Lockwood Furnace Company

We needed a Furnace and Air Conditioner in our home. Bob came out and went over our options. We decided to go with the Trane high efficiency models. Andy and Doug did our Installation , and did a wonderful job. I highly recommend Lockwood Furnance for any of your needs.

Yesterday I had Lockwood Furnace Company come to my house and do seasonal maintenance on my two furnaces. Yes, I have two furnaces. One serves the downstairs unit that I own and in which I live. The other furnace serves an unoccupied upstairs apartment. (The ultimate disposition of the upstairs apartment is undetermined for the present. It would require an investment in remodeling and repairs in order to bring it into rental readiness, and I would rather put that kind of money into financial investments for my approaching retirement. And once I am retired, I am not sure whether I will keep the house or sell it. So, for now, the upstairs is a small drain on my pocketbook, due to the unavoidable utilities of heating and cooling it to a minimal degree.)
I bring up this level of detail to mention the highlight of the visit of the Lockwood technician to do the seasonal maintenance on the two furnaces. In order to keep my gas bills low for the upstairs, I was in a habit of keeping its thermostat set at 50°F except for the most bitter of arctic cold spells when I would raise it to a higher setting to protect the water pipes from freezing. The Lockwood technician noticed this and made it a point to mention to me that the research that he has read indicates that it is far better to make 58° the minimum for a standby furnace such as this, because a lower setting subjects the heat exchanger to dealing with condensation that forms when the furnace begins heating from such a cold setting. Now that was rather bold advice for this technician to give me, given that he barely knew me and I hadn't asked for his advice. But it so happened to be the case that this very lightly used furnace had suffered an inexplicable cracked heat exchanger which wasn't cheap to repair just around a year ago. All of a sudden the light bulb went on in my brain and I realized that I had probably contributed in my furnace ignorance to that heat exchanger breakdown. So I actually really appreciated this Lockwood guy being confident and knowledgeable enough to give me news that I didn't want to hear. So after he left I adjusted the constant setting for the upstairs unit from 50° to 56° and my away and nighttime setting on my downstairs furnace from 52° to 56°. ( Okay, I chose 56° instead of 58°. Call me cheap but I don't like giving more to the gas utility than I absolutely have to. )
So, another good reason to use Lockwood for your HVAC needs is that they are experienced, knowledgeable and concerned enough to tell you what you need to hear, when they perceive that what they know can help you.
So I continue to be a Lockwood Furnace customer and am happy to share why.

Andy taught us a lot about our system we didn’t know after repairing our unit. New house still learning it all. He could’ve fixed and left on a Saturday but saw humidifier wasn’t set right and outside air intake. Took the time to max out our efficiency and comfort. You can still find real pros out there!

This company is now my go to for any HVAC issues. I needed a new furnace and they were quick and reasonably priced. The tech went out of his way and rebuilt some of the ductwork during the install. I highly recommend Lockwood Furnace.

They are good for furnace and AC cleaning. But when I had a technician install a Smart thermostat he was disrespectful and cut a wire to my humidifier. I'm good with electricity so I was able to figure out why the humidifier was not working. But I'm sure they would over charge me if I called them to fix it.

Been using them since 4 years ago when they installed our new HVAC. Came out and did a clean and check. Would definitely recommend them. Looking for HVAC work ? Go with them.... topnotch

We had our entire HVAC replaced and added both an air purifier and humidifier. From the sales person, Bob, to the installers, Doug and Brett, they were all fantastic to work with, answering questions thoroughly, working well with our 130 lb German Shepherd, cleaning up after , the care taken while carrying in the supplies and wearing PPE. We cannot say enough good things about you guys!

I requested a diagnosis of the ac unit, as it suddenly stopped working. The technician arrived completed the diagnosis which turned out to be a fan module. Part ordered and the repair was completed, at a very reasonable price. Will definitely use their svc again when needed.
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Very courteous and knowledgeable. The service man pinpointed and fixed the problem in a very short time. I will use Lockwood for any HVAC issues in the future. I highly recommend this company.

My story starts with needing a AC / Furnace install, big job that required running new lines, everything new. I call the 2 big players in Joliet Lockwood being one of the 2, I also called a 3rd union company here in Joliet wanting quotes from all three.. Lockwood sends Bob, he runs the show over there for the owner.. I get my 3 quotes and ya, like I figured Lockwood blew everyone out of the water with a very aggressive quote! I than stopped by there office in Joliet and spoke to Nina who helped me get my quote finalized, and get me set up on the calendar for a date and time for the install...One big problem, the weather was in the 90s, and with my job being such a large job, a 3 day install, I was looking at almost a month out, all of the HVAC Companies at this time of year are flooded with calls, and backed up big time.. But Nina, with her compassion told me she would try??... She had compassion for my situation, because I had no AC. I exchanged emails with her at the office, and she stayed in touch with me to keep me positive, and informed... Nina pulled a trick out from under the table, boom, she emails me.." I switched a few things up, your up next, can we please come Monday!!!".... Than Monday comes, and in walks Andy a company employee of about 20 Years... This guy is amazing, his helper even told me off to the side " Andy is amazing, he is like magic"... How right he was.. Andy was personable, hardworking, focused and engaged at the task at hand...I was following Andy and his helper around allot just to watch, and learn a few things. What I liked most about Andy was he did not cut any corners, he does it like Lockwood expects," the right way, no cutting any corners, no shortcuts period"...If your in the Will County area, down by Joliet this is a must quote to get.. CALL, Ask for Nina, she will get you set up, she will get Bob out there to meet with you. Bob is cool, a knowledgeable professional, he wont say a real lot, but just point a few things out, he has been doing this a long time, over 20 years, so his quotes are short and sweet.. he just looks, and he knows!.. Bob emailed me my quote in a day, one of the other companies I quoted never got back to me? , so I complained and told them they made a big mistake, my Job was big, BIG bucks...I live in a big condo complex of about 240 neighbors of mine... Any chance that I get, I will be praising Lockwood Furnace Company to all my neighbors...They exceeded my expectation's big time .. One final point that I want to make, and its probably the most important, and best part of my experience, was the fact that not only did Bob's quote blow the other 2 companies out of the water, but his quote all came with "Trane Equipment", Trane is the best you can buy, cant get any better... I am soooo happy that I picked Lockwood for my install, Give Nina a call, trust me you will be pleased.. I Am ..!!