Reimer Heating, Cooling & Plumbing

I cannot say enough about the superb service we always receive from our technician Scott. He gets here fast when we need help and is professional and thorough. He explains everything in easy-to-understand terms -- that's so important to homeowners like us. The products and services from this company keep us coming back. We are satisfied customers and would definitely recommend it to friends and family!

We had Jerry look at our older furnace and he spent time evaluating what needed to be fixed. With the age and costs we went new. The following day Adam and Tyler showed up and went to work! Best crew I ever had on a job. Clean and friendly. Not the cheapest, but would do it again for the job well done!

Sorry, this is long, but it was bad.... We arranged for Duffett to install a new gas line to switch from electric to a gas cooktop. They were quick to respond and always friendly, but unfortunately it's the end of the positives. They left my house unsafe multiple times.
We smelled gas the night of the install, but hoped it was just residual gas from the install. The following morning we could smell it on the second floor and have no hot water. I called Duffett at 7:45am and they arrived about 3 hours later. The tech first agreed to only checking the new work, telling me he would have to charge me if I wanted the original pipes checked. I'm pregnant with twins, have a young child and need a house free of gas, so I called their office. The office girl confirmed with the manager that they would not charge me for the check, but if they found something in the original pipe, there would be a charge to fix it. No charge if it was in their work. (House is about 40 yrs old.) Fine, I need my house safe. The tech (same one as the previous day) found NO leak, but we told him that he hadn't relit our HW tank the day before.
A few hours later, I smell gas AGAIN so we check ourselves and are able to find the leak in their work. I call again and they send a "more senior" tech to repair it. He does. I ask the manager to call me and request a discount. He called 2 days later and could do 10%.
The gas smell RETURNS 3 weeks later. I check and find the leak AGAIN. The fitting is crossthreaded and the pipe sagging, pulling on the fitting, from not ever being properly supported. This is Saturday morning and the poor tech is buried and tells me his manager said the best they can do is to come out on Monday to check it. I have to push and ask the manager to call me (which he doesn't do and instead makes his tech keep calling me) before they concede to come out that day. Tech replaces the fitting and supports the pipe. Oh, and didn't relight the hot water tank that time either.
And they didn't place a proper cap on the line where the cooktop was to be installed, just the shutoff.
So dangerous...
And truly, I was always very polite and understanding with them, all of the staff is very friendly, BUT a gas leak in your house is serious and I just can't believe they couldn't get it right THREE times. We still had to show the tech where the leak was on the last visit. I was surprised the manager or someone didn't reach out to me to ever apologize. Every time I had to call it almost sounded like they didn't believe me. We're just worried about problems they might leave in someone else's home....

Duffett came to our home to give our Air condition a check over. He cleaned it out and found a couple problems with the unit. Spent time explaining to my husband all the options, so he could make the best decision for our Air conditioner and our pocket book! Very professional!

The two sent to repair my water leaks were extremely knowledgeable, polite and respectful! Their work ethics were exemplary! They explained the issues to to me so that I could confidently make good decisions regarding my situation. And, I felt safe ! I would definitely recommend Duffett Plumbing and Heating for plumbing repairs.

Duffett Plumbing, Heating & AC are totally AWESOME! Top notch professionalism & quality work from start to finish. Duffett helped me with a bunch of overwhelming heating & plumbing needs the last two months. I highly recommend all that they do. Hands down the very best!

Scott was amazing and thoroughly explained and showed why our furnace and AC unit required replacement. He was knowledgeable about the replacement choices and patient answering our many questions. The install team was just as amazing and professional. Highly recommend Duffett!

Had contacted two other well-known Southtowns companies to replace double sided wall heater. Both came to the location to inspect the project. The first never responded with an estimate, second was checking with his supplier (two months ago, still no response). Called Duffett, they came within a week to check it out, made an assessment of the condition of the heater, gave me an estimate on the spot after a quick phone call to the office and a week later my furnace is installed. So grateful for them actually showing up and doing the work. Thank you.

Excellent service! Blake was very professional and resolved the problem quickly. He call ahead to let us know when he was arriving and arrived exactly when he said. After dealing with the issue he took the time to explain what had likely caused the problem in the first place. Very pleased and would use them again.

Made a weekend service call and Scott was here within two hours. He was very professional and knowledgeable. Our furnace was not able to be fixed due to safety reasons so we have bought a new one. Hopefully install goes well and our 5-star experience continues.