Fry Heating & Cooling

I needed to replace two systems (A/C and Furnace) and knowing this was going to be an expensive investment to our home, reached out to the major heating and cooling companies in the Toledo area; six to be exact. In addition, I did research to understand the pros/cons of each brand as well as the try to get my mind around the infinite system configuration options available (e.g. single stage, two stage, multi-stage, etc.).

It goes without saying Dan (the owner) was more responsive and accommodating to my plethora of questions and concerns. He was by far the most attentive to our needs (e.g., budget, humidity control, etc.). When it came to money, Dan didn't try to take us to the cleaners. I received some quotes that were $10,000 more than their closest competitor.

If anyone does any work to their home, they know the crew that shows up to work is what really matters. This is why I give Fry's five starts. Austin (lead tech) was on-time, explained the installation process, and most importantly, made sure clean-up was to my wife's standard. I can't even do that.

Austin was flanked by Jonathan on day one and two. Jonathan was also courteous and professional. If he needed to put something on the floor, he made sure it was on a protective blanket (we have floors that scratch just by looking at them). Later on day two and for all of day three, Fry's sent Cameron. Cameron like Austin, was fantastic. He set up our thermostats, primed our main A/C (York 21 SEER, 5 Ton - guys, you gotta get one, super cool A/C system and it makes no noise) and helped get the Hx3 app on my iPhone.

Another important thing to mention was what Fry's did as a result of shipping damaged caused to my main A/C unit. Rather than say, you have to wait weeks for a new one (and be without A/C), Dan (the owner), made an executive decision to have a 21 SEER unit installed at the price of my 19 SEER unit.

Back to Austin. We replaced our Nest thermostats and when I went to take it off, one of them peeled a ton of paint off the wall. I explained to Austin what happened and despite knowing everyone is on a tight schedule, he said, "Don't worry about it, the stat can be installed later." He also offered to bring a portable A/C from their shop so my kids could be comfortable at night. Again, this was my mistake, not it theirs.

At the end of the project, Dan (the owner) arrived to see if everything was done to my liking. Hardly anyone does that these days.

Super pleased with our York system (pulled down our humidity from 68% to 50% in one day). Very happy that we went with Fry Heating & Cooling.

Very professional, care & respect in maintaining cleanliness to surrounding area, cleaned up after job was done. I am up & running & Shawn was very courteous. I would request him again‼️😊😊

I expected to pay much more than I did. Mark came on a Sunday, and was in and out in about an hour or so. Very polite, professional, and fast. I will use Fry from now on. Thank you!.

Great service. Mark McCrory very professional technician. Jennifer great customer service.

Very polite, he did a quick check of the system found the problem and had it fixed within an hour. Extremely satisfied.

Great service with a water heater install. Connor was helpful, quick and ensured everything was installed to the highest quality.

Very professional and easy to talk to. Larry knew what I wanted and was able to give me several options on how to get it done.

Had a very positive experience. Needed to get the furnace checked before the cold weather moves in. Larry was technician they sent. Very knowledgeable and professional. Communicated everything clearly to me. Will definitely use Fry again!

Adam was very professional and understanding of my issues. He took his time and checked and cleaned connections. He found and fixed a wire that was preventing my filter from going in all the way even though my issue had nothing to do with the filter. No other repair person ever discovered it

Technician shows up in the timeframe they give you. Was able to figure out the problem with the furnace and replace the part right away. Mark is always very professional and polite and explains what the problem is.