HomePro Heating and Cooling

As a business owner, I know what it takes for a company to run efficiently. These guys are really professional, knowledgeable, and just a great group overall. I highly recommend HomePro for your heating and cooling needs.

Homepro is fantastic company with excellent customer service. My service tech Shawn was very knowledgeable and answered all my questions and provided great work. I highly recommend them for professional quality HVAC needs!

I have used HomePro for the last 3 plus years. They have always done as they said they would. They are on time and extremely well priced. But better yet the response to service had been awesome. I would highly recommend them to anyone and I have also used them in my personal home. A very satisfied customer

Tim ordered a part for our furnace and had it fixed quickly and effentiently. He was very professional and knowledgeable. Will definitely use your company again.

Very professional and knowledgeable!! Felt like we were treated with respect and had a very honest repair completed! Rick is awesome!!! Will use Homepro Heating & Cooling for all of our heating and cooling needs!

I wanted to share a service experience I recently had with Homepro Heating and Air out of Avon. I will not elaborate fully to save some reading.
I called them out for an emergency service repair last Saturday night for one of my rental properties.
The technician identified the issue as a defective circuit board after 2 hours of testing. I told him I agreed to replace if he was certain it was the board. They charged me $671 for the board itself and $75 to open the supply house after hours. Technician left and furnace quit within 30 minutes. Contacted them again on Sunday. They sent out a different tech that determined it to be a defective gas valve. He changed it without my consent or knowledge. They didn't even reach out to me. I had to reach to the tech from the night before to get an explanation.
Furnace quit again after tech left. I again phoned them on Monday and they sent the tech from Sunday back. He then said it was a limit switch and changed. He also said it appears to be a combustion air issue and unit would run without doors on. He called the office to inquire on what to do. He got off the phone and advised me they would be there the next morning to install a fresh air flue. Again furnace went out.
Tuesday at 11am I called the operations manager Rick to inform him of furnace not running. He went to the property to troubleshoot himself. I showed up an hour later to see what was found out. He said the filter needs to be a 1", run fresh air flue, and adjust exhaust flue. I informed him I would do that the next morning and call him to inform.
Wednesday morning all he suggested was done. I installed the furnace cover and 7 minutes later the furnace quit. I immediately called Rick at Homepro and got his voicemail. This was 12pm Thursday, it is now 8:24pm Friday and I have yet to hear anything from Homepro.
I sincerely try to use local businesses for my needs, but steer clear from HOMEPRO as their so called service techs have no formal training.

I am so glad that I only have to write this once and can copy/paste to Yelp/Yext/BBB/Angie's list/Google

By the way I hired another local contractor that troubleshot and fixed in an 1-1/2 for a $5 part

Called at 11am stating the water is not getting hot in my home. Was informed they would arrive between 1-5 pm same day. Asked if they could come closer to 3 and asked for a 20 minute warning they were on their way! They did just that and were in and out! Great 2 guys! Very respectful and efficient!! 😁😁

We contacted on Monday. They “came” Tuesday, which consisted of knocking once on our door in the middle of a thunderstorm and leaving a tag on our door handle. Wife called 3x Tuesday, “we will have someone contact you shortly”. Fast forward to Friday, still no call or visit. I called, same response “we will have someone contact you shortly”. No call and no show. Today is Saturday, I called again early this morning, same person from yesterday, tried using a nicer tone, “we will have someone contact you shortly” I finally got a call from someone saying they’ll put us on the schedule, but no exact time for that. So here I am, 5 days and 4 hours later, still no official call back and no certain appointment. House is at a brisk 82 degrees with all windows open. Highs in the upper 80s and lows in the lower 70s this week. I’m irate. Same day service my butt!

Best in the business!
If you are searching for heating/cooling help, your search can stop here. By far the best HVAC company I have ever dealt with. Home Pro replaced all the ductwork in our crwalspace and installed a new furnace. The quality of the work was outstanding and at a very reasonable price. The owner personally came out to our home to meet with us which immediately said a lot about the company. I just can't say enough good things about the company and how easy they made the whole experience. We will be clients for life!

A/C not working, landlord called HomePro. Turns out we needed to order a part. Jordan was able to get the unit going so we would at least have air during our waiting period for the part. Thankful for Jordan's knowledge on HVAC, if not we would have been HOT, HOT, HOT.