Raleigh Heating and Air

Raleigh heating and air is a very good company to go with if you ever have a problem. They are easy to get in touch with and very courteous service people to have in your home. I have used their service for over 15 years and I am very happy with my results. Sincerely Darlene Lind

Raleigh Heating and Air has been my HVAC company for several years. I've had good luck with them so far. Yesterday our upstairs air went out in the afternoon. I called Raleigh Heating and Air. Initially the weren't able to dispatch a tech until the next day but after I described my problem, the changed up their schedule and got a tech out to our house within a few hours. Fortunately it was a quick and easy fix (capacitor...duh) and I was back in action in no time. Thanks!!

I have worked with Raleigh Heating and Air since the early 2000's in 4 different houses. I have recommended this company to my realtor and my friends; all have been satisfied with the service. Raleigh heating and air will create multiple quotes to help in a pinch and will follow up on warranties and routine maintenance quickly and without fail. Their prices cannot be beat.

We worked with Lee on the quote and install of 2 new AC/Heating units. We couldn't have asked for a better experience with Lee, his techs, or the company. Lee was always quick to answer our many questions - reaching out to us at night and on the weekend to make sure we had everything we needed to make an informed decision. Then he was able to fit us in earlier than expected after our old furnace went out during a cold spell in December. Raleigh Heating & Air techs were polite, prompt, and explained everything after set up. Communication with the main office has been easy and everyone is incredibly polite and helpful. Would recommend Raleigh Heating & Air to everyone. Thanks Lee!

Lucas R. was our technician today and was very professional. He showed up on time, wore booties in the house, explained everything he was doing, and answered all my questions. Very friendly and personable, he gave me some additional ideas to improve our filtering, both inside and outside. He ended our visit courteously, and even brought two biscuits in to give to our dogs! Quick, easy, professional service from beginning to end, as even the scheduling agent was friendly and accommodating when I had to move the original appointment, a real asset in today's world! Highly recommend this company and their employees!

From the initial contact and recommendations to the final installation, this was a great experience. Everything about the project was explained in detail and the installers were quick, professional and friendly. I'd recommend Raleigh Heating and Air to anyone who needs to replace their air/heat.

I have used Raleigh Heating & Air for 2 years for both heating and AC issues, and have been satisfied each time. Tre'mont is a great technician. He came out to service my A/C unit and did a great job. I had a lot of (surely annoying) questions and he took the time to answer each one. He even showed me how he performed some of his temperature readings just because I was curious. He also gave me a lesson on home efficiencies in general. I feel like he definitely went above and beyond what was needed.

When they only came to service my unit under the contract I had, everything was in perfect condition. Then I had a technician contacts in the unit replaced. He said the cost would be $295, and that included my service contract discount. He NEVER told me the price of the parts and said I needed them or the heat strips would stop working. I watched him replace the parts and in took him a total of 10 minutes to unscrew 4 screws and replace the contacts. After he left, I checked the price of the parts myself online, for the exact ones he put in, and the only cost $15 each! $15 and 10 minutes cost me $295. I called the owner and her was going to remove the new ones and refund my money. Then ten minutes later, he called me back to say he changed his mind and wasn't going to remove them and refund my money. They never gave me a breakdown in price to let me know the cost of the parts and they completely overcharged me for parts and labor! Then made me feel I would be without heat if I didn't replace them now! I do NOT recommend them and have reported them to the Better Business Bureau for their unethical and unprofessional practices!

RH&A has done my bi-annual maintenance for a few years, and my experience with them has been good in that regard. So when it was time to get my system replaced I got a couple quotes and ultimately decided to go with the company I was already familiar and comfortable with. Sales experience was fine. However, installation was NOT. It has been an ordeal. Installation day was fine, but when the AC came on for the first day it was actually warm, the system stopped working. RH&A sent someone out, and turns out the AC drain lines had been installed incorrectly. Then the town inspector came out to do the inspection, but because RH&A had not left the necessary equipment on site to do the inspection (in this case, a ladder), the inspector had to decline the inspection. RH&A sent out a ladder, inspector came back, and failed the inspection due to a small air leak and lack of CO2 monitors, which I was unaware were required to be provided to me. RH&A came back out and fixed the air leak and installed the monitors. That repair person found that the trim surrounding the attic access was falling off, having been removed to get the new equipment into the attic. I had already corresponded with someone at the company about it and sent pictures, but they were ignored. Thankfully this time they sent someone out right away and got it affixed properly and cleaned up/painted. Then the inspector came back out and everything passed. Now I just need to get RH&A to come back out and take their ladder, which has been sitting on my front porch for 4 days, even though the company had pressured me to move up the final inspection because they needed their ladder back.

Luckily I am able to work from home, because all in all I had to stay home SEVEN times to get this all dealt with. That is not acceptable. I do have to point out that all of the issues stem from the initial installation. My overall interactions with the company have been positive - they are friendly, apologetic, and worked quickly to remedy the issues. However, during the initial sales pitch, they made a big deal of how all the installers were certified, trained, etc. Apparently mine needs some additional training....

I haven't decided whether to renew my maintenance contract next year. Luckily I won't have to deal with another installation for many years (I hope).

I have used Raleigh Heating and Air since I moved in five years ago. Shawn has helped out on a few different maintenance calls. He is always extremely polite and professional, and always takes the time to explain what’s going on and why, and even points out things beyond the scope of the problem that are helpful that I haven’t noticed. I appreciate it and highly recommend.