Roberts Heating, Cooling and Plumbing

Cannot say enough praise for this company. I had several HVAC companies come give estimates, some of which used scare tactics, put down other business, displayed personal information of their clients (name, address, phone number & amount paid for their system), and were verbally rude to me. Roberts were professional and honest about the replacement of my AC and furnace. They clearly explained different types and options which would be best for the size of my home and household needs. They also let me know names of other companies who would take good care of me if I chose the other company over Roberts. They NEVER put down another company like salesmen for so many other companies did. That reflected on their honesty and integrity. Their installers were on time, courteous, took great care to make sure nothing was damaged in my home during their installation process, and cleaned up behind themselves. They were able to install both AC and furnace in less than a day. I was so relieved with every encounter I had with them as they made me feel I was the most important customer in their business. I am very happy to report that although my furnace, like everyone else in the Midwest, ran a LOT during the cold snap of Feb, I just got my MidAmerican bill and was pleased that my bill was much lower than I was expecting. Roberts picked out the perfect system for my needs. Would recommend Roberts to anyone because of the wonderful service and peace of mind they provided to me in a stressful time.

Had an issue with my water heater vent motor and Ben and Tyler not only went above and beyond in diagnosing the problem and fixing it but worked around my schedule. Friendly and professional.

Alex had been out to our house over the past few years to charge up our old AC and this year is the one we got the news that we can't limp it along any more. We had a new system in place within a week and the guys who installed our new HVAC were very friendly, efficient, and professional. They did a great job, and cleaned up so well after the install! We're very happy with the service and equipment installed by Roberts!

Started using Roberts this year after meeting one of their techs as a new neighbor. We had a 21 year old HVAC system which was working ok, but were looking at replacement in a pro active way. Got an estimate from them and a number of other local companies in early spring. Roberts was in the ballpark of what we had budgeted, but we decided to put off the replacement for a few months. They guaranteed the price for 180 days. Mid summer felt the AC needed a check. Used Roberts & was very pleased with the service & skills of the tech. Had to add some very expensive freon. Tech said Roberts would credit that towards the new unit if we decided to purchase one yet this year. We elected to install a new system a couple of months later. Roberts was able to provide and install a great system sized for our home within two weeks of our decision. The techs were friendly and expertly installed our new Ruud system in less than half a day. And yes, the freon charge was credited back on the new system. A month and half later using both the AC and heat functions, could not be more pleased with our decision to go with Roberts.

Tyler came out to VCA Avondale today and cleaned all of our wall mount heating/cooling units today. It was the best cleaning they have had in the 7 years that I've worked here! He cleaned them with water, and kept the area very tidy with no mess left behind. He was very efficient and courteous.

-Angie
Veterinary Technician at VCA Avondale Veterinary Hospital

We recently had Roberts Heating, Cooling and Plumbing install a new furnace and air conditioner and do some plumbing work for us. Andy came the day after we called, explained everything and gave us the cost of what we needed done. He was very knowledgeable, professional and down to earth. He explained everything thoroughly and answered all of our questions. The price he gave us was less than we expected. Alex and Kyle installed the unit and did the plumbing. They did a great job, were friendly, answered any questions we had, and got it all done in less time than we had anticipated. They also were very neat and cleaned everything up before they left. Having owned a small business ourselves, we appreciated working with a family-owned business. We would highly recommend Roberts for any of your heating, cooling or plumbing needs. We will definitely use them again when the need arises Thanks to Roberts for a great experience and we look forward to working with them in the future..

Great service and good price. Very informative along the way. They did a great job

We had used Roberts before to replace a failed water heater, and given their earlier good service, I decided to call them again. Our water softener had given out, and un-hooking it did not go as planned, so we found ourselves unable to use any water on a Sunday evening. Ben answered the after hours line, and agreed to come over to help us out. He was prompt and professional, and quickly took care of the leak while helping to hook up the new softener. He also went above and beyond by helping lift the heavy old softener out of the house, which was greatly appreciated.
Both of our experiences with Roberts have been great. Their people are friendly, honest and they do quality work. We highly recommend them.

We called Roberts to get a quote for a new furnace & AC unit. Andy was at our house within an hour! He was professional yet friendly & laid back which made us feel very comfortable. He laid out all our options and explained in details we understood what would be the best options for us and our house. It was so nice to not feel like he was just pressuring us into a sale like the other “golden” company that had been out previously. Roberts saved us thousands of dollars and we were more than happy to give a local family owned company our business. Roberts will be our go-to for any future needs and we highly recommend them to everyone we know!

Roberts Heating, Cooling, and Plumbing was very easy to work with. Customer service was top-notch setting up financing and scheduling our service appointment. The work we had done with them was at a great value compared to other companies in the area, arrived on time, were done even earlier than expected, provided great work for us, and were very friendly. I've always had nothing but the best service with them!