Easy AC

We have been customers of Easy A/C for many years. We are quite pleased with not just their company, but perhaps more importantly, their Service Techs are "easy" to work with. Billy was here yesterday, and was friendly, clear on what work would be completed, and suggested a few things that gave us some good information. We believe that he went the extra mile.

These guys did a great job putting in my system a few months ago. We love our new AC system. Had a clog in our drain and Deivy came out and did a fantastic job fixing it. He was very professional and friendly. He showed up on time and called before coming out. I would recommend this company.

We purchased a New AC system from Easy AC in 2013. We have continued to use them for maintenance and tune up service every 6 months. I really appreciate the service the techs perform. They are professional and make helpful recommendations without upselling on products and services we do not need. I have had several technicians over the past few years (all of them have been good) but Deivy Gonzalez clearly goes the extra mile with customer service explaining the benefits of products etc. The few times we have needed service and replacement of parts the prices have been reasonable. I would really recommend Easy AC for anyone looking for a replacement AC system and more importantly they are a company that does a great job providing service and support after the sale.

Our AC outdoor unit was making an awful noise when turning off. We contacted Easy AC for an appointment and they came out the next day. Our technician, Deivy, arrived right on time. It only took him a minute to identify the problem and he corrected it quickly. He answered all of our questions and gave us some tips to keep our AC running smoothly. Great service!

When my A/C stopped working, I contacted Easy A/C. I was informed that they will send a technician within the hour. She also stated that someone would call me a half hour before arriving at my location.
I received A call from Deivy and he did arrive 30 minutes later. I found Deivy to be very knowledgeable, personable and respectful. He immediately diagnosed the problem and repaired it within 15 minutes. The best part was the work was covered by my maintenance plan and I didn’t pay anything. I would certainly recommend Deivy and Easy A/C to my friends and family.

Easy AC was one of 4 quotes that we received for a full replacement (and got their name as a referral from 2 families), and they were FANTASTIC, both in speed of service and price/value! Came out the day after I called for the quote, and had availability the next day (a weekend day I might add) for install. We weren't able to make a decision fast enough to install over the weekend, but they were able to come first thing Monday. Team of 3 completed the complete replacement in about 6 hours and we had cool air again by Monday evening. Kind, professional, and clean employees, and the owner even stopped by during the job to introduce himself and check on everything. Absolutely excellent service and value. Will HIGHLY recommend to friends and family in their time of need.

I tried to give Easy AC another chance after my last experience (left a 1 star review and they came out to “rectify it”) and they failed miserably. My AC stopped working and they were too busy to fit me in same day even though I’m a maintenance customer. Found another company who happily came out and diagnosed the issue. Turns out, it was the same issue I was told by a second opinion last time and Easy AC said it wasn’t a problem. So now I have no AC for 2 days until the part comes in because they didn’t fix it the first time I asked about it. I am moving my maintenance plan away from Easy AC. Do yourself a favor and take your money elsewhere. Pleasant AC was great. Go to them. I would give 0 stars if I could.

So this company needs to remove the fact that they are 24 hours, and that they participate in emergency AC Repair from their advertising. Because from what I experienced? It was 3 hours of calling and trying to get ahold of someone. 3 HOURS. When we finally got someone, she sounded like she just rolled out of bed. We were put on a "Possible" stop for Monday night but made an appointment for Wednesday. Now with a Tropical Storm/Hurricane coming this direction, they have cancelled and are not allowing trucks on the road. I know weather is not in their control, but if they're going to advertise 24 hour service and Emergency repair, they ought to follow through. WE will never be using your services again, please don't call asking when you can reschedule our appointment because chances are, we've looked elsewhere for a more reliable company, that caters to the needs of their clients, and follows through on their advertising. What a joke. Update your site with some more realistic advertising. Beware of this company, you'll only be disappointed.

Although I read reviews, I'm not the type to write them. The thermostat on my AC unit decided to go out at 8pm on a Saturday of all days. Not to mention, my wife and I just bought the home a week ago. When I called Easy AC that late in the evening, I wasn't expecting anyone to answer my phone call. To my surprise, a pleasant young lady with excellent customer service greeted me. She had a technician to walk me through troubleshooting before they scheduled me for a service call. The very next day, Mr. Scott arrived at my home with confidence, knowledge, and exceptional customer service. He solved the problem and explained in great detail what caused my dilemma. To those that read reviews and look for great suggestions from regular degular ordinary people like myself, I highly recommend Easy AC for any and every service their company provides. I wish I could give them 10 stars!!!

Based on our experience, we would not recommend Easy A/C to anyone. The quality of service we received from the technician as well as management was horrible. We called Easy A/C to do a check & tune-up of our AC & air handlers after we purchased our new house. We have two AC units & two air handlers for our large house. The technician spent (in hindsight) a suspiciously much longer amount of time on one unit than the other. He then tried extremely hard to sell us on a yearly maintenance package after telling us that our equipment was functioning properly. He informed us that our air filters did not need changing for another couple of months and dissuaded us against vent cleaning. Two days later, the air handler (that was worked on much longer) would only push out hot air. A different technician came out and all his equipment pointed to a malfunctioning reversing valve that was deep in the AC unit that could not have been touched during the first appointment. We were notified that they would need to special order a $1000 part and that earliest it could be installed was the following week. He left with the heat running and no instructions on how to stop it in the meantime.
We decided to call another company and are very glad we did. The second company came out and after ten minutes of testing, he had ruled out any equipment malfunctioning. How could the heat still be coming out then? He guessed maybe it was just bad wiring (rodents or something). He opened up our air handler and as soon as he checked the wires, the wire responsible for switching the unit from hot to cold fell out of a coupling. It was not as if the wire was straight and simply slid out. It had evidence of being properly twisted in the same pattern as its other wires in the coupling but it had been clearly disconnected from its brothers. Easy A/C had appeared to loosen/disconnect that wire in the air handler (the unit that took the most amount of time) during that first service. The issue was quite easily fixed once the wires were properly twisted back together. The second company informed us that since the unit was still under manufacture warranty, even if the reversing valve was bad, the part should not have cost $1000. We were also told that it was indeed time to replace our air filters and he just did not want to complete that portion of the service we paid.
After receiving this feedback from the second company, I called Easy A/C requesting to speak to a manager/owner. The secretary very rudely told us that our anger was unfounded and that the manager was unreachable. After informing her that we will be informing the BBB, we were told the owner was on vacation and didn’t want to be bothered. With the secretary, we settled on the agreement that we would wait to inform the BBB if we received a call back in two days once the owner was back in the office. It has now been at least two weeks and I've yet to receive a call back from the manager/owner. So as promised, I’m writing a full review of the horrible experience from Easy A/C and will be submitting a report of potential fraud to the BBB.
To Summarize:
• During a “tune-up/inspection,” a cable came loose and caused only heat to come from unit
• New tech was dispatched, I was informed it was a product malfunction and I needed to pay them $1000 to order a new part and fix the unit.
• Another company came out same day and fixed the issue, quickly determining it was a loose wire. This other company mentioned something sounds VERY shady here especially since the unit was still under MFG warranty (Potential Fraud?) and the technical was just out 2 days prior
• Management didn’t care about a customer receiving poor service from their company.
• Person answering the phone said that “due to it raining the tech was unable to fully validate the root cause of the issue,” but even admitted the technician should have identified a loose wire inside the air handler, when it is located inside the house.
• Technician refused to check all air filters to determine if they needed to be replaced

I DO NOT RECOMMEND