Albuquerque Plumbing, Heating & Cooling

Junior is Great! He is thorough and Pete is lucky to be training with him. I renewed my contact and will ask for him to be my tech again!

This is a positive service review and a negative charge review. Albuquerque Plumbing, Heating & Cooling provided a good service on 12/05/2022 in diagnosing and fixing a problem in our gas-fired heating furnace. The two technicians who came out were communicative about arrival time, were on time and were friendly and helpful.
BUT the company way over-charged in my estimation. They charged $473 to replace a $50 pressure switch and clean an ignition point. This took them 1.5 hrs. which included a 1/2hr away from the house to pick up the part. There was a separate, additional $105 diagnostic charge for looking over the system and trouble-shooting. (Total bill: $578.) I called to complain about the $473 charge and was initially answered with “I can’t do anything about it. It’s a “flat rate” charge” based on the part." I was told the company would not separate out the labor from the cost of the part. They attributed this to their high overhead, valuable service and guarantee (1 year). When I kicked my complaint upstairs I got a quick response from a VP who separated out labor from part costs and offered me $90 off the charge. I agreed to that but only because I didn’t want to take more time with it.
Long story short, if you want good service at a high cost go with this company. If you want a cheaper, non-flat rate go with a smaller more independent business.

Aaron showed up the same day on time he was very knowledgeable. He found the issue right away and took care of it. Five star. Great job.

Very professional and friendly service. Luis came over to look at the water heater. He was very friendly and answered all my questions. Definitely recommend. He also gave helpful advice. If I ever need service I will use them again for plumbing.

Arilliano provided the best service to my refrigerated air unit multiple times. Cannot express the gratitude and service Albuquerque (arilliano) plumbing, heating & cooling has provided!

Arrived on time, was thorough in his inspection of the entire radiant heat system, gave a full quote of what needs to be fixed in advance and was able to connect the dots across services that ABQ Plumbing Heating and AC does. Best technician experience to date. He is very knowledgeable, experienced, friendly and accommodating.

I was very happy with Trenton's work. I showed him where everything was at and he went to work. He removed the clog, showed me what he removed. He Cleaned up and took my card info and was on his way in under an hour. I will definitely use them again

Had our tankless water heater flushed. Rudy, our repair man was friendly and efficient. Great first impression. Thanks for taking care of us.

Brian provided excellent care.
He was prompt in arrival, efficient in his repairs, and very clear when explaining the problem and the repair plan.
We were very pleased with Brian's service.

Aureliano... was timely, diligent, very professional, and a pleasure to work with. Very patient and took the time to make sure that I understood my options and the detail and nature of the work. On time and my schedule was fully accommodated. A job well done.