Acree Plumbing, Air & Electric

Acree fixed an issue with my AC blowing hot air. The technician was courteous and professional. He ran a thorough diagnostic. There were several issues with appointment scheduling that led to both my original and follow up appointments being pushed back two days. Acree waived my visit fees for the inconvenience, but it would be beneficial to their customers and their technicians if the scheduling process was more transparent and streamlined.

Service was super fast. Elijah, our service tech, was amazing and went out of his way to get us what we needed quickly. The work was clean and professional. The water heater installed is top of the line. We will save the number for future projects. Ty!!!

Thomas did an excellent job. It’s never fun when you have an emergency plumbing issue. He was prompt, knowledgeable and a professional the entire time he was at our house. We will definitely use him again for future plumbing issues and service.

Beware, larger isn't better. Pick a real plumbing company, not an air conditioning company.

I chose Acree because of their size and number of positive reviews. My experience was not positive. Their plumber installed the valves wrong and now it will take $2,000 plus to fix.

We were updating our master bathroom shower when I needed a plumber to replace the Moen faucet cartridges. At most a $300 dollar job.

Their plumber lied to me telling me he was installing $450 shower valves that were only $118 at Lowes.

He took advantage of me by telling me he couldn't just change the Moen valve cartridges because they were too old. Charged me $850 per valve even though the wall was open providing him easy access.

My mistake in accepting because the tile contractor couldn't go further without the valves being changed. I was upcharge by the tile contractor because the plumber installed the valves wrong and had one sticking out more than the other. The contractor had to wait a day to finish the tile work while the plumber came back to fix the valves.

I remarked to the plumber that now the valves seem to be too close to the surface. He told me that the adjustment on the handle would make up for the distance.

After the tile was installed note the picture on how far the handles stick out and one is slanted or not level.

Acree sent out another plumber who was sympathetic but said nothing could be done short of tearing out the tiel and redoing the valves. He did act surprise when I told him how much I was charged for the two valves.

He told me someone from Acree would call.

Another plumber told me it should have been no more than $450 per valve including the hardware?

Several weeks later no call. I called and they sent out yet another plumber. This one agreed that that it was done wrong and tried different Moen trim to see if it would look better. It looked a little better but it was the old style trim that we were trying to upgrade.

He told me a supervisor would have to come out because it was above his pay grade.

Supervisor comes out and agrees that it needed fixed but it would have to be approved by "management". They would call me.

Still no call.

My estimated repairs from the tile contractor is $1,700 for tearing out the wall and redoing the tile if he could find the tile.
The price is high because he could just cut out a section of the penny tile. He would have to do the whole wall all the way around the pillar!..cost of tile est. $550.

Plus the cost of another plumber to reposition the valves correctly.

They replaced my electrical panel and did a great job. Also helped to get us we needed in our budget so we could get our power back on. They worked non stop for 7 hours . Super professional and polite thank you

Jose was very informative and helpful. Fixed my AC and diagnosed all the problems I might have/answered my questions. At first I felt like some AC upgrades was pricey and I'm overpaying a bit. But their manager Chris was quick and responsive to explain what's included and guaranteed with their services. Definitely keeping the subscription.

I am extremely dissatisfied with the way my case was handled. To summarize my first experience (Which ended up being over the course of 4 days), my initial request was for a tune up on a working unit. I was then hustled by a sales person and rushed into getting a new unit so urgently as if my A/C was broken. Two days prior I had a working unit, only to be replaced by a new one that ran for an hour before completely shutting down. This happened TWICE the day it was installed!!

I now have a large debt to repay for the products, and I honestly wish there was a way to get my old unit back and start over with a different company. By this point I have lost 2 days of time I will never get back plus a whole night with no A/C -- in Florida! The second time it shut off I had to wait over 24 hours before some one could come back out, even though on other reviews Acree customer care states that for new units it should have been a priority.

I was supposed to also have a UV light installed but because the wrong size unit was ordered initially they didn't have the right light to fit the second unit. I emailed the company first as a courtesy before posting this review, but 5 days later I still have not received a response. The only thing I have received since was a request from the lender for $2,000.00 for the UV light with a note saying that according to Acree the job is complete. Acree is now asking for payment for parts that have not even been installed yet!

I thought this would be a reputable company since it has been around for so long, but my advice would be to do extensive research before choosing Acree. I cannot say that I would recommend them to anyone.

Although more expensive than I thought it would be, I'm so impressed with Justin's professionalism and friendliness. It was July 3 and everyone I called could not come out until July 5. Acree came out within 45 minutes of my call. Very happy and very impressed.

Today Ernesto and his apprentice, Christopher, worked all day in excruciating heat to install a whole new air conditioning in my home. They were on time, courteous and professional. Ernesto explained the new system and its operation and set up remote controlling from my phone. Their services were much appreciated and tonight we are enjoying a cool house for the first time in days

Hello!
Patrick showed up exactly when he said he would. Patrick also got the job done in a timely fashion and he was very detailed and giving me a quote and all the information that I needed to know so that I could make the best decision for me. Overall I am very happy with the service that I received. and Patrick is a great plumber! Thank you!
Pyandra A