N.E.T.R., Inc.

Rich was very professional, knowledgeable and was a pleasure to deal with. I would highly recommend him and NETR.

First impressions count!!!
Bill was beyond prompt arriving 15 minutes prior to our scheduled appointment. He had preliminary understanding of our HVAC issue, and quickly went to check both internal/external units which he cleaned out to properly assess the problem.
He diagnosed that we needed new compressor and confirmed that our system was in good condition and didn't try to upset us unnecessarily.

We found him to be a true professional and enjoyed his work.

Very prompt and professional.

Update of 12/5/2022 visit.: The service tech verified my issue and left and I still have the problem. No feedback as of yet from N.E.T.R. on when or how the problem will be rectified.
Very dissapointed!

Update of above 12/5/2022 visit.
1/3/2023
Despite cold rainy weather, two very polite and professional techs worked outside for most of the day replacing the defective parts. We couldn't be more pleased with the service.

Easy to schedule service with good follow-up and reminders. Terrence Odom is terrific. Explains the process very well and is very efficient at how he goes about his work. He is a great asset to NETR and one of the reasons why I continue to use them. Overall an excellent experience.

The installation technicians (Marvin, Jordan and Angel) were prompt, very professional and left our home neat during our ductless mini split installation. The price of the installation was very competitive and NETR even facilitated the rebate process. Overall a positive experience.

Each member of the NETR team we came in contact with was courteous and professional. The communication was excellent from beginning to end. The installation team were on time and completed the project ahead of schedule. We are extremely satisfied with the quality of the installation workmanship and recommended Mitsubishi a/c installed.

NETR is a great outfit from start to completion. 3 techs took 4 days (3 days estimated). It was a complicated system in a large house. They installed 4 ductless mini-splits with a branch box and 45K compressor outside. The price was competitive tho not the cheapest, and going with that was a smart move on my part. They gave me a date in advance, confirmed it two weeks in advance, and again 2 days before. Then showed up on time first thing in the morning on the promised date. They all put booties on their feet each day to keep dirt off my floors. I was Impressed. They knew what they were doing, didn’t take shortcuts, were completely polite and professional, cleaned up after themselves, and even took input from me as I was particular about where I wanted some of the piping to be run. They cooperated and did exactly what I suggested. This took some extra time and materials but there were no extra fees added. Very pleased from start to finish. They fully delivered on what the sales guy promised! When’s the last time that happened to you?

Very pleased with the installation of the mini splits at my home .
Caleb and the team members were professional in every aspect.

Caleb explained how to operate and Also maintain the system in good working order .

Would highly recommend the Company to friends and family .

My technician Gregg was very friendly and helpful. Went above and beyond to make sure the unit was clean and working well.

Our technician Greg arrived right on time and was polite and courteous as I showed him where the unit was. He put booties on since our house is carpeted. He was very detailed in his procedure to diagnose what was wrong and I asked all kinds of questions so I could learn more about how the system operates. He was very patient and good about explaining the process and before I knew it, everything was back in operation. Truly a dedicated technician who cares about his customers and what he does. Thanks N.E.T.R. and Thank you Greg !!!