These people were great when they were ML Halle Oil. Since becoming Townsend Energy the service has gone WAY down and prices WAY up with no warning or even a notice that they went up. I will be looking for a new oil company that believes in supporting their customers and be open and honest with them regarding changes to the company especially the costs! VERY sad to see ML Halle Oil go too as I found them to be amazing, but alas all good things must come to an end I guess:(
We switched to Townsend for propane from a much larger energy company for residential needs. It has saved us over $1,000 in just one year. Whenever I need a refill, I call and they come right out. I highly recommend them if you are looking to not get price gouged by these large energy companies that hold you hostage.
Called on 3/16/20 to have oil delivered on 3/17/20. I was told that the delivery drivers are no longer allowed to pick up checks. I had to pay by check, debit/credit card over the phone. I gave my checking account info even though I dont feel secure doing that. Today received a call saying that we owe them money for the delivery. I have no problem paying them but boy does it make me angry when I'm accused of not having money in my account or it's the banks fault that the payment was rejected. First of all, my wife work for the bank and it never was rejected and we pay our Bill's. There was no question that the money was available. We wouldn't have scheduled a delivery if we couldn't pay for it. To be acccused by their customer service associate of this has me done with with this company. We always used Halle Oil. , unfortunately they have been obtained by Townsend. Goodbye I'll never be back.
I recently had Townsend energy hook up gas lines to my dryer and generator. The service technicians were clean, professional and quick. I can rest assure that the job was done properly and to code. They answered any and all my propane questions. The technition Pete made sure my family an I understood the ins and outs of how to shut down the propane in case of an emergency, he made sure we knew what it smells like in case of a leak. Pete was super through with safety being sure our dryer was working properly and up to code. He double and triple checked his work, also he cares very much how his work looks and how he leaves his work area (clean no litter). Thank you so much for fitting me in and doing such a great job.
Elizabeth Fuqua
JUDY was great! She was super knowledgeable. She was able to schedule all my appointments effortlessly.
Rob M
These people were great when they were ML Halle Oil. Since becoming Townsend Energy the service has gone WAY down and prices WAY up with no warning or even a notice that they went up. I will be looking for a new oil company that believes in supporting their customers and be open and honest with them regarding changes to the company especially the costs! VERY sad to see ML Halle Oil go too as I found them to be amazing, but alas all good things must come to an end I guess:(
Murali & Jay Athuluri
Tech performed an excellent job of annual tune-up or central air service.
Joe Amico
Tech arrived ahead of scheduled time, was curteous and thorough.
Kristina Georges
I have used them off and on for year there the best at serviceing you
steve moran
Excellent service. Very knowledgeable, great advice.
jon butler
We switched to Townsend for propane from a much larger energy company for residential needs. It has saved us over $1,000 in just one year. Whenever I need a refill, I call and they come right out. I highly recommend them if you are looking to not get price gouged by these large energy companies that hold you hostage.
Steven Ackerman
Called on 3/16/20 to have oil delivered on 3/17/20. I was told that the delivery drivers are no longer allowed to pick up checks. I had to pay by check, debit/credit card over the phone. I gave my checking account info even though I dont feel secure doing that. Today received a call saying that we owe them money for the delivery. I have no problem paying them but boy does it make me angry when I'm accused of not having money in my account or it's the banks fault that the payment was rejected. First of all, my wife work for the bank and it never was rejected and we pay our Bill's. There was no question that the money was available. We wouldn't have scheduled a delivery if we couldn't pay for it. To be acccused by their customer service associate of this has me done with with this company. We always used Halle Oil. , unfortunately they have been obtained by Townsend. Goodbye I'll never be back.
Harry Lindsay
I recently had Townsend energy hook up gas lines to my dryer and generator. The service technicians were clean, professional and quick. I can rest assure that the job was done properly and to code. They answered any and all my propane questions. The technition Pete made sure my family an I understood the ins and outs of how to shut down the propane in case of an emergency, he made sure we knew what it smells like in case of a leak. Pete was super through with safety being sure our dryer was working properly and up to code. He double and triple checked his work, also he cares very much how his work looks and how he leaves his work area (clean no litter). Thank you so much for fitting me in and doing such a great job.
Chris Pierce
Kevin rushed right out to my home to help put together a quote for my heating needs.