Polar Heating & Air Conditioning, Inc

When my furnace stopped working in the midst of winter, with two small children in the house, this company was awesome and their pricing was fair. They were very quick to send someone to check it out. The person they sent, Charlie, was very knowledgeable, honest, efficient, professional, kind, and quick find and fix the problem. He had our furnace up and running faster than I could have expected. I recommend the company (and) Charlie to anyone in need of anything heating/cooling related. If the need arises I will use them again!

I came in contact with Polar Heating & Air via my home warranty company. They came out to do a tune up of my furnace and a/c unit.

The appointment time was set, and they told me I would receive a call about 30 minutes prior to the technician arriving. He called in advance and then showed up right on time.

Dan came in, explained what he would be doing. After a bit he notified me that there was an issue with our furnace and it would need to be replaced. He went onto check the a/c.

Once the service was done, he explained to me in detail the issue with the furnace, and how the process would work with my home warranty company.

A day or two later our thermostat became an issue. I called Dan to see if it had anything to do with the furnace. He stated it was a different issue, and made his way over to our house to come check it out for us. He said he wanted to make sure we at least had heat coming into the house so we were not too cold. He went above and beyond what the warranty company stated would be done.

He truly showed concern for my family to make sure we had heat in the house. I would recommend using this company, especially if you get Dan as the person providing service.

Dan thank you for going out of your way to make sure we were taken care of and comfortable through out this process.

My furnace went out on the weekend so I called Polar Heating. They were quick to respond and Charlie came out within an hour. He was able to diagnose the issue in a matter of a few minutes. He was very friendly and knowledgeable. I could tell he really cared about his customers. I highly recommend Poler Heating and Air-conditioning to everyone. They are the best!

We have used Polar Heating and Air several times at our rental properties and have been very pleased with how professional and polite their techs are. Today it was our personal AC that required help. Charlie was awesome even when there were issues outside of his control! In the end he even helped save us money by signing us up on their service agreement. I feel the temp dropping as I write! I am so thankful for Charlie's patient persistence, his skilled work and great advice! No more trying out other companies!

My heat went out at 8:00 PM. I called Polar and left message. They called back at 7:20 AM! Awesome! Scheduled for 9:00 AM. Dan Barron arrived on time. I knew my system was undersized. Dan got it back and running. We chatted about replacement . I ended up scheduling new system install. Dan was very easy to talk to and explained options very well.There was NO pressure to buy new equipment. The installation crew was amazing. Superb work and cleaned up every particle when the work was done. Explained the new thermostat and importance of completing owner registration process. I am 100% satisfied with equipment and price. Thank you Polar Heating and Air!

Polar has come out 2 times. 1 to install our heater and 2 to fix a broken sensor. Both times the technicians have been super helpful. They take the time to educate you on your heater and give you tips to keep it going. They are very polite and friendly. I highly recommend them as service providers.

Dan was great. He was able to find the issue very quickly when another A/C company didn't. He implemented the fix swiftly and I felt the temperature drop in the house immediately.

I'm renting so coordinating the payment from my property management took some time, but Dan was kind and patient. I will defiantly go with this company again if I need heating and cooling repairs in the future!

Polar Heating replaced our 20 year old heating and AC system about a year and a half ago. We were very happy with the price and installation. Since then we've had the annual Fall heating and Spring AC checkup/tune ups. Today, Charlie, did our Spring AC checkup. He was right on time as scheduled, checked the compressor unit and then did an output check on one of our floor vents. Polar has great people to work with, they are price efficient and deliver as promised! Oh yes - our electrical and gas bills have gone down too!

Can definitely recommend Polar. Ask for Charlie. We've used Polar for 3 1/2 years for checkups and replacements and are quite satisfied with their price, value and service. They offer higher quality furnaces and air conditioners and guarantee their work, of course. Hidden Springs is in their service area.

These folks installed our energy star furnace. It has been wonderful for many years. Unfortunately we have not kept up on seasonal maintenance over the past couple of years. Last night, after a long Sunday of work, I returned home to a cold house. My wife and daughters told me the heater was no longer working very well. I called the number on the sticker affixed to our furnace, and spoke with Dan. I figured we were going to have to have an after-hours costly and time-consuming repair. (Did I mention that we were celebrating my daughter‘s birthday last night?) Dan was extremely professional and knowledgeable. Based on the error code he walked me through a simple repair over the phone- a repair that only required a socket wrench, pliers and Brillo pads. Afterwards, the heater has worked like a charm – better than it has for ages! I will definitely do a better job with seasonal maintenance but truly appreciate this high level of “above and beyond,” after-hours service. On a Sunday night!! Amazing. Thank you, Dan and thank you, Polar HVAC!