Northern Tool + Equipment

I went there to get some heavy duty shelving units for my garage. They were not on display but Team Member Brenda Cody was very helpful and had someone bring 2 out from the back. She also matched the online price for the units and I was able to get an additional discount. They also brought the shelving units to my truck (they were heavy). Very good customer service and they had what I needed at a good price.

As a mobile Detailer I’m always looking for the best equipment to help me get the job done faster and more efficiently. I needed help with my pressure washer and Darek was nice enough to take time out of his schedule and help me with selecting the best pressure washer attachments I needed. Give him a raise !!

I ordered a hitch mount crane in store and paid with cash. I was blessed with one so had no need of the one I ordered so I came to get a refund at the store I ordered at, they told me it would have to be recieved into the store before I could get a refund. I came to the store when I called to find out it was dilivered. I went to be refunded and the manager said they do not refund over a certain amount and will have to issue a check from Corporate. I have waited 4 weeks and still no refund. I called them and no one cares about getting my refund. DO NOT buy from them if you can help it because they will give you a hard time if you ever need a refund. I pay with cash i want a cash refund. They treat their customers as rugs.

Team member Deedee was very helpful and made sure we got the best price. She even found a tape measure to check our lug spacing on new wheel. Cashier Emma confirmed our pricing before finalizing the sale. Both ladies were friendly, courteous and had a warm sense of humor.

I've shopped there less often than I might if they were closer than a 23 minute ride and a bit off my route when in Hickory for 'a reason.' However, as others have said, they do seem t have a great selection of tools and equipment. They beat Lowes and Harbor Freight and Home Depot hands down.
They honor a veteran with a discount - something I only discovered after years of shipping there - even on 'sale' prices.
I've never had reason to complain about the staff or service and, while I don't know anyone by name, all I've dealt with have been courteous and professional.

Returned a welder I purchased on line. Team members Moody, Brenda and Lisa were extremely helpful. Very well stocked store. Worth the hour drive from my house. Would highly recommend this store

Staff were very friendly and nice in helping us find that nothing we came for was in stock and explained that the warehouse was 738 units behind on utility carts and over 2000 units behind on lift assists for trailers. That if ordered the utility cart wouldn't come in until after July. This was a little unsettling as we drove over an hour to this location for these specific items looking to spend upwards of $200 in the store.

Dee Dee was awesome, she is very knowledgeable of her store and the inventory. Her customer service is fantastic. Brenda Barbara you have a great team in Hickory

A very big thank you to Lisa. She came off her break to help me. True, great customer service. Very helpful, great knowledgeable understanding of what I needed. Understanding and explained everything. Oh and great communication between employees. In and out fast and pretty busy. Thank you again Lisa

I always have a great experience at Northern Toll Hickory. Their customer service is exceptional. Dee is so helpful when i am looking for the hard to find item. I recommend them 100% for your shop tool needs.