I called their after hours line to see if I can have someone come out in the morning. Minutes after leaving my message, their on-call Tech, Don called to get more detail. I explained that I wasn't concerned of an overnight overflow as it was a nice night to leave the windows open with no need to turn on the A/C or heat. After Don learned the unit was in a utility closet on our new 2nd story, he nearly insisted that he come out to take a look. I'll never forget him saying "I won't be able to sleep tonight knowing there's a slight possibility of an overflow and what that would do to your second and first floor." I found myself thinking this guy is more concerned about our recent investment than I am. Keep in mind the off hours call was covered by the warranty so there's no play here for them to collect additional revenue. Don showed up and threw on a pair of booties without me having to ask and went to work on the unit. He didnt have the part needed, but put in place a number of safeguards to enable himself to get sleep that night (my family and I slept great too.) Yesterday, Rick stopped by to fix the issue. An electrical issue popped up shortly after Rick left, but I knew the leak was fixed and we didnt need the air on last night. So this time I left a message stating I didnt need anyone tonight but if they can send someone out tomorrow to check out the electrical issue. First thing in the am, Luke shows up and quickly determined it was a faulty on/off switch. He rechecked the entire unit top to bottom after replacing the switch. These gents are truly masters of their craft (pun intended) and customer services champions. I will be calling Craft for my heating and cooling needs, as you should too.

Called and had someone here within a couple of hours, and they were able to get my furnace up and running within the day. Very grateful for the speed, and the cost was very fair. Rick was super friendly and knowledgeable!

Excellent service! Our boiler broke two days before Thanksgiving and they had us back up and running with plenty of time to enjoy the holiday! Don was very friendly, professional and explained clearly what he was going to do. He wore a mask upon request and had the job completed much quicker than expected! If we ever need HVAC work done again, we'll be calling Craft Heating!

They came out to our house after our furnace died, and gave us a quote that was less than their competitors. The install was just a few days after we accepted the quote and went smoothly. There was a mechanical issue with the new furnacr 4 days later and one of their techs came out and fixed it within an hour of calling the office about it. Their techs were all very professional and worked quickly.

Could not recommend these guys enough. We saw 3 different staff members from our original service call to the date of install with our new unit. It was like having family members in your home. So kind, so caring, so genuine. Got their info from seeing the van while servicing another house on my street, will definitely recommend.

Don was the absolute man! True professionalism and could tell he enjoys his job. Made the experience enjoyable and shared a vast amount of knowledge about the in and outs of my furnace. Much appreciated good sir 🙏

Come up here to handle household responsibilities for my ailing father, and come to find out this company installed the furnace 22 years ago incorrectly and have sold scheduled maintenance twice a year for the entirety. Not once did they catch the mistake.

Call them up and explained that I had readings of extremely high carbon dioxide readings when the furnace runs, plus how it's affecting the people and animals inside the home, and they didn't bring a single piece of equipment that would've verified dangerous conditions. The technician explained to me the combustion analyzer is too expensive to have all the technicians carry them, so they keep the one they do own in their shop for "special occasions"... when it should be done on scheduled maintenance every year before the heating season. That tells me they've never done it in 22 years of service.

The technician charged me a service call fee and informed me they'll need to come back sometime next week with the proper equipment.

Extremely high levels of carbon dioxide disperses the oxygen available, and can be fatal. I'm a home inspector and licensed electrician, and this is fairly common in the hvac-r industry unfortunately.

Friendly staff all around from the salesman (owner maybe?) to installers. Very fair pricing. Local. Good company to work with. Will go to for all heating and cooling needs