E.C. Waters Air Conditioning & Heat

Technicians came out today , they gave me a courtesy call 30 min before they arrived. They informed me of what the process was for the day, answered all of my questions, and upon completion went over the entire unit inside and out and explained to me what things were and how they worked. Technicians we're also polite and made sure to clean up before they left. Entire experience was terrific and I would certainly recommend EC Waters to anyone.

Every part of the process with EC Waters was great. I never waited with questions, the equipment came fast, the install was scheduled quickly, and the installers were only at the house for a day for a complete AC removal and install.

Donald and Chris were exceptional. They were nice, worked fast, they weren't loud (if that matters to you), they indulged the kids when they grabbed tools. They also had answers for other questions I had relating to duct work. Just great guys all around. Highly recommend.

What an amazing company, Clark and Steve always run this company with integrity. The team at EC Waters truly cares, the office staff is attentive and thoughtful. The girl who answered the phone had the cutest name but even sweeter attitude. Jam helped me schedule an appointment and fit me in, even though they were completely booked for 4 days out. My mother’s AC had gone out and being a maintenance customer they always find a way to take care of us. Then the technician called us when they were (30) thirty minutes out(just as promised), which was perfect as I had to meet them at my mom’s house since she is elderly.

Then the tech explained everything in detail and ordered the part right there. Ms. Debby called me about 10 minutes later to give me a price and get my part covered under warranty. The price of the labor was fair and although the part was not available for 5 days, Jam kept calling and updating me to ensure that I had a follow up. She even helped escalate the process for us. Finally the tech came back out and he installed the part, he checked everything for us and made sure the ac was cooling. What impressed me was after, Jam called me a few days later to check in on me and to make sure we were all set.

In the 12 years my family has had the pleasure to have EC Waters help us, they have maintained our system with care and honesty. We have met all the techs Russ, Tim, Donald, Dustin and Christopher what an amazing crew! When we need our next AC installed, we know who to call.

I have used EC Waters for at least 25 years. They have maintained HVAC systems at my home and at a former home that I turned into a rental. I have used them to install new systems and to do routine preventative maintenance and to service the units during periodic malfunctions. They are always timely and professional. They locate problems and keep the systems operational. I am just now getting ready to replace my 12 year-old system. I got three quotes and once again EC Waters was the most responsive and provided the most comfort for a final decision to proceed once again with them.

We called for service a few days ago. They came out today unprepared. When asked when they would return, not until Monday? You might be asking, well they may need parts. No, they didn’t even look at the A/C unit. Walked in, yep it is warm, it isn’t working and might be the coils. We’ll be back Monday!!! You don’t even know what is wrong. So what about coming back later today?!? Didn’t even hear back….

Do not recommend!!! We are also in their maintenance plan.

**Add based on owner response. The technician was to visit the owners office because they too were having issues. No one reached out. Beyond that, service was on Wednesday and was told you’d be back out on Friday. I would understand same day but not 2 days later with no A/C working under a service plan. We should be priority and we were not as it was days prior that service was called. **Note for other customers, the response acts like they have never been to the location thought it was on a service agreement for at least 2 years. So location of the unit was NOT a surprise. Thank you but my review stands.

They installed/replaced existing a/c-heating system. The system is economically priced. All my questions about the new system were answered. Installation was easily scheduled. Installation went smooth and done in a timely manor. They were recommended to me by a friend. I would highly recommend also.

Donnie Cox was very professional and extremely knowledgeable. He helped me with all of my issues in a timely manner. Best employee here he deserves a raise for the hard work and great customer service he puts into this business.

The guys were very professional and did a great job installing my new A\C. I would highly recommend this company

Our system was dying in August 2022, was referred to EC Waters by a friend and I am so glad we were. Jason came out the next day and sat down and talked us through everything. We had a new unit within a week. Install completed in about 5 hours. Installation Crew was wonderful, laid down tarps not to mess up the floor and cleaned up after themselves. I would HIGHLY recommend EC Waters to anyone and in fact plan to use them to install a split unit in my shed/office soon. Thanks guys!

Donald Cox was wonderful to work with. Explained everything that was done and explained what I needed to do to keep it going. He was a joy to work with. Kept my house clean. I will use them always for any ac or heating issues that may occur.