JackRabbit Air Conditioning

Honest, on time, reliable, polite, no up-selling, my dog loved him (has dog bones on truck), wore booties on feet. placed a mat at my doorstep to be extra clean. Tony was great. Nice to deal with a company that cares about the service they provided and the customer, I'm now a customer for life. and BTW cool company name "Jack Rabbit"

If I could rate 10* I would! A couple of months back I was having some issues with one of the AC vents with condensation. I was referred to 1-800Air and I am so glad I was! I'm pretty easy to please as long as the job is done right, but I never needed to worry about that with Raymond, Tony, and Elizabeth on the job! Not only did they work with us since we were hesitant to leave the house during the replacement of the ducts (due to covid), but they provided portable AC units for the bedrooms so we weren't drenched in sweat and miserable while staying in our home for the duration. They ensured everything was clean and looking great during and once finished with the replacement. They also have come back out countless times due to other small things (unrelated to the original job hired for) and have been super friendly, awesomely kind, and I truly will never use another company as long as 1800Air is in business! I'm truly impressed at the level of customer service they provide and how they treat their customers like friends and family. They have gone above and beyond in so many ways and I couldn't be happier. The house has been tremendously cooler since the work was completed and there has even been days where I was freezing and had to adjust the temp higher than normal! They're very knowledgeable, they take the time to explain things without making you feel bad for not knowing what you may be asking, and their technicians are just as great! I highly recommend their company! You won't ever regret it because they make sure the job is done right and that you are comfortable in your home! So happy with this company!

Car had an after hour emergency with our AC. After two failed starts with companies that were unable to make an appointment that we called 1800Air Conditioning. Elizabeth understood the urgency of our need and providing great customer service by working with the tech to get a scene in under 90 minutes.
Our appointment was confirmed with a text that included a photo and a brief bio about Tony the tech for our service call. Tony arrived on time and quickly diagnose the problem with our AC and had it working again in under an hour. He even had a few treats in his pocket for our puppy. We were so happy with the service that we received from Elizabeth, Tony and Raymond (photo/bio text was sent for him as well) Who completed a full system check up on a follow up appointment that we now have a service plan with them. We received outstanding service every step of the way at a very reasonable cost. Thank you 1800Air Conditioning!

Called these guys to do a repair and unfortunately my wife was home and told me they were charging almost 10k for repair. I figured she was home with the kids so the rep saw it as an opportunity to take advantage. Anyways got the unit fixed for around $1500 I hope this isn't normal business practice. I would give 0 stars if it was an option.

Jack Rabbit Air Conditioning offers top notch quality service and repair. Their level of expertise is impressive and their standard of work is unsurpassed. Elizabeth and Tony always deliver excellent service. They take great pride in their work and I am happy to recommend them to anyone in need of a/c or duct work. They are truly amazing!

Had a float switch go bad on my 11-month old Carrier unit, and late afternoon on a Saturday no other AC companies could help me out. Not even the very large, well-known company who installed my unit. I managed to get in touch with JackRabbit and they had someone out to my house in less than two hours. The technician knew exactly what he was doing and got my AC up and running quickly. From now on JackRabbit is my new go-to for any AC needs I have.

From the moment we scheduled the service appointment to after the job was finished, Elizabeth, Tony and the team at 1800 Air were nothing but amazing. They were very communicative, on time, gave us 3 options for our a/c ducts replacement and educated us, which allowed us to make the right choice for our home. Install was prompt and efficient with minimal downtime in our home. I highly recommend using 1800Air for all of your AC needs!

Elizabeth, Raymond and Tony were extremely professional, courteous and reliable. Raymond’s first visit to my home was beyond exceptional. His knowledge on HVAC is very impressive - I’ve never felt so sure on an investment.

1-800 Air completely transformed my AC system in my home - added several vent openings, remove the old, worn out ducts, installed brand new ones and as well changed the vents from round to rectangle. The company offered a phenomenal finance option through Synchrony bank which was a huge plus. In addition, Elizabeth accommodated hotel arrangements as well as a cleaning company after the job was complete.

Overall, I’m extremely happy with the service provided. My AC was always set to 70° and was barely comfortable. Currently, I sleep comfortably at 77° ; I’m saving tons on electricity!

This may end up being a long review because I have an endless amount of good things to say about this company.

My issue began a few months ago when my old A/C started grinding metal on metal when it ran. Upon looking this up I found that it is dangerous and needed to immediately be shut off. This was about 1 A.M. I called around to many 24 hour A/C companies who either told me the next day or just didn’t pick up. I feel extremely lucky to have called 1-800 Air or Jackrabbit as they are now renamed. I spoke to a female receptionist who couldn’t have been more polite and helpful. She told me they could have someone out within about an hour. I waited by the door and saw the truck pull up about 30 minutes in. Not to mention I received in that time two texts; a confirmation of the appointment and a picture of Tony along with a profile type description with all of his info. Due to Covid I feel I should say that throughout everything Tony and anyone else who came to work at my home wore a mask and socially distanced. Okay so Tony arrived and introduced himself, very very polite and friendly, I showed him the unit and he told me it needed a new motor. Up front he told me the cost of the labor the visit and the part, which to me was almost nothing compared to what I assumed the cost would be. It took him maybe 45 minutes to repair the unit although he informed me it wouldn’t last regardless. So I scheduled him to come back out for a consultation the following day. Again he showed up early and I did receive multiple texts beforehand from the company to confirm everything. He quoted everything I won’t go too deep into what needed to be done. Two units and ductwork all got replaced. The price was fair for the size of the job and we financed through a couple banks. We were told the job would take about five days to complete so they put us up in a hotel of our choosing and we returned today to a spotless and cool home. They had a cleaning company come and thoroughly clean everything, not just where they were working. Before they started they had a pest inspection in the attic to make sure nothing would ruin their work. Elizabeth who is the owner or manager was texting with me the entire time over the waiting period before the work and while we were waiting. I felt at no point worried about the work they were doing or about the people who would be in my home while I was absent. Wholeheartedly, I can say that I trust this company with any of my business. If they did other home improvement projects that my own company didn’t do I would use them 100% without a doubt. The level of communication is something I have never experienced from the many companies I’ve had to work with since purchasing any property. I highly recommend 1-800 Air/Jackrabbit and I’d even go so far as to say your search ends at this review. Do not hesitate to call, you have my word you will not be disappointed.

Wow what a fantastic experience with JackRabbit! I cannot recommend them enough for your A/C or duct cleaning needs. The office staff and service techs are so friendly and communicative, and the pricing is transparent and fair. I really wish every company i dealt with was this exceptional.