O'Brien Heating & Air Conditioning

Ed was great!! Super professional and very knowledgeable. Give him a raise!

Paul was on time and very professional. Today Paul even helped to find my newspaper that was stuck in the bushes outside. He was very clear and helpful with information on the heater too.

Weve been using O'Brien Heating & Air Conditioning for the past two years and they have really made our lives easier. We purchased three roof units for our business then. The installation process was preformed on time and with no issues. Their installers were extremely helpful and knowledgeable. From their office staff to their supervisors to their field crew I can't say enough good things about these folks. They will be our HVAC company from here on out. Thanks O'Brien!

Absolute nightmare working with this outfit, all the way from the bottom the top up the chain only to be blocked by Ryan their young defense lineman. I can't believe how much time and money they took from us while only to be offered a long runaround. Young Ryan, the one whom shelters the fearful owners, will not allow us to speak with his supervisor at end of a long ordeal. Guilty? Cover-up? Maturity? Honesty? We paid them their diagnosis fee and it was not only incorrectly diagnosed but the $ 99 was not forwarded to the new repairS. After being told the parts needed where to come in mail in 5-7 days yet the tech said he just goes to the store get the needed parts. Honesty? He left our home in a state which was horribly damaged in many many serious areas and left the electric box open with exposed wires. I immediately let them know my unit was not functioning, damaged and dangerous, do to the damages that THEY had done. Vandalism? Did they really think we would not notice. Pride in their work? Far from it. We gave them ample time to correct the matter with no accountability taken on their behalf until weeks later, forcing our home with out air conditioning for a month. They were already paid and were paid up front to get the parts. Mistake. We personally contacted Ryan and personally called his tech, who said the only way to fix my unit was to destroy it( why did he not tell us we at fifty percent capacity with sections of duct work crushed 80% flat). Who does this? Anger issue? We were left with still no accountability to five major severe concerning damages brought to their attention. Respectful? Leaving us with no option other than have the work completed correctly and safely by our own means. They offered no apologies or anything - other than at the tale end, of a very long dragged out ordeal (because they had new work to get to according to Ryan before taking care of work already paid for), to come back and finally address the issues. Good Business? By then it was to late. I would never allow this quality type of repairmen and/or company any were near my home if I were reading this. The customer is never right with these guys and I'm sure Russ, The hide out man, invisible to all clients, will try to respond and say something like they offered to repair.....not a fire hazard (even though we have proof)...too little too late. ......Buyer beware !!! This only the half of the AC Saga.

The installation was done professionally and neatly. They cleaned up any packaging or anything dropped. They were friendly, polite and prompt. They have been doing my maintenance for many years and now that I needed a new system I knew I could trust them to do the right thing for me.

I have a service contract w Obrien so I get to see Carson twice a year for routine maintenance. He is knowledgeable and personable. No nonsense, honest, The best.

Their service technicians are very professional, highly knowledgable and pleasant and polite.

The O'Brien Heating guy was professional and did a great job. He answered all my questions. My dog even liked him.

Paul was very good and described all of his work. Very efficient. I highly recommend this company

Great service—Very nice polite young man