Arnica Heating and Air Conditioning Inc

A few days ago doing a cold spell our heating system decided to stop working and only blew cold air. We called Arnica heating around 8:00PM to arrange for repairs. The next morning John arrived at the promised time. He analyzed the problem and did the repairs to our 40 year old system . In less than an hour and a half, we had heat. The exceptional service was appreciated as the cold weather that week continued. The cost was both reasonable and fair. I truly recommend Arnica Heating for its courteous and professional service to my system that it installed in 1978 after the failure of my home's system, originally installed in 1910 when my house was built. We have been faithful, and extremely satisfied customers throughout the years.

Arnica Heating and Air Conditioning Inc. provided excellent care. They were prompt, detailed and thorough with their service. I was gravely concerned about my boiler, however, upon their inspection and recommendations I no longer have any issues or concerns. I plan to only use Arnica for any HVAC matters moving forward. Thank you, Arnica!

I went through about 4 HVAC companies before finding Arnica. I had a furnace switch problem, which all of the other companies suggested unnecessary multi-thousand dollar cleanings or replacement. One even charged me to replace already-working parts. Arnica correctly identified the problem as a hot air backup caused by a closed vent. Cost me nothing more than a service call to fix. Second time I had a broken compressor. They tried using a power booster to save me some money, and when that didn't work they replaced the compressor as requested. Took care of the warranty paperwork for the parts. Work was done well and efficiently. The compressor seemed to have problems a week later, and they came out to my house the next day. Identified it as an electrical circuit breaker problem, and didn't charge me even though the problem was unrelated to the work they did, a mensch move. I hired an electrician to fix replace the breaker, and everything is working fine now. In New York City it often seems hard to find a specialist that seems consistently honest and capable. I'm glad I've finally found my HVAC company.

We have used Arnica for years. Fast, friendly and reasonable price. Rosette is very thorough, accommodating and responsive which made the process a whole lot easier. I would recommend Arnica Heating and Air Conditioning Company.

The installation of the Mitsubishi ductless system went so smooth. I had no clue they were present half of the time. Arnica offered a fair and reasonable proposal for their workmanship. I highly recommend including them in your search if anyone is looking for one of these systems.

It was winter, and an elderly neighbor's heating system failed and she called me to help her. It was imperative that she receive heat as soon as possible. Finding Arnica listed with high reviews on Google's search engine I arranged to have their service tech, Eddie, get the boiler going at least for the time being. Eddie was patient and answered all my questions especially about the choices we had as far as insuring reliable heat. I called Burnham, the boiler company that built the boiler that failed and they directed me to a distributor of their boilers in my area, but, according to according to the distributor who was in east NY, I would have to go to them, purchase the new boiler and then find a plumber to install it.
It was winter, and an elderly neighbor's heating system failed and she called me to help her. It was imperative that she receive heat as soon as possible. Finding Arnica listed with high reviews on Google's search engine I arranged to have their service tech, Eddie, get the boiler going at least for the time being. Eddie was patient and answered all my questions especially about the choices we had as far as insuring reliable heat. I called Burnham, the boiler company that built the boiler that failed and they directed me to a distributor of their boilers in my area, but, according to the distributor who was in east NY, I would have to go to them, purchase the new boiler and then find a plumber to install it.

I decided to Google plumbing and heating companies in my area and decided on Arnica as they were able to do everything; a one-stop shop. In particular, I remembered the great service from Eddie. Although their service calendar was booked, (it was winter), they knew how important it was to get my neighbor's heating system up and running. They rearranged their schedule and within three days a new system was in place. The techs that came, Leo and Victor, were just as patient and professional as Eddie. Jackie, the receptionist, always knew what to do and how to get it done.

Arnica is one company that I will continue to recommend to anyone who needs a reliable, caring and honest plumbing and heating company. Its one thing to be a service company; its another to be that and one that recognizes the importance of people. Way to go Arnica!

Arnica Comes to the Rescue Again!!

Luckily we were home when our 13 year old 50 gallon water heater suddenly started leaking. Water had begun flooding our basement quickly. I immediately called Arnica with the number I had saved from a previous job they did for an elderly neighbor (which I managed). The expert response and service my elderly neighbor received then prompted me to call them for my fast leaking water heater.

My call was answered right away and a new water heater was promised for delivery and installation the next morning. The receptionist, Rosette, explained how to stop the water heater from automatically refilling which would cause more flooding. Arnica's team came just before the appointed time and within an our and a half my heating system was back on line. The workers double checked the system before leaving. They also were patient enough to answer all my questions.
I'm glad I was home and I am supper glad I had Arnica's number.

Super job Arnica !!. Thank you Rosette and Simon !!

-Lowell Shaw

They answered the call, came out to inspect and a week later, I had first quality installation of a top-of-the-line appliance. Nothing better than having it done right the first time.

I hired Arnica for a split unit installation on a brand new gut renovation because they were a Mitsubishi certified diamond dealers. I needed 4 air handlers in total for full home coverage. I called Arnica and asked them for a quote, and Simon came to my house/job site, took a look around, took measurements, and discussed the installation with my general contractor. After a good discussion with my contractor, he came up with a plan and gave me a quote that not only was tailored to my renovation but better priced than the 2 other companies I reached out to for quotes. I sent my deposit and the work was put on the schedule. Since this was a full gut renovation, we needed Arnica to be flexible with their installation dates so that they can do the work at the appropriate times. They needed to come when the walls were open to run the coolant lines, and then they needed to come back once the walls were closed up to mount the air handlers. They were very flexible with our schedule and integrated seamlessly with my general contractor. Due to the complicated nature of the installation, there were some issues that came up while on site. In one case, an air handler was installed and I didn't notice until a week or so later that it wasn't sitting on its wall bracket snugly. It turned out that due to a defect, it was not clipped to the bracket tightly. In another case, the wall-mounted condenser unit was causing deep low-level vibrations that made it feel like a semi-truck was idling outside my room. I called Arnica with some anxiety thanks to my experience with general contractors, and the support staff (Jacklyn Calise and Rosette Lauro) came to the rescue. These two are the heart and soul of Arnica. They listened to me, they picked up my calls and answered my emails during off-hours, and they assured me that they would resolve the issues. They stayed in constant communication and saw the issues through to resolution. They also sent their A-Team crew to remediate the issues and it could not be a more pleasant experience. No contractor is perfect because humans aren't perfect, but the way you handle your customers and how gracefully you recover is everything in this business. I recommend them if you're looking for a mini-split system for cooling and heating.

Excellent Service, Fast Response. Installers came on time to replace my 10 year old water heater with AO Smith model. Work was done fast and clean. This is their second major work in my house. First one was HVAC replacement (Heater) and to this day no issues. I do recommend Arnica to anyone I know.

Arnica Heating and Air Conditioning is a great choice for you in the event you need service to existing squipment or new installations. They have a great work ethic and professionalism in the work they perform. I've used them for over 10 years and have no regrets. Consistently good year after year.