CHF Mechanical Services Inc.

I have been using CHF for over 3 years and they have always been very responsive when called, particularly in emergency situations. I had a leak in my hot water tank and they were here within 24 hours. So far, most work, both plumbing and with the HVAC system has been done correctly and the problem has been solved. The one time a problem continued, they returned quickly, found the problem, and performed a successful repair.

Long story short, they came the first day and ban-aid my unit to work.. twice. they did come on two different service calls within two months of each other. Was told on the 1st service call that all the unit needed was the coils to be cleaned and that the levels of freon was right on the money as to where they needed to be. Today they come again, to tell me that the unit is 1 & 1/2 units low on freon (which is really low), and that I needed to have some added, and the pipe sealed, because of a slow leak. I asked why wasn't this done on the first visit, as I specifically asked them to check it, and was reassured that it was without any issue. If it had a "slow" leak it would have been leaking when they came the first time. I can never get a clear answer from the service tech. He acted like he was in a huge hurry, and was very dismissive of my concerns and questions. In all honesty, if he spent 3 or 4 minutes answering all of my questions, they mostly likely would be installing a new HVAC unit at my residence, but because of this experience, I will try to wait until next year, and hire someone that actually wants to be here, and not act as if they are forced. Also, when you go to pay... they add 3% "convenience charge" for paying with a credit card, which isn't the best of business practices.

Would recommend for any type of repair. I've always received prompt and courteous service at very good pricing. They are also very good at troubleshooting problems and recommending appropriate repairs.

Update from the response:
1). I wish it was true that ONLY compressor was charged. I got a call yesterday asking me for money for diagnostics, which again, did not result in any solutions to our problem.
2). Because of the delay, we now have to spend thousands of dollars fixing the wall since the water damage lasted for so long.
3). Again - I understand the communication difficulty as we were working with a management company; however, there has never been a single time they were not able to reach me to discuss an invoice.

I don't usually write reviews. But this has been the experience of a life time for us, in a bad way. We first reached out to them way back in June when our AC wasn't functioning properly. They went in to diagnose it and told us we need to get a new compressor. We spent a few thousand dollars on a brand new compressor from them. The problem wasn't fixed. It seemed as though they knew what the problem was, but didn't have the manpower or the resources to actually fix the problem. Communication from them was also scarce, to say the least. I did not receive a single phone call with updates. Each time I try to get an update, I had to call them. Now, we are using a property management company, so I know there were some communication between CHF and the management company. However, I had explicitly said that I am the only person they should be communicating with. They said they put a note in my file for that, still zero communication. A couple of weeks ago, I practically BEGGED them to go in and do another diagnostic because it's over 90 degrees and the AC was not working for months, they said they would go in the next day and, you guessed it, nada. They said they will call ME after they find out what's going on and update ME, but nothing happened. We ended up going with a different company who was able to fix the problem within a day or two. I am sure CHF is capable and they know what they are doing; however, personally, I had a bad experience with them.

ps. When I spoke to CHF about the frustration I had with them, they said they were confused as to if they should be calling me or the management company; HOWEVER, they had no problem reaching me or updating me when an invoice needs to be paid. So clearly that's not necessarily true.

I had a DIY mistake that they helped me work out. Owner Charlie talked to me personally and was very nice and helpful. Extremely happy with their help, great customer service.

All of the staff there are amazing!!! Great price and quality work! The office staff is great to work with!!! Highly recommend!!

I was purchasing a house. After the inspection I had worked out with the sellers that they would agree to fix the HVAC system. They called this company. The company quoted quite a lower price than the home inspector said it would be to fix the system. I ended up splitting the bill with the seller and called the company to get more information on what had been done and see if I could work more with them in the future. They were nice enough but after moving in, I installed a new thermostat and the system was running cold when on heat. I called the company again since they had worked on the system only a few weeks prior. I told them the situation and asked if there was any way it could be resolved over the phone. If perhaps it was something with the thermostat. The person on the phone insisted that it was a transformer that blew and said I was out of their service area. If that’s so, I was confused as to why they had worked on the system for the previous owners. It was weird. They said they’d come out but if it was a transformer that blew, they’d have to charge me. Other than that, they had made it seem clear that they were doing a follow up on the work they had already done. No mention of payment and what I thought was reassurance that they’d just be checking their work. After all, if it could have been solved over the phone, they said they would have but insisted it was a transformer. The person came. No transformer had blown. He did a visual inspection of my system then looked at the settings on my thermostat. He said it was just one setting that needed to be changed. Definitely something that could have been done on the phone. They sent me a bill for $135. I was confused because they had said it was just a follow up appointment. There is just something shady about the whole thing. In addition to that, since they came to do that follow up, the system has continued to have issues so I called in another company. That company actually took the time to show me everything and explain everything with complete transparency. There was a hole in the ductwork they had done when the sellers had commissioned them for repairs. They had jury-rigged the coiling and it was really low on refrigerant. The other company said that it was too late in the season to refill it and would be best done in more dry, less frigid weather. All of this should have been taken care of by CHF. It wasn’t. They do spotty work and I can’t help but think the only reason they worked on my system in the first place was because the previous owners had a friend or something working there. If I was outside of their service area, instead of lying to me and using deceptive speech and business practices to charge me extra, what a good and honest company might have done is told me that it would be better to find a company in my area.

TLDR; These people are only in it for the money, they’ll fleece you if they can and they’ll do sub-par work while charging you top dollar.

I'ved used Charlie and his folks several times for HVAC problems at my properties over the years. They respond rapidly and take the time to explain what's happening on the bigger jobs. They've always been competitive. I'm a fan.

Air conditioning wasn’t working after several very hot days in early July. I called CHF and when they heard my air was completely out, they sent a technician over later in the day. The technician quickly fixed the problems on both of my air conditioning units and had them up and running in 20-30 minutes. While he was here on the job, he was courteous and took care to keep my home clean while he worked. An excellent job!!

Usually don’t leave any review bad or otherwise. Just my experience, but the technicians are friendly but will rip you off if you don’t get a price before hand. You could see he came up with number on the spot. Later checked and was well beyond what the task he said he performed cost. Also, latest time using them when the AC was out, they showed up day after they said with no real call and the tech was good enough guy but he definitely fixed a problem knowing it wasn’t going to do anything and I needed a whole new machine. 500$ down the drain. Take the warning, if you don’t know much about Hvac call someone else and get costs ahead of time.