IT TOOK A WHILE FOR HIM TO GET HERE FOR A NOON APPOINTMENT, BUT WHEN HE DID GET HERE, HE WAS APOLOGETIC & EXPLAINED THE DELAYS . HE DID THE ANNUAL MAINTENANCE & EXPLAINED, STEP BY STEP, WHAT HE WAS FINDING. (THERE WERE NO PROBLEMS.) THE TECH WAS PLEASANT, FRIENDLY & PROFESSIONAL. I HAVE BEEN USING TOWNSEND SINCE I MOVED UP HERE & HAVE HAD NOTHING BUT GOOD EXPERIENCES WITH YOU.
I've been a customer for years and have had numerous service calls in that period. Some great and some not so great. Lee is in a class all by himself. Professional and thorough. He came out on an "On Call" call ,after hours and stayed until the job (not an easy one) was completed. These days the dedication and commitment to service that Lee displayed are very rare.
Mike was very helpful and responsive when it came to answering any questions I had before signing up with Townsend Energy. Very happy with my decision!
Vinny did my furnace/boiler tune-up and was very friendly and knowledgeable. He let me know who to contact regarding boiler insurance and let me know everything he was going to take care of today.
Greg came over to service my boiler. I've never owned a home before and he was kind enough to show my how the boiler worked and where all the pipes were and what to look for if I ever had no heat. He was very knowledgeable and a nice guy.
When you wake up to freezing temps and no heat, it's reassuring to know your heating company won't keep you waiting long and won't give up until the problem is solved. Thanks Doug, and thanks Townsend!
MEKEY218
IT TOOK A WHILE FOR HIM TO GET HERE FOR A NOON APPOINTMENT, BUT WHEN HE DID GET HERE, HE WAS APOLOGETIC & EXPLAINED THE DELAYS . HE DID THE ANNUAL MAINTENANCE & EXPLAINED, STEP BY STEP, WHAT HE WAS FINDING. (THERE WERE NO PROBLEMS.) THE TECH WAS PLEASANT, FRIENDLY & PROFESSIONAL. I HAVE BEEN USING TOWNSEND SINCE I MOVED UP HERE & HAVE HAD NOTHING BUT GOOD EXPERIENCES WITH YOU.
Mark Stuart
Great service and expertise from Mike W. Exhibited extensive knowledge and was friendly with my dogs.
e butts
I've been a customer for years and have had numerous service calls in that period. Some great and some not so great. Lee is in a class all by himself. Professional and thorough. He came out on an "On Call" call ,after hours and stayed until the job (not an easy one) was completed. These days the dedication and commitment to service that Lee displayed are very rare.
kimberlyk5
Everyone from people answering the phone to technicians are really nice and try hard to do the best for you.
Zayed Mahra
Mike was very helpful and responsive when it came to answering any questions I had before signing up with Townsend Energy. Very happy with my decision!
Sara B
Vinny did my furnace/boiler tune-up and was very friendly and knowledgeable. He let me know who to contact regarding boiler insurance and let me know everything he was going to take care of today.
Lynn Darrah
Greg came over to service my boiler. I've never owned a home before and he was kind enough to show my how the boiler worked and where all the pipes were and what to look for if I ever had no heat. He was very knowledgeable and a nice guy.
Arielle Gronner
When you wake up to freezing temps and no heat, it's reassuring to know your heating company won't keep you waiting long and won't give up until the problem is solved. Thanks Doug, and thanks Townsend!
tom martinez
Brian was extremely helpful and personable. Would highly recommend him to other customers.
Cori Michals
They'll come same day if need be to get you what you need. Everyone on the phone has always been super friendly and they get out to you quick and easy