Graham Heating & Air Conditioning

I had an emergency call today on a Saturday and Angel responded and even showed up two hours early which was nice since it was hot. Angel explained what happened and fixed and related it would need a part for my best interest. I hope when they come out to replace the part that Angel is dispatched as he seems very trustworthy which is hard to fine these days. If he is any reflection of their company they are outstanding. I am even thinking of setting up a PM schedule with them.

Job well done, I have a new Goodman Unit and love this unit. Thanks to Smith's a great company with good customer service from Marianne who answers the phone with a "smile in her voice, Tony who showed up at my door the same day and was very good at helping me with a new unit, fast response on installing the unit by Dave and Felix great job guys! Wow what a great staff Smith's! I will be glad to refer Smith to my friends and family! Yes Smith's you placed a "smile" on my face for great customer service and the "family comfort feeling"! Thank you so much! Linda

--------Avoid this company at all costs! ------
I have called Smith's air conditioning service to service my A/C because ice was building up at the outside unit. Technician(Tony) came out and told me that my unit needs Freon and eventually the unit needs to be replaced because the inside unit is old leaking Freon. I told him that may be adding some more Freon will get me going for another month or so and I will then replace the unit. I just don't have the money now. I was charged $89.00 for the the service call and $101.00 for one pound of Freon. The tech was in an and out within 1/2 hour. Next day I called his office back and told the lady(Mary Ann) that my unit is cooling better than before but i think it may need more Freon. She told me that she would talk to the technician and get back to me. She did call me back with one hour and told me that the technician told her that he will not be able to do anything more because the unit needs replacement. I told her that if he can come back and just check it out one more time, may be he did not put enough Freon or may be he put too much in there but the technician(Tony) refused to come back and look at it. So, I told her ok and hang up the phone. I have called one of my friend to come and check it out. My friend came by next day and after checking he found out that Tony did indeed put too much Freon in the unit. After taking out some Freon the unit started working fine again. I did call back and talked to Mary Ann and told her about it. She did offer me a refund but I refused. I told her that I am not calling to get a refund. I was calling to complain about their lousy service. I don't think I will call this company again and I will discourage any of my friends or family to stay away from this company.

Miquel solved immediately our problems with AC. Very professional, very friendly!! Amazing customer service.
I can not be happier.
Thank you for the great work. You guys are the best!!!!!

very quick service-Tony arrived earlier than expected-the office did call first to see if he could come earlier- he was very efficient, friendly and polite. He sorted out the issue, he had a part with him to replace the broken part on our compressor. -excellent service

Our air conditioning unit is literally on its last legs and we called a few places. Smith’s was the FIRST to respond. Jesus came out and fixed our outdated unit. We were advised we will need a new one very soon but he did not pressure sell us. When the time comes it will be with Smiths. Fast, reliable service indeed! No pressure sales.

Update on 2/12/2019. We had a musty smell coming from our AC, Tony quickly identified the problem and got everything back to normal. Tony is our AC technician. He is a friendly knowledgeable guy. He works fast and does the job right. I highly recommend Smith's Air Conditioning.

A good friend of mine recommended Smith's to me and I've been using them now for many years. They have been quick to respond when my system has had problems during weekends or holidays. Their techs are always polite and professional. I would highly recommend them to anyone needing HVAC services.

We are happy customers with Smith's Air for 14 years. We always receive prompt and curteous service, repairs and replacements/purchases at a great price. 5 Stars to Service Tech Tony who is always friendly, on time, and very efficient!

I am very impressed with your services.I come to Orlando from Baltimore for the winter and stay at my brother-in-law's home (who lives in West Virginia). Last year I had some problems with the heating and air conditioner. You sent me Tony who fixed the stuff.I called again this year (December 2015) for extra services, cleaning, etc. Tony, your technician was very prompt, a gentleman, a man who knew his stuff and gave precise answers.Very pleased with your services. Thank you.