Lozier Heating & Cooling

Our technician, Tyler, was on time, personable and knowledgeable. He got right to work upon arrival and gave us status of our system when he was done.

Tyler serviced my air conditioner so it will be ready for the hot summer temps. He did a great job of explaining what was involved. Thanks Tyler!

Royce was very friendly and got the maintenance on our A/C done in a timely manner. Very pleased with the service.

Ben was very professional and did a great job communicating with us during our Spring A/C System Maintenance. Lozier Heating & Cooling is a great local West Des Moines HVAC Company to work with. Derek Svestka

Royce is great! He has serviced my HVAC equipment several times and does a great job. Good man.

Buyer beware – shop around as they definitely price gouge. Very disappointed in the cost of service and my overall experience with Lenox Heat pumps and Lozier Heating & Cooling. I have 2 of the same units and one of them has been a lemon since installation. It took Lozier 6 service calls to my house to keep it running in the first year of ownership. They tried to bill me for replacing the thermostat wire that shorted and come to find out they didn’t replace it when it was quoted and supposed to be installed 4 months prior – but that’s another story…
Dec 30st had a no-heat condition of my Lennox heat pump that I bought from Lozier and had them install 1 ½ years prior. Called service, they sent Royce out to investigate – he was at my house for 25 mins, agreed system wasn’t working, checked Freon in the unit, none present. He said he couldn’t check for a leak and they would have to send someone else out at a later date. Billed $134.52
Called in the following week to see if when the leak would be investigated. Sent Royce back out 1 week later, onsite no more then 30 mins. I had a phone meeting I had to attend so my wife had to deal with Royce who was rather pushy this time and demanded my wife pay him before he left. That bill was $443.03.
So recap - $577.55 with less then 1 hr. on site spent so far total. I fully understand that I’m paying for skilled labor, however – I get to pay for diagnostic charge twice? Also, the leak was in the basically new condenser roughly 6 inches from where the hoses had to be hooked up. Needless to say, it took all of about 5 mins to find the leak.
I had to call in again to see if it was going to be covered under the warranty. I was also aware that only parts are covered by Lennox after a year. Well, because it’s a pipe that cracked open, there’s not really a failed component, so no warranty. Total to repair - $1559.80. And of course this is on the quote: *** Customer is aware that the refrigerant may leak back out if a leak search/repair is not performed.
Here’s one more thing that upsets me which is the price gouging – As of today, 2/8/23 a 25lb of R410 Freon on eBay is $525, which is very high for Freon and has went up drastically over the last year. That’s $21 a lb. Here is what was on my quote and likely has went up as the quote was only good for 30 days - Unit Low On Refrigerant. Added Nine Pounds R410a $1,265.00 (1st Pound $140.00 Each Additional Pound $125.00)
Math on that is a 500% markup. If they are buying for more then what I saw on eBay then they are incompetent. If they are buying for that price or less then they are price gouging us consumers. I can see maybe a 50% markup, but 500%, I mean come on.

Shawn was great! He was courteous and precise in both explaining and performing the necessary repairs.

Lozier was on time and did quality work. Tyler did an excellent job.

Ben was very nice he kept me informed of what he was doing and after he was all done explained all his findings and the actions he took

Royce performed our AC maintenance check per our service agreement. Was professional and provided advice on issues. In and out in under an hour!