Roberts Heating & Air Conditioning, Inc.

I had my AC compressor replaced by Roberts heating and Air, At that time I was offered a extend warranty that would covers my whole HVAC system for a additional $750 (which I accepted). The year after I had a part in my heater go bad, when I told them I had the extended warranty I was told “it only covers 10% of parts”. I asked why I wasn’t told this when I purchased the warranty? The reply I got was “sorry”. My heat stopped working on a Friday night, I was quoted $1000.00 to fix since it was after hours by Glen, or I would have to wait till Monday during business hours to get my heat working again. It was the beginning of January and I couldn’t wait 3 days without heat nor did I want to pay $1000.00 to get my heat working again so I called another company which came out right away and had me running again for $240.00. Roberts heating & air conditioning does good work, but will take advantage of you the minute they can. I highly recommend getting other quotes when it comes to repairs. You would assume a company would be more flexible to a customer that just spend thousands on a new AC compressor, but not Roberts. I will never use Roberts again, all they care about is money.

Based on a referral from friends, we consulted Roberts about replacing our full HVAC system. Our 15-year-old system has been inefficient from day one and increasingly so over the years. We also wanted to upgrade to dual zone thermostat control to see if we can get a better consistency of climate in our duplex apartment. Glen spent a lot of time with us explaining what the options were before we signed on. The installation team, led by John and Eli, did very thorough and professional work and handled problems that cropped up with ingenuity and care. Everyone on the team was extremely polite and friendly and gave clear explanations of the work being done. The new system is fantastic -- it's turning on far less often and our house feels comfortable throughout instead of there being a massive temperature difference between upstairs and down. It was an expensive upgrade, but we are 100% happy with what we're getting from our investment.

Recently my a/c unit stopped working. I wanted to use a local business and after checking online reviews, I called Roberts. Scott checked my system and replaced the motor start capacitor, also adding a boost (extra) capacitor to make it more reliable. He also checked the refrigerant and found that my air conditioner was fully charged and operating efficiently. Thanks to Scott, my system is now working well, and he said I should not need to replace it for several more years. Yes, there is a $119 service charge, and they carefully remind you of this when you call. I think that is fair. I am completely satisfied with the work done and I will use them again when it's time to replace my system. I highly recommend Roberts Heating & Air Conditioning of Northbrook.

This is hands down the best HVAC company I've worked with. Honest and fair pricing, plus they're a local business.

Glen was great and super knowledgeable. He also fixed some other things he came across during the heating repair that many other companies would have just ignored, which I know from past experiences.

I no doubt will be using Robert's in the future.

Update as of Oct. 27, 2022: I have used Robert’s for more than two years now and required some AC-related repairs this fall. Glen IV took care of ordering a part that was under warranty and replaced it. He is extremely detailed, honest and just a great guy to work with. There is no other HVAC company I will work with as along as I live in this area.

Our furnace went out at our company office, so we called up Roberts to come take a look. Glen Roberts IV came out and got everything up and running ASAP. We needed a new belt for our blower, and he had the part in his truck. No waiting for a part to be ordered necessary. He was very courteous, and took the time to explain everything he was doing. He even made adjustments to reduce the noise from the blower in our office area, and adjusted a couple vents to address some minor complaints from our employees. All in all a great, quick visit! Thanks Glen!

Roberts Heating is outstanding! My wife and I needed a very sophisticated (snow melt system for our driveway) done. We dealt directly with Keith, who is the owner of the company. He was prompt, thorough and extremely professional. His bid came in very competitive for the job. We proceeded to do the job with Roberts based on the ease of dealing with Keith. That was a great decision. From start to finish, Roberts Heating were pros. The service technicians who were in our house for the install were named Pete and Nick. They always arrived on time, and they were courteous, clean and very conscientious in how they treated the inside and outside of our home. I cannot say enough about dealing with this company. They have set a very standard.

I hesitated to write this review because I know that if others know how awesome Mike M is, it'll just become that much longer to get an appointment with him. He's that good. And worth whatever wait. As in: my air conditioner breaks down in summer heat and I'd wait for Mike to come out; I'll deal with whatever heat until then with electric fans. He explains things so well and ensures you understand what work he's doing. The man knows his stuff and isn't afraid to share his expertise so that you can be an intelligent consumer. Seriously. He's a gem.

Also: and I swear, I'm not getting anything for this plug, but I think it's nice to know that Roberts donates electrical talent to set up Northbrook Days, the town carnival/civic fundraiser. They are great local business citizens!

Scott Altpeter came out to see us today after our furnace stopped working. He was quick, professional and personable. In addition he was extremely knowledgeable and gave us a lesson in heating the house efficiently in the hot summer months and the cold winter months. We plan on having Scott come back for all our maintenance on both of our furnace and AC. Highly recommend!!!

I've had the Roberts crew out to my home several times, but I just wanted to give them a shout out. Recently, Mike came to service my home as my blower motor died. He went out of his way to be accommodating (as I have a little one), was very communicative, and incredible helpful. I couldn't recommend this company any more!

Furnace went out on Sunday. Jordan (svc tech) returned my call within 10 minutes. Diagnosed inducer motor seized and would get part first thing Monday morning. Jordan arrived Monday morning and installed motor....furnace working great. Jordan is an excellent tech, professional and takes care of issue. I have used Roberts 3 times in past (either Jordan or Charles). Both are very knowledgeable techs, accurately diagnose the issue the first time, and do what they say they are going to do. Robert's is top notch. I won't use any other provider for my HVAC needs.