Was charged probably twice what we should have been. Never got an estimate (emergency job although it took a few days for them to get the water heater). I requested an invoice 3x so I could register the product for warranty purposes and no one ever responded.
Many thanks to Swift Bros and Jose C, who came to our rescue when our hot water heater broke. Jose worked hard through very hot conditions to make sure the job was completed and our new hot water heater was installed. He did a great job cleaning up the work area as well. Great company, dedicated worker. Highly recommend.
I’ve been using Progressive for years and have always had great experiences and customer service. They have replaced my water heater, installed two new A/C units, installed light fixtures and upgraded some old plumbing fixtures. The regular maintenance they perform on my HVAC units in the spring and fall have kept them in perfect running order and have prolonged the longevity way past the manufacturers expected lifespan. The city inspector was so impressed by the installation on the gas pack he used Progressive to install his new HVAC system. I used to get multiple quotes for heating, electric and plumbing services or repairs but not anymore. Progressive has always had the most competitive prices and fantastic service. I highly recommend them.
I initially called Progressive Service, and they sent out Gabriel from Swift Brothers. He diagnosed my AC unit with a leaky coil. The part is under warranty but was on a month and half back order due to Covid. We were worried since we were having troubles with the AC during the month of August. Sheldon and the team were VERY responsive and ended up getting the part with in a week! They kept me informed every step of the way. Professional. Easy to work with. Fairly priced. Very helpful. Will definitely call them again for future service.
The gentleman that came out initially was awesome and explained what he did and why he had to disconnect the drain for our dishwasher. He deserves 5 stars. When the gentleman came out to reconnect and install our sink he left me a message to call him and when I did I was unable to reach him. Finally called the office and when he showed up he just stated he did not have it on him. He hooked up everything but neglected to open the valve for the dishwasher which took me quite a while to find one open.
I have used Progressive for many years. Have had AC/heat annual service for years too, at a reasonable cost. We have had two new ACs installed (we have a unit on each floor), and a new furnace. The systems they install are of high quality. I'd recommend their service any time.
Had an HVAC issue and called at 1:30a. Service said there would be someone calling me back at 7 AM the next morning. Sure enough, they did! Gabriel was at my house by 9 AM. He was able to diagnose, address, and fix the issue with one of my AC units.Turns out, it was PEBCAK. Nonetheless Gabriel was very patient with me quite professional and explained to me how everything should be set up with my HVAC system. We then discussed Maintenance contracts ( I was the one who brought it up not Gabriel). He then told me about the whole house plan, because he was such an awesome service tech and the plan offered so many different things, I immediately called back to Precision/Swift Brothers, and signed up for a maintenance contract for my whole house. Erika (the CSR) was fantastic and helped me get the financial part set up as well! Cannot recommend this company enough, thanks to staff like Gabriel and Erika!!
Our dishwasher had a leak and ruined our floors while we were on vacation. We were told someone could be here at 10am. Jason called at 8:30am and said he could be here by 9:00am - and was. He was very professional, friendly, and worked quickly. We will definitely call Swift again.
Alex K did a great with the installs. He ran into issues here and there, but he powered through and did a wonderful job. I don't know what he makes, but he deserves a raise and a promotion. The next time I need work that he specializes in I will ask specifically for him.
The technician called when he was on his way. Once he arrived he was very thoughtful to prevent the outside from coming in (wet and cold evening). He was very through and checked all possible issues ultimately resulting in the revival of my heat. When he was finished everything was clean and he made an extra effort to lock my garage door on his way out. He would definitely be welcomed back (not that I'm hoping I need emergency help any time soon)...!!!
Joe Miller
Was charged probably twice what we should have been. Never got an estimate (emergency job although it took a few days for them to get the water heater). I requested an invoice 3x so I could register the product for warranty purposes and no one ever responded.
Perry Clawson
Many thanks to Swift Bros and Jose C, who came to our rescue when our hot water heater broke. Jose worked hard through very hot conditions to make sure the job was completed and our new hot water heater was installed. He did a great job cleaning up the work area as well. Great company, dedicated worker. Highly recommend.
Jenay Robbins
I’ve been using Progressive for years and have always had great experiences and customer service. They have replaced my water heater, installed two new A/C units, installed light fixtures and upgraded some old plumbing fixtures. The regular maintenance they perform on my HVAC units in the spring and fall have kept them in perfect running order and have prolonged the longevity way past the manufacturers expected lifespan. The city inspector was so impressed by the installation on the gas pack he used Progressive to install his new HVAC system. I used to get multiple quotes for heating, electric and plumbing services or repairs but not anymore. Progressive has always had the most competitive prices and fantastic service. I highly recommend them.
Joel C
I initially called Progressive Service, and they sent out Gabriel from Swift Brothers. He diagnosed my AC unit with a leaky coil. The part is under warranty but was on a month and half back order due to Covid. We were worried since we were having troubles with the AC during the month of August. Sheldon and the team were VERY responsive and ended up getting the part with in a week! They kept me informed every step of the way. Professional. Easy to work with. Fairly priced. Very helpful. Will definitely call them again for future service.
Alexis Eckles
The gentleman that came out initially was awesome and explained what he did and why he had to disconnect the drain for our dishwasher. He deserves 5 stars. When the gentleman came out to reconnect and install our sink he left me a message to call him and when I did I was unable to reach him. Finally called the office and when he showed up he just stated he did not have it on him. He hooked up everything but neglected to open the valve for the dishwasher which took me quite a while to find one open.
Keith Tucker
I have used Progressive for many years. Have had AC/heat annual service for years too, at a reasonable cost. We have had two new ACs installed (we have a unit on each floor), and a new furnace. The systems they install are of high quality. I'd recommend their service any time.
Scott Townsend
Had an HVAC issue and called at 1:30a. Service said there would be someone calling me back at 7 AM the next morning. Sure enough, they did! Gabriel was at my house by 9 AM. He was able to diagnose, address, and fix the issue with one of my AC units.Turns out, it was PEBCAK. Nonetheless Gabriel was very patient with me quite professional and explained to me how everything should be set up with my HVAC system. We then discussed Maintenance contracts ( I was the one who brought it up not Gabriel). He then told me about the whole house plan, because he was such an awesome service tech and the plan offered so many different things, I immediately called back to Precision/Swift Brothers, and signed up for a maintenance contract for my whole house. Erika (the CSR) was fantastic and helped me get the financial part set up as well! Cannot recommend this company enough, thanks to staff like Gabriel and Erika!!
Laura McHenry
Our dishwasher had a leak and ruined our floors while we were on vacation. We were told someone could be here at 10am. Jason called at 8:30am and said he could be here by 9:00am - and was. He was very professional, friendly, and worked quickly. We will definitely call Swift again.
Andrew Stephens
Alex K did a great with the installs. He ran into issues here and there, but he powered through and did a wonderful job. I don't know what he makes, but he deserves a raise and a promotion. The next time I need work that he specializes in I will ask specifically for him.
Jessica Leitch
The technician called when he was on his way. Once he arrived he was very thoughtful to prevent the outside from coming in (wet and cold evening). He was very through and checked all possible issues ultimately resulting in the revival of my heat. When he was finished everything was clean and he made an extra effort to lock my garage door on his way out. He would definitely be welcomed back (not that I'm hoping I need emergency help any time soon)...!!!