Raleigh Heating and Air

A friend recommended Raleigh Heating & Air when the company chosen by our home warranty wasn't able to fix a clogged drain pipe from our attic AC unit. The company dispatched someone quickly, even though our issue wasn't an emergency, and Buddy J. was able to solve the problem that stumped previous technicians from the other company. He happily let me tag along into the attic with him and thoroughly explained the issue and the steps he planned to take to fix it. He was very upfront about pricing and options, which I also appreciated. I'll definitely use Raleigh Heating & Air again and recommend them to friends in the area.

We have used Raleigh Heating & Air for installation of a new system, maintenance of our systems, estimates on new work and now for a repair call. In all cases they have been on time (or early) and have been very kind and professional. We are very pleased with all that they have done and the care they have taken of us.

Caution! Price given can be misleading!! Its stated as cost of repair but its for evaluation. So instead of coming ready and doing work, its a price for the evaluation! Also compared prices and with this system you pay more.
** Actual plumbers may be good here but prices given the now corporate structure where you talk only to the sales ruins the integrity and increases the prices.
See also the copy of the email showing evidence of misleading on price.

We originally choose Raleigh Heating and Air based on their great reviews. Unfortunately, our experience has been a 1 star.

1. They showed up and repaired our system. The got our system up and running and told us we needed a part. They told us that our part and labor was covered and we just had to pay a fee for the coolant and visit. Later that day, they emailed and said I need to pay $1,646 now and “once we file warranty, we will refund you whatever labor costs JCI awards us. Often times the amount refunded will be less than the amount paid. Also, this normally take 6-8 weeks for the refund to happen.” Please remember the theme them telling us different stories each visit.
2. Part came in and they fixed it. They fixed the “Evap coil” which was told was our only issue. AC was cooling and we were relatively happy for about 5 hours. Flash forward to 4:00 PM same day, AC stopped cooling. They came back and said “everything checks out and it just takes 24 to 48 hours to cool. Ok, this sounds reasonable. Next morning, AC is not working at all. Zero cool air and system stopped working.
3. Raleigh Heating and Air came back out. – They told us that now our condenser coil is now leaking! (previously checked 3 times) Interesting, the first 3 visits the condenser was never an issue. Did you miss diagnose our system and you fixed the wrong part? I feel it is too much of a coincidence that a part of the unit that was looked at three times (1. Initially, 2. When part came in for upstairs, 3. When technician came back and did a full evaluation on inside and out.
Now we are asked to pay another $625+ plus in addition to our trip charges and initial cost. Total cost to date is: $1,646, $125, $279 = $2,050. With these payments and what I believe is a miss diagnosis we still do not have working AC as for 11:00 AM on 9/1/2020.
4. We have not had air-conditioning for 7 days, with our house temperature in the 100+ at times. We have a sweet elderly dog that cannot live in those type temperatures. We were forced to leave our house and check into a hotel for several days (at my expense).
5. Today, 7 days of having zero AC they are here to fix our AC. We were greeted with them saying, “before we fix this, you have to sign something saying you will pay us today”. Yes, today we have to pay another $700+ plus for the labor (part if covered under warranty) to put in a part that was checked 3 times and it never had an issue. Maybe they could back out the $279 and the $125 for the “leak check” and trip charge, maybe even hotel expense? The answer was no, you owe us $625+ for labor plus the $2,050 already paid and sign a document that says you will pay us today.
6. Wow, this might be the worse experience of any company I have had in Raleigh in my 7 years living here. I dislike leaving bad reviews and would have not posted or deleted if they worked with us. I just wish they worked with us on cost, based on inconvenience and the most likely misdiagnosis of our system. My advice, please use another provider.

RH&A provide prompt, reliable, and thorough service. The most recent call I've had by them was a twice a year maintenance call that I have purchased from them to ensure that my system is running smoothly. It's a very reasonable cost. RH&A provided me email and text notices a day or 2 prior to the visit and the morning of the visit. The tech called me as he was on the way and he arrived on time. He was extremely courteous and worked as quickly but thoroughly as possible enabling me to get to work in the time I had estimated. His review of the work after completion was thorough and understandable.

My experience with Raleigh Heating and Air has been great! From calling and making the appointments, to the services provided by the technicians. I have used other air conditioning companies in the past and have not been very happy. It's hard to find someone you can trust and feel they are being honest with you. My technician, Kevin Rabon has been extremely wonderful. He has serviced my heat on one occasion and my air on another and he explained every thing he was doing on each of those occasions. I can tell he is very passionate and loves what he does for a living. I appreciate his help and expertise and I am also very pleased to have discovered Raleigh Heating And Air after such a long search. It's nice feeling like you've found someone who you can trust!

We purchased a new system (inside and out) from Raleigh Heating and Air. We were initially drawn to them for their high reviews and the fact that they service York systems. After 13 visits we were getting tired of paying the $80 service fee. Every time they would come to do routine maintenance/biannual tune up the system would break down within 24 hours. It was terrible. The last call out the tech was especially hostile about being called back out. When we insisted we weren’t paying the service call again they fired us as clients. We called another company out that day, they took one look at the system and said it was programmed wrong. We haven’t had an issue since.

We had managers out who insulted us, rude service guys, nice service guys... all of whom said they just don’t build them like they used to. But it turns out Raleigh Heating and Air just doesn’t know how to program their own systems!

Would not recommend.

We have been customers of Raleigh Heating & Air for many years and have always been pleased with their responsiveness and professionalism. Our technician, Josef N. was on time, friendly, courteous and offered advice during the time he was here for semi-annual maintenance on our unit. I would highly recommend Raleigh Heating & Air and their semi-annual maintenance service to keep your unit in the best running order.

We have been using Raleigh Heating and Air since we moved into our home in January. The service has been exceptional and it was no different this time. Our technician, Kevin, arrived promptly at the designated time. He did a thorough check of our units (our upstairs unit wasn't blowing cold air the previous night and the temperature was at 81 degrees until late at night when it finally cooled off outside). He tracked the problem down quickly to the load management device that had been installed and hooked up to our units. Because of the load management device and the extreme heat of the day, our A/C wasn't running long enough to cool the upstairs off before it was being shut off by the load management device. His advice was to disconnect the device because the savings was very minimal. He was able to do that and we haven't had a problem since!! And one of our previous techs even called to make sure everything was working properly - now that is customer service at it's best!!!! Thanks guys!!

We bought a new furnace and a new AC from Raleigh Heating & Air about 7 years ago. They had the best prices and the best customer service. Seven years later, we are still enjoying a warm home in the winter and cool home in the summer. We decided to be part of the 'comfort club,' and now we receive 2 visits a year just for maintenance and to ensure everything is running at its best. There is no charge for the visits, and gives us piece of mind. The technicians are always on time and courteous. Today, Kevin Rabon was our technician. He is a great representation of a well-managed company! He even brought treats for our dogs!