Air Experts Heating & Cooling

Shane Collins is AWESOME! Professional, engaging, and so helpful! He was very meticulous in all he did...he even picked up some stray batting falling from our attic. Highly recommended. After meeting Shane, that same day, I met Roger, their product rep. He was very affable and able to secure a commitment from me for one of their products. The next day, Jeff and Daniel, came out at exactly 8 am to install the Goodman 14.3 SEER2 2.5 ton upstairs unit. They were very personable, funny, helpful, social, and patient. They listened to ALL of my million questions, answered them, and allowed me to hang with them while they worked. Great dynamic duo! You won't be sorry to work with them. They are exceptional in installation which is the MOST IMPORTANT criterion for a new HVAC system. They dotted all the "i"s and crossed all the "t"s. The system looks BEAUTIFUL!!!!

Do NOT recommend. In brief, my AC stopped working. Air Experts tech told me I would have to pay $2,100 to replace the compressor. I got a second opinion, and turns out the only problem was the the breaker switch had to be reset. Sounds like a scam to me.

More details:
Air Experts tech spent quickly concluded that the problem was a bad compressor which they could take care of for $2,100, and this is a good price because the unit is only 2 years old and parts are under warranty. My gut told me this is way too expensive, so I got a second opinion. Another company came by to provide a quote for compressor repair, and they said the the compressor was fine, and the only problem was a tripped breaker. They reset the breaker, verified everything else was fine and I paid them $80 for the diagnostic visit. AC has been working great ever since.

I called Air Experts to file a complaint about the tech, but the operator said all he could do was take a message. I also sent an email. It is now more than 48 hours after I contacted them and there has been no response.

Excellent customer service from both the dispatch team and the technician! I got a call within 5 minutes of submitting my request and an appointment within a week that worked with my schedule. Adam Amond was very professional, friendly, knowledgeable, and our dog loved him too. The prices were fair and I signed up for the maintenance program as well. Great experience, will definitely continue to use for maintenance.

We’ve used Air Experts for years now from needing yearly maintenance, repairs and when we needed new units installed. We’ve been very satisfied with their service. I just had Gabe inspect our AC that wasn’t working and he was very knowledgeable, genial and made a great money-saving recommendation to install an attic door insulation tent. Although, we ended up needing a new AC, we met with Roger the very next day and we will be having a new system installed on Monday. Very quick turnaround. I feel this is a very reliable and honest company to do business with and recommend you give them a try.

Gage Blair was able to stop by early.. Found the issue, provided clear documentation on the problem and health of the system. Offered a quote and repair on the spot. Very happy with the service and professionalism he provided and overall experience with Air Experts. I am happy to have them as a go to for service in the future.

UPDATE: Today, at our first scheduled preventative maintenance, Technician Austin Summerlin performed a thorough inspection of our gas pack’s A/C system and answered all my questions. Impressed again by my new company, I also signed a yearly plumbing contract today due to the efficiency and thoroughness that I’ve seen.
***** [Again]

My previous HVAC provider just merged with Air Experts this month, and I knew nothing about the company. I called today, when both of my carbon monoxide alarms went on the blink. Customer service representative, Carlyle, quickly confirmed a technician to set up an appointment for later this afternoon.

Senior technician, Koy Bancroft, arrived as promised after the phone call and text message to provide his name and photo. Bancroft arrived, wearing a mask, and covered his work shoes immediately with booties before heading inside to inspect the carbon monoxide alarms. He found permanent batteries, but discovered replaceable alkaline batteries, which we replaced.

With that initial problem solved, Bancroft explained to us that a maintenance contract would be honored and then proceeded to conduct a preventative maintenance more thorough than all our previous experience from the programmable thermostat in the house to the ductwork in the crawl space and all the electrical readings, pressures and temperatures of the gas-pack itself, as explanations were provided and our questions were answered!

Professional, courteous and friendly, Koy Bancroft impressed us and gave us the impression that Air Experts would provide great service in the months and years ahead to maintain our loyalty.

Brandon Lammond was very professional and friendly and did a thorough job of inspecting our system and communicating the results. He is much better than the techs sent out be our previous HVAC provider. This is further confirmation that the decision to switch to Air Experts was a good one.

First time I ever signed up for scheduled HVAC preventative maintenance. Scheduling and communications were excellent. The technician, Nicolas Perry, was on time, very professional, great communicator, and very friendly. Nick inspected our systems, explained the work he had done, and suggested a couple of minor upgrades to insure proper function of the system. If I had a business, Nick is the type of person I’d want on my team.

I’m really impressed. Called July 3rd, when it seemed like the whole world took the day off, Air Experts was out the same day and had me up and running by evening. Kyle was courteous, professional, clear and concise with pricing, and didn’t judge me because of my dirty house and neglected A/C unit. Kudos to Kyle and Air Experts.

Air Experts installed our downstairs unit and services both up and downstairs units. It's super easy to get an appointment online and they give great feedback (text on ETA and who to expect to arrive along with a photo). They have always been professional and on time. Never tried to talk me into repairs are features I didn't want/need. I used their plumbing service a while back as well and the experience was the same. Prompt and professional.