Campbell Comfort Systems

I called three different companies for a quote to replace two 16 year old condensers and evaporators. They first came out and evaluated the current system to see the condition of the old units in addition to see what we could match to the old Lennox blower/oil furnace. Campbell then provided several options. They were a bit on the expensive side but worked with me to get to a price point I was satisfied with.

Processing of the contract and installation was completed the next day! They were even complete before I got home for lunch! The 10 year parts/labor warranty was something the other guys couldn't match. I did have one issue regarding the warranty but they made it right after I raised my concern.

Overall I am satisfied up to this point. The whole process was prompt and was really no hassle at all.

They broke the emblem on the outside of the unit and I know it was not much BUT I like to keep everything looking good on my unit no matter how old it is. Asked to have it replaced and the story was they could not get that part anymore along with a bad attitude. So I called the company and they sent out two for FREE and gave me no problem about it. I'm sorry sometimes its the little things that keep your customers FOR OVER 20 YEARS so I no longer deal with them.

I can't even begin to properly articulate my frustrations. The whole thing of being purchased by Hutchinson only leaves you in a finger pointing situation. Please keep an eye on your bills when you are financing. Campbell didn't send the right amount to Hutchinson for my install that was financed through the company they refer you to and now Hutchinson is looking for their money that somehow I owe them. Instead of these two companies figuring this out and handling it, they expect you to be stuck in the middle and deal with their mistakes.

We contacted Campbell Comfort Systems when we had an issue with our AC stopped working and they sent Mike P. out to our home. From the moment he walked he was beyond professional to us. He has made us feel so very well taken care of with the this experience of replacing our entire system. Campbell Comfort are very lucky to have him!

Norm was wonderful!! He was courteous, professional, informative and a pleasure to work with. He came out and quickly assessed the situation and helped resolve our issue no time.

We chose Campbell Comfort Systems to install a new heating and AC unit based on a representative from Duct Doctors recommendation and checking their online reviews. We’re so happy with we went with them! Everyone we worked with was absolutely wonderful – from Phil who came out to provide estimates, Dennis, Roy and team who installed the new unit, Lisa and Sherry in the office and Norm who came out for service. It’s crystal clear to see why their reviews and ratings are so high!

We used a company previously (Air Temp Solutions) that ended up contracting out to Campbell (who is now Hutchinson). We had them come out and do a furnace tuneup and had a good experience. After much discussion, we decided to sign up for their service membership. We had them out at the end of June to tune up our AC, and we ended up with an estimate for over $1000. The language used was very convoluted, and after a Google search I realized that we needed a capacitor replaced. They wanted to charge us almost $400- and that was WITH the 10% membership discount. The other items we were quoted were unnecessary. We reached out to other companies for an estimate on the capacitor, and Campbell was double the price anyone else charged. As we only chose to do the membership for the discount on service, we felt it was best to cancel it. There is no price benefit. I called to cancel the next day. I was surprised the next week when we were charged the monthly fee. I called to ask for a refund and was told we hadn’t even cancelled. The agent cancelled for me (again) and was uncertain as to whether we would receive a refund. As of today, a check supposedly went out in the mail a week ago (I was expecting a refund to our credit card)… I’m quite disappointed that things have gone this way. We would have kept using them for our tuneups, but I’m not so sure about it at this point.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. Listen please be careful when using Hutchinson. I used Campbell to install a new air conditioning unit in my house. At the time I did not know Hutchinson was taking over. Now I wish I did, when I signed my contract it stated rebate for x amount of dollars. I did not receive the rebate at all after about 5 months I finally decided to call. In a matter of a month I call twice a week. Being told I will be contacted by upper management, sales, rebate department. For a month straight I did not receive a call now once. Finally I call again go on to explain my frustration to the women on the phone. She then emails someone who then reaches out to me. The gentleman then tells my that there is no rebate available. Again I will reiterate when I signed my contract it clearly state x amount available for rebate. Now I understand this is not Hutchinson who did the contract but as a company who takes over. You are liable for all contracts and clients. After 5 months this is the answer I get. It really is the the process how everything was handled. You also think maybe after seeing how frustrated I was as a customer they would offer something. Please beware of these people.

We have used these people before and thought they were the best. However, not anymore! They installed an AC unit with coil, and it does not compare to our old unit. I Believe they did not install enough BTU unit. Our old system on 70-71% froze us out This system (Lennox), I have to keep the temp on 68% in order to cool like the old one did. They argued what they installed was good. I say something is wrong, and all they wanted was to argue with me that they were right. So, no fixing it. We would NEVER use them again, nor would I recommend them. We paid their HIGH price only to be unsatisfied. Trust us when I tell you they are very high priced, with no fix attitudes. Also, they installed the unit off from being straight. It is not straight with the house, looks terrible.

Folks should know Campbell is now Hutchinson. As someone that had terrible customer service from Hutchinson, I was very disappointed to learn this when a Hutch tech showed up for my AC maintenance instead of Campbell. As someone on the service plan, it would have been nice to get a heads up about this ownership change before my scheduled.

I’m giving 3 stars for the lack of communication and the attitude from the tech when I asked why they were here instead of Campbell.
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I'm updating my review to 1 star. When I found out Hutchinson bought Campbell (per above), I called to cancel my maintenance contract. They assured me it was cancelled, but couldn't provide me any confirmation via email or US mail. Sure enough, the next month rolls around and I get charged. I call to try today to try to get a refund and to ensure (and get confirmation) that the contract get cancelled. They are able to see the contract is cancelled in their system, but no one available to help me further.

I've decided to just pursue disputing the charges with my credit card company than deal with Hutchinson ever again.

I notice the heat in my main living area has stopped working. I tried everything with no success. I went on google in search of someone to come take a look at it. I came across this company. I read the reviews and I liked what people had to say. So I called and explain my situation and the same day, Mike came to take a look. Mike call me at work to discuss his findings, since I wasn’t able to understand everything over the phone. Mike left and came back later that evening to sit with me to discuss the best plan of action which was I needed a new furnace. Mike is very knowledgeable and helpful. He wrote prices and what was included, he also went over financing options with me. I was very pleased and much appreciated with the time Mike took to help me. I went with the financing options because it will cover 98% of my new heating/AC system. I will pay the other 2% out of my pocket. Mike was able to ask his boss for extra time for me to pay my balance which was awesome. I love companies that cares about their customers. I would definitely use them again and recommend them to anyone.