Reimer Heating, Cooling & Plumbing

We called for an emergency service consult on a Saturday after buying a house and finding it difficult to figure out prior owner systems. Chris Scheider came out and troubleshot a variety of plumbing systems and issues. He was knowledgeable, professional, and good natured. His help was invaluable and well worth the service call fee. We’ll definitely be using Reimer for everything he recommended and other services.

I worked with Chris, Cody, and Todd on a few different duplex plumbing issues. The first issue was a couple of clogged drains, one shower, one sink, and then a basement washer drainage pipe. I feel like they listed to my concerns, educated me, and seemed very knowledgeable on each topic. I really felt like they took their time fixing things and making sure I wasn't going to have future problems which was extremely important to me. Its hard to tell when people are cutting corners to get the job done, but I don't think any corners were cut with them. I was also very worried I was going to have a huge bill at the end of the visit as well, but everything was quoted out in the beginning and I was able to figure out systematically which problems to fix now and which could wait for a future visit. Overall, I will continue to use Reimer for my future needs, its amazing that they have expanded out and are becoming a centralized "one stop shop". Its tiresome vetting companies and having to risk each new name you work with. Thank you Reimer and thank you Chris, Cody, and Todd!

Furnace went out and they were there within a couple hours when all the other companies couldn't come until morning. Reasonable rates, excellent service. Strong recommendation to anyone in need of heater help, emergency or otherwise!

My first time working with Reimer. Marty came out and was extremely helpful and knowledgeable. He explained everything to us. We'll be using Reimer for our needs moving forward!

We had them install our new heating and AC unit last year. We signed up for the maintenance package. Today Chris R. came out to do a maintenance check. He was kind, respectful and ontime. He replaced the filter and checked the hot water tank and changed the humidify. He wore booties on his shoes to keep my house clean. I would definitely recommend if you live in the Buffalo NY area.

Excellent service all around from the first person I talked to on the phone to set up an appointment named Katie, to Mitch who came out for the estimate and follow up, to Mike and his crew who did the work. Very professional, competitive pricing, prompt, courteous and clean work. Would definitely recommend this company to anyone.

Blake and Mitch installed a new hot water heater for us. They were friendly, professional, on time and very knowledgeable. They presented us with all our options and gave us an estimate for the job that was fair and accurate and didn't change. The work they preformed was excellent, they updated all the fittings, made sure everything worked properly, explained what they had done and left the area clean and neat. They took time to look over everything related to the job and it was truly a pleasure to have work done by such competent and nice people. Would highly recommend their work...thank you guys, you did a great job!

I wanted to get a jump on air condition installation before summer. A representative was very prompt and courteous. He fully explained the installation process and made it affordable for me to include a central humidifier and air purfier, which I expressed an interest in. I researched the cost prior to my appointment and they were within the average price range. I looked no further because I had a good feeling about them. Installation was scheduled very quickly and the gentlemen who installed couldn't have been more professional, clean, and accommodating. I'm very happy I chose Duffet and will use them in the future for furnace and plumbing needs.

We bought our house in 2020 and boy is it a fixer upper. It's 120 years old and out in a rural community so you'd think that would be a factor. But I was dead wrong. These guys are amazing. There is zero complaints with the couple times they've come out. This time in particular though is what I'm putting down because they're work was an art. Blake and Mike were the names of the gentlemen who came to our home at 830 am. Prompt as ever since the job was supposed to start at 9am. I'm pretty sure these guys were based out of Hamburg so I mean it was a 25 minute drive just to start and they still were here well before the time they needed to be. They had to update a couple of pipes and do a tankless water heater. They worked nonstop with maybe a small lunch break till 430 to get this job done and not only was it well priced, but these guys were just the best. I have a 4 year old who I know firsthand can be a handful when you're trying to do anything. But everytime she approached these guys they were super friendly towards my kiddo and very patient despite her being a little in the way. My dog is pretty much the same way and again they just were so patient and nice and just I don't know how to put it. Maybe kind? Approachable? Friendly? I don't know, but regardless I will appreciate everything they did cause they didn't just do it the best way but the most fair and overall great way. I will recommend them time and time again and for the two guys who came I hope you guys continue what you are doing and continue the best work Ive seen from really any service like this. I think I found the word for you guys. Exemplary. Thank you for everything you've done and everything we'll need you for in the future. I hope this comment really helps but I can see you guys have a phenomenal track record!

Scott came over and fixed my furnace that had failed and been shut off all night. He came out on a busy Friday when the weather was extremely cold causing delays at many other companies. Scott found the problem and it was a relatively harmless issue but he took the time to explain the cause and what measures I could take to prevent it from happening again. This was extremely helpful as a first time home owner of 3 months the furnace breaking down was a huge scare. He set me up on an affordable maintenance schedule that provided value and was not pushed on me simply a suggestion and the added value it would give me. Will definitely be using Duffet again because of the great customer service from phone to technician. Scott will hopefully be my guy in future visits.