E.C. Waters Air Conditioning & Heat

They did a great job replacing my A/C. How they handled some challenges spoke volumes. 1) Apparently there was a defective controller in the new air handler. They were out the Friday I called to diagnose the problem (and provide a workaround so I had cool air for the weekend). They were back Monday morning sharp with new parts to fix the problem. 2) I was also impressed by how they handled an issue with a second return. Apparently the company I had put it in a few years ago cut corners by not doing it to code. E.C. Waters recognized this, proposed the best solution of the three quotes I go and didn't charge me extra to fix the problem. Sure enough, the first thing the inspector did was look at the second return in detail. The solutions suggested by the other two quotes would not have been adequate. So these folks know their stuff, do quality work and operate with integrity. It's now been a month and everything is working good.

Waters has always been very sensitive to our needs. Their service techs are courteous, efficient, professional, very knowledgeable and affable. The office staff is also very efficient. We had a warranty question and the office staff dug into it and verified our claim.
I recommend Waters to everyone I meet that has an AC issue.

Out of 5, being the best rating, I rate them a 6

EC Waters has cared for my AC system since 2012. Recently when I was on vacation my 18 year old Trane stopped working. My daughter stopped by the house and let me know. I immediately called Crystal at EC waters and she dispatched Justin to see if it really needed to be replaced. It did. They recommended a new Trane, ordered and installed it the day after I returned. Talk about service. Wow! Many thanks to the team. Crystal (phone coordination), Justin (technical support) and the super clean instillation by Don and Dustin. Truly worthy of their 5 star rating. You guys really have helped me keep my cool.

Technicians arrived on time. Thorough in all aspects of the installation of new heating/air conditioner system. Technician did a great job explaining how to use the new system. I highly recommend EC Waters.

Great service, very professional and knowledgeable about their product. Installers were on time and friendly. They never leave a mess, when you call them they get back to you quickly. I love that they offer a precision care plan to keep your A/C unit running smoothly all year round. I recommend this company whenever I hear anyone talking about A/C issues. They are great.

While we had family here, on Friday our air conditioner went out (Murphy's law I guess). We have a warranty with American Home Shield who sent out a tech from Harrell Home Services. The tech didn't show on during the four hour window given to us on Saturday night as expected and then came at the very end of a four hour window on Sunday morning. After looking at the system he explained it was the "coils" and that they would take 2-3 weeks to arrive for replacement and that we had a freon leak, showing my husband some patina on the copper pipes. He then provided another option explaining we could apply the payout from the home warranty on a new system that he could install that day. He gave us a very high quote, which we declined as I wanted to research it further the next day.

Monday, I contacted a friend who recommended EC Waters and I spoke to the owner Clark. A very kind gentleman, Alfredo, was sent out the same day who gave us a quote on a better unit for a couple thousand less, but after looking at the system he thought it best to have a tech come out to be certain we needed coils (which he stated would only take a few days to order and install). Tuesday, Tim came and found that the tech from Harrell purposely disconnected some wires and removed the "capacitor cap" to prevent the system from working, obviously to sell us a new system. Tim also looked at the patina on the pipe where we has a supposed freon and leak and stated that was normal condensation and tested our freon, which was at capacity. Tim had our air back up and running in about 10 minutes and for only a couple hundred dollars. It was such a relief to know honest people and companies still exist and especially nice to have the air back for the rest of our families visit. We will be using this company from now on are more than happy to refer them to all of our family, friends and neighbors.

Excellent service from start to finish. Jason came out and explained process and options, spent a lot of time educating me so I could make the best decision for our rental condo. The price was excellent! The technicians that came to install did a great job, worked very hard, got the job done quicker than they originally quoted.

Technician literally did nothing. Came in looked at a/c unit told us coils were clean ( which we didn't believe since we couldn't remember the last time we had it cleaned) then he checked the a/c unit upstairs that wasn't working and proceeded to tell us our motor and compressor was blown and we needed a new unit. EC Waters promptly sent us estimates for a new unit. Well low and behold a week later another company we hired showed us our coils and blower on the downstairs unit were filthy.. Dust/dirt everywhere. And that upstairs unit is now working. Just needed a new motor. I called EC Waters to complain I pretty much heard crickets over the phone while I complained and then a thanks for telling us. I'm still waiting on my wasted $160 to be returned to me or a call from the owner of the company. So far still hearing CRICKETS......don't use this company

Adding to this review. Since writing my review EC Waters made good on their promise and sent a total refund as well as the owner placing a call to us to apologize. I can say that was good customer service and yes I'm no longer hearing crickets. Happy New Year😊

The EC waters staff was curious and professional. I was provided with multiple options that fit my home needs. The representative discussed in depth the benefits of each option. Installation was a breeze. The team arrived on time, the install workmanship was very good. I was provided a thuruogh operational overview. EC waters staff took care of all the necessary permits, rebate application filing. I couldn't be more please with the whole experience. Thanks EC waters! I highly recommend!

E.C. Waters recently installed a new AC system on my home and they did a fantastic job. From start to finish the employees were friendly and knowledgeable. The work they did on my home was top quality and I would highly recommend them to anybody looking for AC repair or replacement.