Michael Bonsby HVAC and Plumbing

Replaced leaky hose bib. They were fast and efficient. Fair price. Would use them again.

I had a great experience with Michael Bonsby Heating and Air Conditioning from the sales rep, David, to the installers. There was no pressure to purchase and that meant a lot to me. The guys showed up on time and got right to work. They were friendly, courteous, and took care to protect my carpeting. Once the job was finished, they cleaned up everything! I really enjoyed interacting with them from time to time while they worked. If I had any questions, they gladly answered them. I love my new system. It looks great and feels good. I could not have asked for better workers. KUDOS TO YOU GUYS AND KEEP UP THE GOOD WORK!!!

We called Bonsby when our air conditioning stopped working during the peak of summer heat in July. Our technician arrived right on time at the start of the two hour window provided and knew what was wrong within one minute of stepping in the house. He then left to pick up the needed part and came back and had it all fixed and set within 45 minutes of arriving. Our technician (Jason) was courteous and respectful wearing his mask and distancing at all times and taking the time to explain the issue and provide us with options. We found him to be knowledgeable, hardworking, and honest. We had called Bonsby a couple years earlier at a different property which led to us calling them again this time. We have been very pleased with their service.

Eric was great; very responsive and professional. The only suggestion would be to have plumbers have the necessary equipment to access the WSSC water line. Without this, we were at the mercy of WSSC coming

Dispatcher was courteous and professional, we got the same-day appointment, tech was there even before 2-hour window (warned us via text message 30 minutes ahead). Tech was also very professional and friendly. Our issue was really minor and tech quickly found and fixed - we only paid standard home visit fee. Overall great experience.

Had a plumbing emergency where the main outflow was almost completely blocked. They fit me in right away, sent to really knowledgeable technicians and bent. over backwards to explain every part of the process to me so that I knew what I was paying for. They also went out of their way to take care of my home, making sure that all of the heavy equipment etc. was on pads in plastic to protect my floors. Cleaned up even better than I do when they were done! Stellar service! Five stars!

I called Bonsby Plumbing because I suspected that I had a water leak , and I was afraid there was a leak from the underground pipe. Appointment was made the same day. When the tech arrived (Luis), he looked at the area and found that there was a leak in a joint in the water line leading to the water meter.
He was able to get the part and fix it quickly.
I am very impressed at how quickly Bonsby Plumbing responded and was able to fix my problem. They were professional, efficient and very nice.
I would absolutely recommend this company to anyone needing Plumbing services

I was impressed by the professionalism at Michael Bonsby.
I had to buy an HVAC system and David was very thorough with the inspection for obtaining a quote. He explained the ins and outs of buying such a system and potential issues i could have down the line with my existing setup. At the end of the day, i was happy with the level of detail provided so i can make a choice and their offer was also fair.

I can’t recommend Bonsby enough! Great guys, very knowledgeable, very good with the dog, very careful with protecting the floors and cleaning up their messes. They gave us a very comprehensive seasonal check including even checking the outflow of the ducts and the functionality of the returns as some rooms didn’t seem to be as well-served by the system as others. Mike Russell is the best, but all their guys are good. We will definitely use them again!

Update: Used Bonsby again, and they were as good as always—knowledgeable, helpful, hardworking. Great guys!

I was very impressed with the thorough service and professionalism of our sales rep Dave. He took the time to calculate what size furnace was actually needed for our condo rather than duplicate what was already installed or do a quick estimate based on square footage.

Going a step further he also answered all of my many questions on different models and options. I didn’t feel like he tried to “sell” me anything, rather he gave me all of the info to make my own decision.

The install team arrived on time and were also very professional. They made sure everything was up and running and that I was satisfied with the job before they left.

I will certainly use Michael Bonsby for my HVAC needs in the future. Fair price and excellent service.

Chris