Lockwood Furnace Company

Lockwood Furnance Co. went above and beyond my expectations from Bob with his through explanition of my homes specific need and the options to get me the most effecient system that fits within my budget. This along with the two installers that walked me through the install process, took the time to make sure I understood the functions of my new system, cleaned up after install, and made sure they answered any questions that i had. Excellent job by Lockwood. I would highly recommend this company.

I have always been very happy with the service from Lockwood Furnace Co. I’ve had them service my units since 2007! The installers Doug Price and Jeff were every professional and knowledgeable! I highly recommend this Company for all your heating and cooling needs!

The service was fine, however the service technician was not personable at all. He acted like he didn't want to be there and it seemed like an inconvenience if we asked a question. My husband asked him if everything checked out with our furnace and he said "See that rag. It was clean when I started." Did not say it in a joking manner. He acted like he was reprimanding us. We have never had anyone like him before from Lockwood Furnace and hope we don't again!

My water heater went out yesterday and Matt came out immediately to check it out.
They ordered a new one and had a team out early this am. to install. Everything went well they all did a great job, in fact, they removed an additional water heater from my basement at no additional charge.
I have used them in the past on my HVAC as well and they are great!

I was very pleased with the final product and workmanship. The guys made sure every aspect of the job was done properly. They even mounted the outside AC unit to the foundation. It was previously on a thin cement pad. They reviewed the filtration and humidifier with me. Discussed the manuals, warranty and new thermostat. I even got a list of names of all the workers, in case of any future questions.

Additionally they did a nice job cleaning up the work area and removing the old equipment.

This is the second job i have used them on within a year. I had them do my rental house as well as my primary residence. I highly recommend them on price, equipment selection and honesty.

Great company and well run. Bob came out next day for a quote on a new A/C unit and explained every detail of the install along with any other questions I had. Had three other quotes and Lockwood blew them out by nearly $800 on the same exact unit or comparable units. Lockwood installed the original furnace when the home was built (before my ownership) and it’s a Trane so they’re built to last. Can’t go wrong with Trane and liked the fact Lockwood is local and employ hardworking techs who were very professional and personable. All other companies I called sent “comfort consultants” which is just a fancy way of saying a HVAC salesman and not a tech. Bob knows his stuff and there was no hard-sell like the other places calling me day after day. If you’re in the Joliet area you shouldn’t be calling anyone else but Lockwood!

Very professional and easy to deal with to set everything up for my AC install. Very fair pricing (price match guarantee) and easy scheduling process. Thank you Lockwood Furnace!

Ted was fantastic. Kept me up to date on repair and explained everything to me in easy terms that was easy to understand.
Looking forward to seeing them in the fall for my furnace check up.

Showed up on time. The attention to detail was great. Replaced furnace, humidifier, and filter. Also cleaned out blocked pipe to roof from nesting material and replaced cap on roof so it won't happen again. When you see the professional job they do you feel like it was money well spent, and at a good price too.

Lockwood was able to get the capacitor I needed after a few hours but told me there was no return or warranty offered after purchase. At $35 for a made in China Titan Pro, the price was also on the high side but they were local and I had 3 dogs at home that were already panting and a wife that was potentially coming home from work in a few hours to a hot house. When I went to pickup, I asked if I could test it with my ohm meter before purchase since there is no return and one of the ladies at the desk got up and rather rudely told me no and grabbed the box out of my hand and said "you see it's new in a box?". My thought was, come on, you haven't dealt with any new DOA parts at all? Really? Also, how about a little respect to customers and your elders? Yes, at the end of the day, Lockwood was able to get me the capacitor I needed for my 5 ton unit and it did resolve the problem so both the dogs and the wife came home to a cool home but the lady's nasty attitude and customer service brings the rating down. If you're not going to offer any warrant or return policy at all, then maybe test it in front of customer to show it's good upon sale. At least that removes the seller, in this case Lockwood Furnace Co. from being accused of selling DOA parts which is a reputation no business wants. Grainger in Downers Grove was originally my first choice and had better prices matching online stores like Amazon but couldn't get one in until the next day. To avoid this situation in future, I just order the same Titan Pro capacitor as a spare online at nearly half the price.