Design Aire Heating & Cooling

Same day service was very much appreciated due to the extreme heat. Josh was very knowledgeable and helpful explaining our situation with the air conditioner. We have always used Design Aire because they are prompt, reliable, and reasonable prices.

After dealing with my home warranty for over a month and dealing with other heating and cooling companies who would take a week or more to get to me and then continue to tell me my AC is working just fine (even though my AC would not cool past 76 degrees at night, and late afternoon couldn’t even keep up with the heat and would rise anywhere between 80-85), I decided it was time to call another company. The side of my unit had a Design Aire sticker and phone number, so I decided to give them a call. I’m sure glad I did! Not only were they able to get to me the same day, they were able to find the problem quickly. They didn’t have the part with them, and they said it wasn’t in stock but would order it ASAP. The day after the diagnosis, I received a call and the part was in! It only took them one day to get the part!!! Best of all, they came back out that afternoon and fixed my AC! They’ve won a customer for life, and while I don’t want my AC to break again, if it does I know who to call.

Design Aire has provided years of great service. The tech today was no exception. Excellent service!

This is probably my third review in three years. Always amazing service! This time it was Zach. He guided me through the process and made helpful maintenance suggestions.

Luke was very helpful in giving us the best advice on keeping our AC running at peak performance thanks

Patrick provided great service, was knowledgeable, and took time to explain everything thoroughly. I’ve always had good experiences with Design Aire

Zach did an excellent job! He arrived on time, called ahead, assessed the issue when he arrived, made the proper adjustments, and was courteous throughout the process. Thank you Zach!

The installers were efficient and worked for approximately six hours getting the Trane HVAC system installed. The two men were friendly, polite, and focused on getting the job done.

I have two concerns. First is that the next morning I realized I had no hot water. I called Design Aire and asked if installers might have had to turn off gas water heater and neglected to turn it back on. I was told that the gas furnace has its own turn off so the water heater would not have been affected. He suggested I call a plumber. The end result is that the pilot light on the water heater had been blown out! That had to have happened during the installation of the new furnace! I was without hot water for almost two days before I could get someone here to relight the pilot - which I had to pay for, of course.

My second concern is that on the last page of Installer Checklist, it says that installer "Go over entire system with customer. Show them the equipment, how to change the air filter, humidifier pad, how bypass damper opens, how humidistat works, how thermostat works, how to program thermostat and clean ac." NONE of this happened.

The new system is working well, and I'm very pleased with it - only have used the AC part so far. However, I'm disappointed that I was given no assistance with the water heater issue, nor did I receive any of the customer instructions as Design Aire supposedly requires.

The team was there on time. Reviewed the work to be done and went right to work. They covered the floors, very professional.
After they were finished they reviewed the work and explained how everything works, so we knew how to operate the new equipment.

Has Nate the technician come by and check out the A/C and he said that I didn't need a new system yet this one was still being productive and just needed a coil cleaning!
Thanks Nate and thanks Design Aire!!