Craft Heating Co

I've had 2 service calls with Craft this month.While there were some customer service issues in the beginning, the technicians are wonderful, extremely thorough, knowledgeable, curtious and friendly.

They never called back to schedule 2nd part of the work. The technician who came to my house was knowledgeable and polite. It appears to be an administrative malfunction. I even called several days later to follow up. I was told the service manager would call me the following day. That was 2 weeks ago. I have spent considerable money with Craft Heating over the years. I feel disrespected.

The first two times I had issues with my furnace over the last 11 years of home ownership they came quickly and were reasonably priced, but when my furnace went out completely a couple of weeks ago they said they would be by later after that day or call me to reschedule. They never came and never called back. Don't waste your time. Find someone who cares.

Great service and, as importantly, professional and friendly assessment of the issue. No low-balling on price just to get in the door. Gave us a range of options after a thorough in-person evaluation, and then found a less expensive resolution when work started. I trust them. Don't know that I could say more than that. Only reason for 4/5 is the cost of a service call. I give free first meetings to all potential clients. I'd like the same. On the other hand, it was nearly the lowest service call cost of the 5 places I called. I'll call them again.

My air conditioner was leaking and no longer putting out cold air. I called and made a same day appointment. The communication between their office and me was fantastic. The service technician was here in under two hours and within an hour he fixed my problem. Rick was extremely professional, helpful, friendly, explained the problem, and had my unit up in running in a short amount of time (especially considering all the steps the find and address the problem). The fees were extremely reasonable! I will definitely use Craft again for any heating and cooling need.

This business took advantage of my 87 year old Mother. She called to complain on 4/27/2022 and the said they would talk to Nathan the service tec. She is still waiting. One photo is from our recent experience with Nathan and the other is the through report from 7 months ago.
Unacceptable.

Have used for 30 years including maintaining an old furnace, buying and installing a new one as well as AC. They are fair in pricing, great friendly service and my new items have been in for years with no problems. Highly recommend Jim and his team

they've done hvac work in our home few times over the years and the service is always excellent. they rushed right out when our furnace failed on a very cold night. appliance and hvac work usually isn't cheap, but we feel like we can always trust craft to be honest and dependable.

Craft was very easy to work with.
The guys came in went right to work, communicated well during the process.
They cleaned up when finished and showed up exactly what they did.

Would definitely recommend them.

Ed

Craft Heating has served my rental properties and personal residence over the past 20 years. Honest people who will serve your HVAC needs and won't upcharge for services not needed. Don't hesitate to call these guys.