Arnica Heating and Air Conditioning Inc

The 30+ year old gas boiler in my parents' house developed a leak that could not be repaired. Neil walked us thru the process of selecting a replacement boiler and pointed out how a different brand would be a better choice (efficiency). Installation occurred 2 days later. Neil, Victor & Adam showed up promptly and were done by the afternoon. They were all meticulous in cleaning up afterwards and Neil carefully explained the safety feature of the new system.
Rosette back at the office emailed us the contract right away and made sure that our new boiler was in-the-van and ready for installation.
2 Thumbs up for Arnica!

Excellent customer service and installations. Every time I call them they answer all my questions. Experts are very nice, fast, thorough. I've had my new boiler and water system for 4 years now. Just recently had water heater installed for my mom with full service and guarentee. They also do yearly maintenance. Highly recommend.

I have used Arnica Heating and Air since 1987, to maintain my steam furnace (boiler). For emergencies, they can usually come the same day and for routine work, the same week. If not (which is very rare), they let me know up front so I have the option of seeing if someone else can come sooner. Their prices have been fair, not cheap but fair. This would add-up to a 4 star rating, but I am adding a fifth star for customer care and responsiveness. Here are the details.

This year, during my routine maintenance, I discovered that I had a clog in the tube that feeds the glass gauge. As a result, I couldn’t reliably check the water levels. Thankfully, the automatic refill was still working, so I could wait for a routine appointment. While waiting, I managed to unplug the tube, but I kept the appointment so they could make sure the tube was clear.

On the day of the appointment, they came on time and completed the work, but the serviceman insisted that the fee was more than double what I expected. I paid, but after a day of thinking, I realized something wasn’t right. Normally, this would lead to a much lower rating, but what happened next amazed me. Within an hour of my complaint, Simone, the owner, called. I didn’t have to explain anything. He had already looked up the paperwork and saw it was an overcharge. He apologized and offered a refund, which they dropped off the next morning.

The true test of a company is its responsiveness when a problem occurs. Yes, it would be nice if problems never happen, but that’s not real life. So, for their prompt responsive and good customer care, they have earned the fifth star.

We were very happy with the installation of our mini split units. The workers were well mannered and efficient. The folks in the office were very communicative and seem to really care. The price was reasonable compared to many other hvac companies.

Arnica Heating took care of me and my family. They changed out a 50-60 year old boiler that had cracked and the same day we had heat. We encountered an issue a few days later and they resolved it. They even came back to show us how to properly maintain the boiler to keep it in top condition. Would highly recommend.

I love this company.

I love this company.

14 years ago Arnica put in my boiler for a reasonable price.
I needed 3 visits over the 14 years all low Bills, all maintenance and this is to be expected, not very high charges. Yesterday it stopped working, Arnica came the same day I called. I wish I could see my MD or DDS the same day I call them. This is a big deal, with plumbing and electrical, it I will see you in 1, 2 or more days, SAME DAY THEY CAME.

The repair man called an hour prior to coming and came at agreed upon time, professionally diagnosed the problem and fixed it and gone in under an hour. Ps problem fixed and given a nice tip. My mother in law doesn't tip big, she said he deserves a big tip.
We are very very pleased, I hope you all get the same treatment and I think you will judging from my past experience.

Good luck Craig.

Called for 2 unrelated service calls for new mini-split system and both scheduled quickly (one on a Sat) and followed up with an advanced call morning of visit with expected times of arrival. Except for small late start, both arrived within time indicated. Both techs were masked and stayed so while in home, much appreciated given concerns from pandemic. All techs and office staff were friendly and very profession. Techs identified problems quickly and had corrections made in just over an hour, then checked with me so I could see that the problems were corrected. Office followed up with calls next day to be sure I was satisfied. Excellent service and respectable/professional staff, can't ask for more. - Len Houston

Cant say more about the professionalism of Arnica. The project ran perfectly from quote to installation. It was a tricky project. Simone and the team were on top of the project from end to end. The crew, Victor and Marco made minimal mess and cleaned up daily. Can't say more about the experience working with the team.

Didn't know who to call for service on my home HVAC unit and looked up Arnica to see it's reviews. They we're all great so I decided to call them. They we're friendly and I set up and appointment. Adi arrived and was very knowledgeable and helpful with everything. My blower motor needed to be replaced and he did it the same day. I will use this company for future issues and yearly maintenance. Thanks again Adi. 👍

AC stopped cooling, put a call into Arnica on Sunday and left a Voicemail message. They called back quickly and said they would get a crew to us the next workday. So, Monday they called and said they would be by between 1-5 pm but didn’t come or call in that timeframe. Called them for info and they said they were running late because of job volume. The crew finally got on site 7:00 pm but even tho it was late in the day they were professional and ready to work. After a systematic and thorough check of the system, the problem was identified and corrected in just over an hour. The crew chief was Neil who was very professional, competent and personable. They came wearing masks and worked quickly and clean. The only blip in the service was the lack of communication from the office when the appt delay occurred. However I was ecstatic to get the AC up and running on the first work day after the weekend ! Kudos to Neil and the Arnica owners who made sure we were taken care of.