Hero Air

Excellent professional service! Vladimir was very responsive and on time. New home owner of an older home and which needed a tuneup of a 20+ year old furnace. I was really hoping we didn't need a new one...not yet. Vladimir added a missing safety switch, which he, as well as our inspector, identified as an issue. However, by putting that safety switch on, it caused the furnace to not run for a few days. Turns out something else needed to be adjusted as it the current setting was quickly triggering the safety switch. At least we know the safety switch works! Vladimir came out the earliest business day possible and adjusted the furnace so it runs optimally. Hopefully it will hold up until next Spring when we'll be calling you again for the A/C. Thank you!

So happy I decided to go with Hero Air! Vladimir was professional, prompt and honest. He came out during a snow storm to fix my furnace and he explained exactly what the issue was. He also noticed my fire alarm was dead—he removed it for me and explained how to replace it. I’ll definitely be using Hero Air again in the future!

We needed a new furnace and after speaking with several larger companies who wouldn't even come out without charging a consultation fee, we called Vlad for an estimate. He was out within 2 days and gave us a very honest and thorough assessment, as well as several options to replace our furnace. The installation was quick, professional, and very fairly priced. I definitely recommend Hero Air for anyone needing help with their HVAC system.

I can't say enough great things about Hero Air! I knew my older model air conditioner was leaking Freon and needed to be replaced, but was trying to buy myself some time with a Freon recharge. After 2 months, it leaked out again and I found myself in an emergency situation. There are lots of HVAC companies out there and it's difficult to know who is reliable or not. When I called Hero Air, we started out on the right foot right away! Vladimir answered the phone himself and told me he would stop by that afternoon. He is a man of his word, and came out the very same day! I knew this would also be a tricky job since I live in a 3 story townhouse. The compressor is on the roof and there is no roof access from the inside so a crane would be necessary. Vladimir and his team were able to schedule the crane and get the new unit installed the very next day! And that's not all…..Vladimir really knows his products. He thoroughly explain each option and pointed out trends he was seeing in the ability to get parts for the products. He made recommendations accordingly. He also made great recommendations to me around the furnace filters I was buying and the carbon monoxide detectors I had. I originally thought I needed to replace the furnace as well, but he recommended against that, noting the unit still had time before replacement was needed. Great service, great communication, great recommendations, no upselling, cares about his customers, can do tricky jobs, shows up on time! What more can you ask??

Vladimir responded to my inquiry within minutes. He made an appointment the same day to check out our furnace and immediately diagnosed the problem. He had a solution and a reasonable estimate the same day and came out the next day to fix the problem. He was very responsive and quick. This was greatly appreciated as this was done ahead of a storm. Thank you Vladimir!!!

First Review:
Awesome service from Hero Air! Efficient and honest company. I will definitely do business with them again.

2nd Review:
This is the 2nd time I've had service done by Hero Air and I'm a very happy customer! Vladimir is extremely professional and prompt. Reasonable cost for an excellent job. I highly recommend them. 5 stars!

Vladimir was excellent! Super knowledgeable and walked us through everything step by step. Will definitely be reaching out to him in the future!

Hero Air met my expectations. Vladimir showed up at the appointed time to install my new air conditioner and everything went well. He had given me a choice between 2 units, both of which had similar features and energy ratings. What I liked was that Vladimir didn’t try to sell me a higher efficiency unit that I really didn’t need for my modestly-sized ranch house. Those units are more expensive and more costly to repair. I ended up with a 13 SEER rated unit which will no longer be available next year due to new EPA regulations going into effect. Since my 20 year old Carrier that was replaced probably had a SEER of 8 or 9, I’m happy with my choice. With the cottonwood season in full bloom, Vladimir showed me how to easily clean the A/C coils from the debris. This preventive maintenance tip may save me a service call somewhere down the road. Overall was pleased with the service provided and quality of product installed.

Positive all around!

Vladimir was prompt, kind, courteous, thorough, professional, and delivered high quality service at a reasonable price.

He swiftly diagnosed 2 different issues (hard start compressor and burned out furnace fan motor), and addressed both the same day.

I like to know a bit about mechanical problems, and Vladimir explained the symptoms (including one or two I wasn't even aware of), his troubleshooting process, the diagnosis, his recommended fix, and the associated price.

It was an easy decision to take his recommendations and resolve the issues on the spot.

I know who I'll call with any future HVAC maintenance, repair, or replacement issues: Hero Air!

With the furnaces and AC units in my three-unit apartment building being 16 years old, it was time to replace them. I have owned property since 1979 plus my work, before retiring, involved working with dozens of contractors.

In my experience, the #1 thing to look for is character. I engaged Hero Air largely because of a positive first impression of Vladimir and with it being a small shop, I knew I would be dealing with him directly.

Vladimir's responsiveness in communication is extraordinary both with me and my tenants. I look forward to many years of working with Hero Air.