Vastola Heating & Cooling Inc

I contacted Vastola to get an estimate to replace my old central AC unit. They were out within a week to look things over and I had an estimate a day or so following their visit. Their technician was very thorough in explaining everything to me and talking through a few options. I decided to go with Vastola and they were able to schedule my installation about a week out. I'm very please with their work and their professionalism and highly recommend them.

8/3/2022
For the past 22 years we have used Vastola Heating and Cooling for our Boiler and Mitsubishi Electric wall mounted AC unit. WE could not have selected a better company to deal with!
In June of 2022, we had to decide on purchasing a new boiler or continue with our 22 yr old boiler, so we called Vastola and we met Chris Wagner!
He was with-out a doubt the best Sales person we ever met. He told us exactly what was wrong with our unit and what we can expect from a new unit! Last week we had our new boiler installed, on 8/3/22 he came over to go over it all and we are thankful.
And...much to our delight he fully explained our Mitsbishi AC unit. We found out we have been using it incorrectly since installation (7/12/2016)! We did what he recommended and today I came home to an entire house that was a comfy 75 degrees on a very hot and humid 89 degree Buffalo summer day!
Thank you Chris Wagner and Thank you Vastola Heating and Cooling, you are #1 in our book...and give Chris a raise :) he deserves it!
Paula and Dan Dell'Isola
North Tonawanda, NY

Vastola went above and beyond fighting for us to get a generator in a time where they were hard to come by. Teresa especially did all she could to help us get our whole home generator as quick as she could. We are pleased with the install process.

6:30 AM on a Saturday and I am woken up to the garbage man at Vastola Heating and Cooling banging the huge metal garbage cans. Beyond rude and this isn’t the first time this has happened. The entire street has complained multiple times and nothing seems to be taken care of. Have some respect for your neighbors as we were here before this business was built on Abbott Road.

Hi i just had a new furnace installed from day 1 it made noises water running and gurgling sounds they came back and they had to put a trap on that should of been on before. It made some noises but got worse They said it would go away. So Steve the Tech man was sent he was there before to tell me I needed a new furnace. Let me say he is number 1 in my book you all need to take notes from him he is extremely thorough and knowledgeable, and he had to fixed what the installers should of done.Also they didn't inspect my humidifier and it was not hookup properly, Steve did of of this for me so I give Steve 5 stars + for a great job done. The installers not so a 2 maybe 3 d/t not doing their job the right way I still would recommend you to friends because you did take care of the problem and because of Steve But may I suggest talking to the installers my furnace is harder to put in as it lays down not upward maybe more teaching is needed how to install these thank you. Alden New York

Requested someone go over the new whole house system, told the books are downstairs by the furnace. Installed cheap ductwork so bathroom fan is louder than it should be. Would not recommend at all.

Best guys in the business - don’t bother with anyone else

Vastola Heating and Cooling... was called on 5-24-21 and they made a appointment to come to apartment in North Tonawanda, NY 14120. The technician arrived on the 5-28-21 at around 3pm. He did a dye diagnostic test on the central condition system and said he would return on 1-2-21. The technician did not come on 6-2-21 as promised . I was told by the property manager that Vastola heating and cooling was waiting for a air compressor and did not feel like coming to fix our apartment until the air compressor arrived for the other apartment( that is ridiculous) because he wanted to wait and fix both at same time . He should have come and fixed ours and looked at the dye reading for our apartment to see if its going to be more work or an easy fix and decided to let us wait without central air which has been almost two weeks now. This company seems to not have very good service and is not concerned in getting you up and running very fast. I am just glad we are not at 90 degrees at the moment that would not make a different to them. I give Vastola a very low grade. Make sure you check out the company before you buy, that is a very important factor should you need quick service. Do not hold your breathe with this company. I do not know where they get 5 stars because they get an F because they do not care and they are slow to get you back in service!!!!!!!!!!

I had the Pleasure of meeting Steve he had wonderful customer service. He was able to find the problem right away and fix it. He also help me sign up to get regular maintenance done On my furnace. Thank you very much for the wonderful work . And taking time to explain things to me. I would highly recommend this company.

Very quick response and they were able to come less than a week after the initial quote. They did a great job installing and only took half a day. I work from home and I never heard them as they were extremely professional. Would recommend this company and would use again.