East Coast Air Conditioning & Refrigeration, Inc.

Mixed review. Service man arrived at 6.30 for a 2:00 appointment. Jonathan was both knowledgeable and personable and fixed the problem immediately. The problem was that when ECA installed my new A/C system, it wasn't wired correctly and consequently the unit didn't heat.

East Coast Air technicians and staff are dependable, professional and easy to work with. When there is a problem with the A/C, I call and get service quickly.

Great quality, very professional,
Their work is perfect.
Installed a new AC and all new duct work.
They did a fantastic job. Highly recommend them..

They were very accommodating. I was at work and they came when I wasn’t home. I was able to turn the A/C on from my phone and they were able to diagnose and fix the problem without me even being there. They even let me Zelle them the money. Will definitely be using them for all my A/C needs.

East Coast A/C is the Best company. They are on-time -
send out professional technicians. Very fair priced.

Several dispatches and the new installation performed by East Coast Air still has issues.

The photos included show the shoddy workmanship on first dispatch. Plywood foundation installed by them went from being a single sheet of ply to 5 or 6 poorly paired pieces of ply. Air leaked out of every 1/4" to 1/2" gap. I later caulked it hoping it would help.

Second dispatch was because the AC stopped working the same evening of the day of the install. That was due to a missing cap on the condensation outlet that caused an issue with pressure and suction. They came, placed the cap and tested levels.

Third was to pick up the pile of concrete left behind from the wrecked out pad originally there. Thinking about it now, the original was probably up to code and was replaced with a pad with a Styrofoam core.

Fourth dispatch (I think) I was reporting water pudding up in the power cab of the air handler. They also applied mastic to riser duct to the ceiling. I talked about the fans blowing hard and maybe that's why I had all the humidity. I was told I could get in there and change the fan speed myself if it continued to be a problem.

5th (Reinstall) humidity was so high and all of this cold air was blowing out the backside of the unit I requested a reinstallation, including replacing the ply wood they oringally installed. This final attempt( the installer showed up two hours past the appointment window) is when they failed to tape the backside once again and only applied a thin layer of mastic on the right side. They also never replaced the insulation in the intake like they said they would and never gave me air filters for the unit they said they would. They banged up the unit some, too. They never applied foil tape to any of the seams at the base of the air handler.

Other photos show mildew now built up, tape and insulation I had placed to seal leaks, insulation around the pipe going in that was left off that I replaced, the missing grommet at the end of the pipe that was burnt off at the install, missing mastic, thin mastic, wet wood, missing clamp off the electrical flex duct.

After experiencing 70% humidity in my house during the weekend, and discovering untaped and gaps within the insulation, I was fed up. I called for a refund on labor. During the last phone conversations they offered me $350 and requested a 7th opportunity to come out to "finally" tape up and apply mastic to the duct located above the air handler which goes to the ceiling. Initially, I agreed, however after hanging up with Scott, the owner, I reflected on our conversation and my experiences, I called back and canceled.

After realizing that 5 or 6 dispatches for a new and simple install, after being talked down to, after being cut off midsentence several times(once I was hung up on by Chris), I was done with them. Scott had started getting snippy and loud on the phone and I told him to take it down a notch, which then I was accused of being too "chill" of a guy and that's just his personality. Then later I was told I had a "type A personality" and that my story didn't match up and I didn't know what I want. Funny how I went from "chill" to "type a".

After reading some of the negative reviews that aligned with my experience(despite several overwhelmingly positive reviews), I decided I couldn't trust these guys back in my house. Which, of course offended him...probably because there are other reviews claiming theft. He likely assumed that's why I didn't want him back.

Every time they came out I was accommodating. Offered water, sandwiches, left them alone most of the install so they could do their job. Offered snacks and juice boxes to the installer's kid when the installer brought his kid for the 2nd attempt of this installation. Yeah, that happened.

I'm a nice guy. Howvever I got tired of being taken advantage of, got tired of taking days off from work for these guys, and got tired of Scott's mouth. Maybe he'll learn how to talk and listen to people after this one.

I was very impressed with the customer service, communication and Tech Support. The tech Johnathan was 2 hours early. Very polite, professional in his demeanor and appreance pluse informative.
Not once did I feel uncomfortable. It is hard to find good quality customer service and people who take pride in their work. Stellar Service!!!

Excellent service. Bought a brand new unit from them and have had their maintenance plan for several years . Always keeping my AC working top notch.

Air duct cleaning and UV light installed. I trust East Coast AC to increase air quality and performance of my AC. Thank you so much for being a first class company to rely on. Thank you also for the teacher discount.

Have used Scott and Chris for many years. My sister Tina Rodriguez and husband Hector referred me to East Coast Air. The company always has provided great service and has polite highly trained employees.