Arnica Heating and Air Conditioning Inc

Had a great experience with Arnica recently. Starting with my initial interaction with Simone, the whole team was great throughout the installation of our new Mitsubishi ductless mini-split system. The guys working in our house were helpful, respectful, and did great work, and the back office team answered all my questions promptly as they came up. Would certainly recommend Arnica wholeheartedly!

Arnica did a great job installing five heating/AC ductless units in our medical office. I was very pleased with all aspects of the process. There was no change to the original estimate. The installation was performed efficiently, with quality workmanship . The technicians were very professional and considerate of the needs of the staff, as patients where seen while the work proceeded. The electrician they recommended also did a great job, allowing the installation to be completed in the time frame promised. I highly recommend Arnica.

We've used Arnica for years. They installed our furnace and maintain it. If I have a problem, they come. Reliable service is what counts! Our technician, Neil, came even though it was at the end of the day and restored our hearing within a half hour. No one wants to have a problem, but if you do, you want Arnica to come and help. Mike C.

Bill V Queens

When I decided to invest in a air conditioning and heating system I did my research. Mitsubishi was rated one of the top units. I contacted Mitsubishi and was given a list of their Diamond contractor. I reached out to four companies on the list. Each company came and did an evaluation and submitted a price. I selected Arnica Heating and Air Conditioning. Why?

Price was not the mean factor in my selection. From the first phone call the staff was welcoming. They made me feel as if I was their only client. They were patience with me answering every question and concerns I had. I could call them three or four times in a day and they never tired of hearing from me. No sale pressures at all.

And when it came to the installation the installers Dean and Marco were great. They call me Sir, said thank you all the time and were very professional. They were clean and very respectful of my home. They took the time to answer all my questions and made sure I was happy with the service every step of the way.

Arnica made the process from start to finish easy and their customer services was wonderful.

I would recommend Arnica to anyone think of investing in a air conditioning and heating unit.

Thank you Simon, Rosette, John, Dean and Marco.

Very professional and prompt. We called for a furnace installation and Arnica stated someone will be out between 1pm - 6pm. Long window, right? Surprisingly, they had someone at my house within 45 minutes, assessed the situation and was able to give an estimate and install date all in one visit. We had a horrible experience with a previous well known company, but Arnica has made our experience worthwhile. I applaud their professionalism! Will definitely continue doing business with them along with referring them to friends and colleagues.

We had a problem with our forced air heating system which hadn’t been serviced for several years. We called two companies in NYC and were told they wouldn’t come to Brooklyn. When we called Arnica, we were informed they did serve Brooklyn and would send a technician in a few days. The day before the scheduled appointment they called to ask if their technician could come that afternoon. The technician checked our system, found the heating system was basically OK and suggested that the problem might an erratic thermostat. He also suggested that our system get a pre-winter checkup every year.

Arnica’s office representative called the next day to see if we were satisfied with the service! We were more than pleased and intend to call them for a checkup before the next heating season.

We have had wonderful experiences with the Arnica team. They're incredibly communicative, professional, and knowledgeable. They arrive timely, listen to our concerns, and always test/check back to make sure everything is working properly.

Our 25+ years old gas furnace went kaput. (why at the coldest time of year?) After perusing reviews and getting some estimates and doing some research, I settled on Arnica. I wasn't wrong. The price was fair. Simone, the proprietor, was well-informed and didn't try to upsell me to a more expensive replacement. With frigid weather in the single-digits threatening to arrive in just a few days, the Arnica crew arrived promptly, removed the old furnace and came back the next morning with the new unit. They worked the entire day and I must say, as a homeowner who's experienced with contractors, this team of Neil, Chris and John, were about the best I've ever seen: friendly, pleasant, determined and skilled as well as knowledgeable! I have no hesitation in recommending them.

Since 2006, I have been using the services of Arnica Heating and Air Conditioning for my Water Heater and Gas Heating System. In April 2008, they installed a 75 gal AO Smith water heater and a Burnham gas fired steam heater. The job was scheduled for one day and finished as scheduled. The installers without a doubt were extremely knowledgeable and professional. I am extremely satisfied with this company reliability and efficiency. When I have an issue with the system, the response from this company is quick, and they are reliable. I would not hesitate to recommend Arnica to any home owner who is looking for a reliable heating company.

I chose Arnica by chance after my maintenance person of many years retired. I have used them a half dozen times now, for different items, over the past 2 years. They have done enough for me to establish their proficiency and generate trust. From the owner, to whom I spoke while deciding which route to take on a split system repair; to the administrators, who are pleasant and who move the scheduling along nicely whenever possible; to the technicians - two of whom I have interacted with and observed through out the procedures [diagnostics, thermisters, thermocouples etc]. It is reassuring to have this type of company, which has classical values regarding how to manage their work and treat their customers, still around. John, Brooklyn, December 2020