Wards Air Conditioning

I've used Ward's for a very long time and wouldn't consider any other company for service of my 4 A/C units. Ask for Bob, he's the best!

The technician arrived on time, explained what services he would be doing for the bi annual check on our air conditioning system and asked if we were having any problems or had any questions. He was professional as well as friendly leaving us confident in our selection of Wards for our air conditioning needs.

Always friendly and professional service....fast and efficient.

I received the email requesting feedback while on the phone asking to speak to the service manager. I was so irritated that I thought it best not to post a review until I talked to "Carl". The appointment was for a check - A/C was working fine.

My issue was that I had scheduled the appointment two weeks ago and was willing to wait so other emergencies could be handled. The day of the appointment arrived and I expected the technician between 1 and 3 PM. I had not heard anything from Wards, so at 2:30 PM, I called to inquire if I had the correct date/time for the appointment. I was told that the technician's appointment ran "a little long" so he was just finishing lunch. I asked why no one had contact me and was told - 'we don't do that'. Okay, so at 4:15 PM the technician finally showed up. He was very pleasant and told me the service manager's name - thus the phone call mentioned above about the lack of communication and lateness of the technician.
The technician told me at the end of the visit that everything checked out and I didn't need any service to the unit. I was overjoyed! Not a big bill, just the usual $87.00 maintenance visit.
A/C worked great last night. I went out at 9:30 AM this morning and set the thermostat at 78 degrees. Got home about 3 PM and the temperature was 84 degrees. Chalked it up to me not setting it correctly. An hour later I was still hot and checked the thermostat. It was now 85 degrees! I checked the breaker box and all of the breakers were set. I reset the one for the A/C just to make sure. Nothing. The a/c unit shut off and the temperature was still 85 degrees. I tried turning it off and back on - but nothing. Fan only runs if I put the switch to on! It's getting hotter!
Called the after hours line at 6 PM - it's now 6:15 PM and no call back.
Good thing my check has not cleared the bank yet! I'll let you know if this gets resolved.

UPDATE: Well the good news of yesterday turned out to be a $650 bill today. How can everything be good on Wednesday and then the fan motor and compressor (I think) go bad overnight? I will talk to the service manager and see if there's any recourse. Just glad I didn't go on a shopping spree today with the money I had set aside in case there were problems!

I received a call from the service department telling me the technician was on the way. When Jeffrey arrived, he had on his mask and was extremely courteous and friendly. He took time to answer my questions and he cleaned up behind himself. He was very knowledgeable.

Very professional very honest. So relieved after the tech came because I felt that he was extremely knowledgeable and not looking to try to charge me for unnecessary things. Will always call them from now on

We love all of the guys that come and take care of our air conditioners! I don't do well in heat, so I value these guys more than you know! Always polite!

Melissa and all the ladies are awesome the technicians Cody Matt Jeff and James all are great they are knowledgeable and professional I have been with them for 20 years and they are taking good Care of me Anytime I needed help they were here to help me

Ward’s installed 3 units 13 years ago in my new home.... They’re the only company that I call to do my service ones a year! I’ve been very pleased! I always call & ask for Bobby! He does a great job!

Wow. What a way to treat your customers. Need to replace my a.c. due to consistent problems. Two friends recommended Wards because they have had good service with them. Guess I should have read your reviews before I called. Your rep failed to show up for a follow-up appointment to measure the ductwork. Nor did he bother to call and reschedule. Found out he did not go into work due to "personal problems". Well, okay, you can sure do without my business. Will gladly go elsewhere.