Sierra Air Inc.

My experience with Sierra Air was wonderful from beginning to end. I was always updated on each step of the process. I was very impressed with Cooper and Noah. Non stop working and very polite. They cleaned up after themselves. It is refreshing to see this kind of work ethic these days. Thank you for making this experience very pleasant.

Anthony was very knowledgeable. He offered to install a gradual step up mechanism on my A/C. I had wanted this for a year yet others had dissuaded me from it or didn't even know what it was. So glad to have it. He also confirmed that I should cover the unit with a cover in the winter. Anthony's in to good care for AC's for long life.

Had them perform "diagnostics" on my A/C. Stopped working around 6PM friday afternoon. Don't say when they will arrive so you must clear your whole day. Called multiple times to get a answer on Saturday and waited to have them not call back hours later. Have to wait until Monday to get air conditioning for my 84 year old grandmother - so we're forced to make other arrangements over the weekend to keep her cool. Let's see how much the diagnostic that broke this A/C will end up costing us.

i want to commend Steve Black who was the original tech on my furnace/A/C service. He did an excellent job and recommended 3 items that would enhance my A/C output. I give him 5 stars.
HOWEVER; Tony came out the next day to give me quotes on a new furnace/A/C unit. I think he must have tripped a wire when he opened the furnace because later that same day my A/C quit working. My NEST thermostat had me trouble shoot issues, including loose wires. The error code was E74. I discovered this at 1100pm. I called and got answering service. They said someone would call the next morning. I was without A/C all night. Someone called me at 715am and said a dispatcher would call me back. Noone did. Called back at 915am and was told that Melissa would call me back. No call from Melissa so I called her. Got her voicemail. Left extensive message. No call. Called her back and gave her a lengthy explanation of issue. NOONE could tell me when a tech would be out to fix it. I had appointments that day (which I had to cancel because of waiting around for tech). Melissa explained that I was being "fitted in" between other appointments. She was sending Steve back because he would know what he did or did not do or if it was Tony who caused the A/C to quit.
I would give 1 star to you as far as responsiveness and returning my calls. I got increasingly frustrated.
Steve showed up about 500pm and it only took him 10 minutes to diagnose and fix the problem. It seems that a wire or a switch or a valve was bumped when Tony inspected the furnace. I understand that things happen but I give 1 star to you for lack of quick response and lack of returning calls promptly.
And, Steve went above and beyond by giving me his personal cell number should anything go wrong over the weekend. I really appreciated that.

Eugene was awesome! He called ten minutes before arriving and showed up at the exact time I was scheduled. He informed me about a great rewards program that actually saved me money. He explained everything to me, was very clean and friendly.

During a recent furnace servicing in preparation for the heating season, it was discovered that there was a hole in the “heat-exchanger.” We needed a new furnace for our home. After getting a bid and some quick comparisons, we decided to have Sierra Air install a new high efficiency furnace. They promptly arranged to have an installation done in short order. The two technicians who did the installation were prompt and efficient. They disposed of the old furnace and left the work space clean. They took time to explain the operating procedures and placement of the smoke detectors in terms that non-technical folks can understand. The furnace is working great. It is much quieter than our old furnace. Excellent.

Cooper and his assistant whose name I have forgotten did an awesome job on the installation. They were impressive. I will know if the A/C that they installed functions properly until the summer heat requires me to use it. Cody was very personable and courteous when giving me the estimate.

Absolutely wonderful! Initial visit went smoothly, they were prompt and full of information. We had a scary amount of CO2 in our home, hence the visit. We decided on replacing our 15+ year old furnace. The installation crew was early/on time, respectful, clean and so nice! I highly recommend this company! Thanks so much.

Brian and Robert installed a new furnace and smart thermostat. They were polite, on time, clean cut and very professional. They worked well as a team. They were thorough and the work was done right the first time. I would highly recommend Sierra Air.

Sierra Air is the only company I will work with. On several occasions, when other companies gave me astronomical quotes for new equipment, Sierra Air was the only company who were honest about the repairs needed. Recently, I needed a whole new system and did not even consider anyone else. Sierra Air was out the next day installing a new system. All of the installers were courteous and knowledgeable. I highly recommend Sierra Air!