Raleigh Heating and Air

Excellent service from the beginning of the project until the end. Very professional team, always responsive and overall great job done. Very happy with service provided and great new HVAC system. Definitely recommending Raleigh Heating & Air.

My regular maintenance on my HVAC was handled expertly. Technician was prompt and professional. My salesman aka Comfort Consultant Justin Wahrenburg made the purchase process easy and has attended to all our after-sale questions and ensured this preventative maintenance call was completed. Excellent job!

I have worked with Raleigh Heating and Air for over 10 years and received nothing less than A+ service. I recently had an A/C unit go out and RH&A did not disappointed on the install. The install tech's were professional and very knowledgeable. They finished the job ahead of schedule and without issue. I highly recommend anyone looking for an HVAC service/sales provider contact RH&A.

Kevin came to my home and was very professional in checking my system for the bi-annual inspection. He came in and explained what he would be checking for in the attic where the furnace was located and then he continued to the air conditioning unit outside. He reported that the system was running as it should with no issues.

I would recommend Raleigh Heating & Air for a new or replacement system, and for service after the sale.

At one time, I thought highly of this company, but my most recent experiences have been terrible. I would not recommend them to friends, or family.

They quoted $823 to replace an inducer motor on my HVAC system. Without any HVAC experience, I viewed a couple YouTube videos, then ordered the part on-line for $320. It took me only 45 minutes to replace the part. And, the vast majority of that time was taken in reading the directions and double checking my work. It was simple. Yet, they sought to charge over $400 an hour for labor to replace a snap in part. Worse, for something that took me 45 minutes, would likely have taken an HVAC repair person 10 to 15 minutes, making the true labor rate appreciably higher. Can you imagine what they would charge if complexity was involved? Just watch a couple YouTube videos on compressor, drier or accumulator replacement. That's where skill is required. This was a very simple job, yet they attempted to fleece me with an extraordinarily high labor rate for a simple job, absolutely egregious and unacceptable.

They installed a Trane Heat Pump system for me in 2011. It came with a 4 year warranty. Had they signed me up for the extended warranty, which was free from Trane, that warranty would have been extended to 8 years. They didn't sign me up, or even alert me to the need. Nor, was there anything in the paperwork that alerted me. At the 5 year point, the coils on this system developed a leak. The coils cost over $3,400 to replace.

Finally, they installed a system humidifier for me. They didn't advise or install a filter system on the water-line. The evaporating water left a hard, flaky mineral deposit behind that was thrown into the coils, clogging up the coils, destroying the efficiency of the system. It was an ill-planned , ill-positioned installation that created numerous problems and wasted time and money to resolve. After a year of use, I turned the system off.

Their labor rates are excessive. They don't look after the customer's best interest on warranty issues. And they did sloppy work for me. So, my 1 star recommendation should be readily understandable. I'm only sorry it could not have been ZERO stars.

Addendum: Two years after they posted, I am just now seeing the company's response to my review. Their response contains a number of lies ...

1. I made no request that Raleigh Heating and Air do work for free. I made no threats about bad reviews. NONE

2. There was no self diagnostic here. Regular maintenance of the system they installed in 2011, by a company other than Raleigh Heating and Air, identified the need to add refrigerant in 2015, and again in 2017.... alerting me to a refrigerant leak in the system.

3. Their details about the warranty are wrong. TRANE informed me that Raleigh Heating and Air failed to register the unit for warranty. And, if they had done so, TRANE would have extended the parts warranty from 4 to 8 years. Every reputable HVAC company will register a customer's unit for warranty coverage upon installation, and not leave those details to the customer. At the very least, they failed to inform me of the need to register to extend the warranty, and there was nothing in the paperwork provided with the install that alerted me to this need either.

4. The issue of the $400 an hour labor rate for inducer motor replacement stands. I paid Raleigh Heating and Air to come out and diagnose a problem I was having with a Bryant unit at my home (a different unit than the one they installed in 2011). They quoted me a rate that worked out to at least $400 an hour for labor, if not significantly more. How they justify $400 an hour is beyond common sense.

And after the LIES in their response, I should be even more aggressive and go after them legally. This company failed me, miserably, in both installation of a new system(s), and repair of an existing system.

I WILL NEVER AGAIN DO BUSINESS WITH RALEIGH HEATING AND AIR.

Mark is extremely professional and has good patience level to answer all my questions. I have been with them since 2 years now and experienced professionalism throughout.. Their arrival window is 2 hrs which makes it easier to schedule things. Spent more time in guiding and explaining the costs. TIP: Ask for estimates upfront, so you don't get surprised on the numbers.

Timothy, who works for Raleigh Heating and Air, came to our home on time and was quick to diagnose and fix our AC issues (leaking refrigerant and leak in coil). He made recommendations that were honest and I appreciated the straight forward answers. I'd highly recommend Timothy and this company.

Raleigh Heating and Air has been great to us over the years as they always send smart, knowledgeable and professional technicians. Thanks for hiring quality people!

Our AC system went out on a Saturday night at the beginning of August and after one phone call, RHA had a tech on site to fix the system the next morning. Kevin Rabon was the tech today and he was great. He solved the problem and was very professional in the process. I highly recommend Raleigh Heating and Air and Kevin.

These guys are the top! Simple, straight to the point, not complicated and really accommodating. Their prices are reasonable. I had my Trane system installed by them (heat pump and blower) 7 years ago as per their advice. This year I needed a small repair (motor controller) and H&Air was quick on the call. I would really recommend these guys.

My HVAC was not functioning properly so I called Raleigh Heating & Air. The receptionist was very polite and they were able to schedule someone to come out on Sunday morning. With temperatures in the single digits the prior week, we definitely appreciated the timely weekend availability. David serviced the visit and was able to find the problem with our system. No pressure with the recommendation and he offered his opinion on the best fix for the unit. Also very nice. After cleaning the unit, heating was restored and we will be using Raleigh Heating & Air for future HVAC service. Thanks guys.