HAYNES Heating & Cooling

Sergey is awesome! He came to my home to inspect an AC unit a couple weeks ago and exceeded my expectations handedly based on typical prior experiences with other companies.

• showed up on time
• displayed expertise by immediately laying out a plan to determine the core issue
• kept me in the loop and gave detailed answers to any question I had
• was quick and tidy in making the repairs necessary
• gave recommended routine maintenance I could do myself and also some things I should consider consulting a professional for in the future

Not to mention he had a great sense of humor and made the process enjoyable all around.
Very pleased and look forward to working with him again when the time comes.

I have had the coverage on my electrical through Progress Energy and now Duke-Progress energy for 25 years. I have only used it one time prior to today. It took 2 weeks to get someone out from MB Haynes. I ask why so long & they said there was a mix up with my order. When the rep named Barry came out & learned numerous receptacles need replaced he immediately went into OH NO mode! He said he called Duke energy & wouldn't be able to replace my receptacles because they still worked. I called Duke and ask what Barry reported as the problem? Duke said Barry mentioned a nightlight in one of my bathrooms as a problem. I couldn't believe BARRY tried this!!! I explained that the cord falls out of numerous outlets throughout the house when you plug them in & has nothing to do with a night light in a child's bathroom. He still continued to say they work so I can't replace them.I called Duke while BARRY was here. The agent said that she was the one who spoke to Barry and agreed if if the outlet allow cords to fall out they still worked.. HOW SAD!!!! I called back for a supervisor & Duke Energy rescheduled an appointment with MB Haynes on Friday to repair the receptacles as they should have today! I told them NEVER SEND BARRY OUT TO MY HOME AGAIN!

Ledin came to our house approximately 2 weeks ago and fixed our upstairs a/c. At the time he told us that there was an additional part that probably should be changed but it was 50/50 as to whether it would go out shortly. Low on cash, we opted to take our chances. And the a/c worked. Until it didn't, and sounded like there was a motorcycle in our attic. Still low on cash we made it through this past week and called for them to come back out to fix said part. Today, we found out it was 2 parts that were causing the problem and the sound. Knowing we were low on funds Ledin got authorization not to have to charge us the second service fee since it was so short between the visits. I literally said to my office mate, "Thank baby Jesus for him" earlier today. We are trying to afford a small wedding and have relatives coming in town tomorrow. He definitely saved our weekend!

Michael (our salesman) was top notch! He went above and beyond to make sure our heater was installed correctly in our greenhouse. Will use them again in the future.

Same day repair service, even though we were new clients. The repairman showed me exactly what was wrong with the unit and walked me through preventative maintenance. Contact from first phone call through the end of service was all very professional and friendly.

I have had a service contract with this company for several years. They used to be good to work with but no more. They do not return calls. I can't schedule service or talk to anyone. I have made a change.

It starts with the nicest staff(Miriam) greeting you on the phone and finding the best person to speak that will then find a way to help you ASAP. Best staff and technicians whether it is HVAC, electric or plumbing commercially or residentially. Give them a call!!

Sergey was awesome, came promptly, very attentive, and very reasonably priced. Highly recommend!

I have never had anything but great experiences with HAYNES Heating and Cooling. Very polite, friendly, and informative. I would recommend them to anyone.

Awesome company with great employees. Very courteous, affordable, and professional. Would recommend to anyone needing HVAC work Commercial or Residential.