Townsend Energy

Time had come to install a new Propane Water Heater. Got in touch with Townsend and they immediately came out accessed the situation and recommended a new water heater. Within two hours the crew was there and installed the new heater. Thank you for the service and the crew Mike and Rich were friendly and courteous. Job well done..

Tony was very knowledgeable of the system, he knew right what to look for and do. He also cleaned the system up for me in my attic, and in the backyard.
He also gave me some helpful hints on how to keep the system operating at its full potential.

He was very nice to talk with and made the experience so much better than it would have been. He deduced the problems I was having and fixed them promptly. I can look forward to having a nice central air cooled house in the upcoming summer months.

I'm so glad that I went with Townsend Energy for my system. You get good service and very nice people to come to your house and take care of your problems. He did a very good job and I am thankful that he came and got my system running the way it should be.

Bill Rasschaert
98 Winsor Ave Apt 2
Watertown, MA 02472-1483

We started using Townsend in the fall of 2017. The account is in my boyfriend's name and was supposed to be set up on an auto delivery plan. By the second delivery we were already having issues. I had given them a credit card number to run and nothing was run. Not realizing this, we were always a payment behind. We would always have to call for the next delivery, which was strange because it was supposed to be auto. We realize what happened and got paid up.

Fast forward to the fall of 2018 when we need our first delivery of the winter season. We are told we have to call and pay prior to delivery because of last year. Well, that's funny because I recall that being their mistake in the first place. I called my sales rep, Richard Nolan, and asked if I switch the account to my name so it can be set up on auto delivery because of the mix up last year. He said he has to see if they will give me credit and take my info. (Little did I know they were running a credit report which was not disclosed to me. I found that out while checking my report this year.) Richard lets me know that they won't allow this because of last year. So I said, if that's the case then we are going to our old oil company. I never heard back. Sounds pretty clear to me that they weren't interested and neither was I.

We started receiving calls in February with a message saying we have a balance. I know this to be false as we ended our relationship with this company with a zero balance. We received a statement in the mail that now says that we had a delivery of 70ish gallons in January. Not only did we not call for this, we explicitly told Richard Nolan that we were going back to our old oil company.

I called Townsend and spoke to someone named Emily on 3-8-19. I explained to her that we did not call. She said that it was delivered on auto delivery. I told her that we were told in the fall that we could not be on auto delivery and that is why we severed our relationship with this company. She said there were no notes and she'd have to look into it.

A few days later I was called and told that we owe over $200 and that if we don't pay they will call and attorney. I reiterated that we were told we could not be on auto delivery in the fall and he said, well if you had just paid your bill. Well, I gave someone my credit card and it wasn't run. I also and that we told Richard Nolan we were going back to our old company.

So not only did they auto deliver 70 gals of oil 3+ months after they denied me the auto delivery option, they shamed me for not paying a bill last year which was their mistake. And the person I told I wouldn't be a returning customer didn't put notes in my account. How is this my problem? Sounds like it's theirs and they want me to pay for it.

It's either great service or crappy with these guys. I stick with them because they are the ONLY company I have found that does a 12 month budget plan for oil when all others do a 9 month plan. However, their service is far from superior, they have often times quoted me different prices within the same day/call. If you don't write down who you specifically spoke with they won't honor the lower pricing. Many times I have to call numerous times just to follow-up with non returned called. Their techs however, are top notch and very knowledgable and arrive as scheduled.

Tony was very efficient and got the a/c inspection done quickly.
Sadly, my unit did not pass (unable to hold Freon), but it is nearly 25 years old, so not unexpected.
He said that he would report to headquarters that I want an estimate on a new unit.
Tony was definitely more pleasant than the last tech that I had working on my a/c unit.

Alan from Townsend oil showed up on time as a pointed. He was friendly courteous and got right to the job at hand. He called the office to make sure that my warranty information was up to date. He replaced the thermostat replaced some parts on the burner and did a complete tune-up. thanks!

It was a pleasure meeting Vinny. He did a wonderful job servicing our boiler. I found him to be very professional and knowledgeable. Townsend Energy leadership should be proud to have him on their team.
Thank you

Can I give 0 stars?? Worst experience ever and we won’t be using them again. We called multiple times to get oil delivered and were promised they would call us back which they never did. When they finally sent someone out to look at our tank (after we called them 3 times) we were told we would have oil a few days later. We had to call them 2 1/2 weeks after that to beg them to deliver oil to us. They asked us to leave a check for them on the door when they delivered oil, which every other company I have used delivers oil and leaves the bill to be paid after, and told us they would send us the exact amount to leave the check for but they never did so we didn’t leave a check - I can’t leave a check if I don’t know how much to make it out for. Instead of them delivering us 200 gallons of oil they delivered 50. So unprofessional, never using again, would only recommend if you enjoy hassling your oil company and it being a long drawn out process.

The tech who came to our house (Peter Winchell) was efficient, cheerful and got everything done and working quickly and correctly the first time, even getting our difficult to light gas fireplace lit in record time. Very happy to be a customer of Townsend Energy.

Wow, I knew that Townsend provides good customer service but this time they went above and beyond. The Tech was so nice and professional and really seemed to care that I was happy with the end result. I could not be happier!