ELM HVAC

I had ELM come out to my home for a furnace repair. Not only did he get my heat back up and running but also made some recommendations on things I can do to extend the life of my system (without being pushy). Very professional and knowledgeable! Will definitely be using ELM again and referring friends and family!

Our furnace failed at the worst possible time. I was referred via an associate in my network. I'm so thankful for runt prompt service and fast resolution. They arrived ready to fix the issue at hand and made recommendations that have saved me money over the long term. Will certainty recommend to my friends and neighbors!

My wife and i were referred to this company by a close friend of ours. I researched their reviews. We had no heat Saturday morning and by 2 we were up and running. Very professional and polite. I even started a maintenance contract with them. I can vouch for the reputation of the company from my experience. Thank you to the team ay ELM

Ever since i was recommended to the good folks at ELM, all my heating and air needs have been taken care of. I had a relay replaced. I'm now signed up for their preventive maintenance program. I've also referred them to my dentist to perform work at her practice. Good work guys!!!

Charles and Ernest came by and quickly diagnosed our A/C issue. They explained the problem and resolved it very quickly. Additionally, they were very cordial and respected the property with masks and foot coverings. I highly recommend this company.

Ernest is great! He and his team are punctual and get their work done quickly and efficiently. Have already recommended them to others and will continue to do so.

My husband was referred to this company from a networking group. Price was very competitive. They were fast. Very professional. They left a very good impression on our family. I will use them again.

Ernest was very knowledgeable and professional. He took the time to thoroughly explain the programmable thermostat. Great service and punctuality! Highly recommend for any service on your HVAC.

I was referred by a neighbor, and called Ernest this morning at 8am. By 12.45, he had my heating system working. He is very knowledgeable, had the parts needed for the repairs and educates you on your HVAC system. They have a new customer for life. Keep up the great work.

I wish zero starts was an option. I am so disappointed. This is my first time working with this company. I filed a claim with my home warranty and that is how I got stuck with them. They came to my house told me the news about my AC. One week later I get an email I’m on the schedule for Wednesday. Wednesday comes no one shows up. When I called they said the part wasn’t on the truck it will be here Thursday. They said I’ll see them on Friday. Friday comes, my appointment is scheduled between 8am-1pm. I called and spoke to the technician at noon, he asks me how I got his number, umm sir did you forget you gave me your business card. He tells me I’m on the schedule for the day and he’s coming. 1pm no technician. I called the office and left a message. 2:30pm I call the tech’s phone and send a text. No technician. 3:34pm I called 2-10 Home Warranty to see if they could help. They reached out to the tech he tells them they got behind schedule but they are coming. He reads my text at 3:52pm. 6pm no technician. I send him another text at 6:24pm asking what is going on and why he isn’t responding. He reads the text at 6:52pm, no response. I call 2-10 Home Warranty again and they call and send ELM HVAC an email, no response. I send another text to the tech at 7:27pm he reads it at 7:47pm, then he reads the next one I send at 7:58pm. No reply. If not for the fact I could see he is reading my text I would have no proof he’s actually getting my messages. I’m not sure what great company you all are talking about but it can’t be this one. These people are unprofessional, unresponsive, and clearly don’t give a damn about customer needs or service. I have escalated my issue with 2-10 Home Warranty. If I don’t get a response I will be filing a complaint with the BBB because they took my money for a service fee, claim they ordered the part knowing they had no intention of completing the job. I would avoid these people and just stick with any one of their competitors.