Graham Heating & Air Conditioning

I have been using Smith's Air Conditioning for over a year now and have been highly pleased with their service and the technicians that have come to the house. I am a Gold Club Member and think this is a really good deal. They replaced the duct work underneath my house (which isn't the easiest thing to get under) and did a great job. They are quick to come and courteous. I am very pleased.

I had a new AC system installed last month in December. Jesus was the one that did the estimate. He was very professional. He came back to install it with his partner Dave and they both did a great job! They explained everything. Since the installation, the office contacted me to make sure everything is working well. My neighbor was the on that recommended this company and I would also recommend it to anyone i know.

Our experience today was another example of the great service we have had over our several years dealing with Smith's. Early this AM we noticed that the air was not working and called them for help. A service man was dispatched and arrived in about an hour, found and fixed the problem quickly. He was very courteous and pleasant.

You can depend on Smith's for your Air Conditioning Service too.

I will NEVER trust Smith Air again and here's why: They charged me $553 for under 30 minutes work claiming they needed to replace a dual capacitor still under warranty ($20 part online) and a start and relay kit ($35 part online). After writing them a check and getting their new maintenance contract sales pitch, I had doubts and called another company that said they'd come out and install both parts for me for $100 total. I told the owner Toby and he agreed I was overcharged and said he'd reduce the invoice to the $353 start kit & relay charge as the other charges should not have been on the invoice.

When I had the second company come out to do my maintenance inspection the next day, the tech (20+ yrs in the business) pointed out that my AC doesn't even require or need a start & relay kit and removed it to prove it. He tested voltage and AC still works great after he took the part off. Honest mistake? I don't think so. I had asked the Smith Air tech (Felix) for the old start kit part the prior day and he gave me one that was made for a 3.5-5 ton unit (turns out mine is a 2 ton) and the so-called "old" part looked brand new, no rust like the capacitor and other parts on my unit. I called the owner of Smith Air a second time and he admitted the start kit should never have been installed and my unit likely never had one to begin with (easily confirmed as I have two identical AC units for my home and the second unit doesn't have a start kit). To his credit, the owner agreed to refund all of my money after I confronted him the second time with this additional evidence.

However, I still no longer trust Smith Air as:
1) I pointed out on the first call the old part Felix gave me did not even appear to be for my size AC. The owner inspected the invoice on the phone, but he still insisted on charging me $353 for it anyway, the largest of the charges!
2) When I questioned Felix originally about the high price, he said its out of his hands, he gets all his pricing from the home office. So what incentive does the employee have to over-bill customers and go as far as to give them fake parts that they claimed to have replaced if not from some kind of serious pressure/incentive from management? Even if you give the owner the benefit of the doubt, the fact he insisted their charge of $353 for a $35 start kit part and under 30 minutes work was their NORMAL PRICE, says it all. This despite the start kit having all of two wires to hook up (10 minutes...30 minutes for the entire job with capacitor change). This is evidence enough to me of how they will charge you given the chance. I would give them one star but the owner at least sent me my money back after I caught them a second time, so two stars I feel is generous.

Miguel and Jesus
Our central air unit needed attention, Miguel and Jesus came out to fix the problems in a professional and timely manner. Their knowledge of the unit and the attachments that come with it is to the highest standard. I wouldn't trust anyone else to do the job. Thank you again for being patient and explaining everything. They by far exceeded my expectations of getting the unit up and running again.
The Lady I spoke to at the office was also very professional and friendly.
All in all I highly recommend them for any of your aircondition needs, whether it's a new unit or a pre installed one.

Just had them install a new package unit and replace the flex duct to my mobile home. They arrived on time and didn’t waste anytime removing the old unit and ducking. They worked through the whole day without even taking a break. I’m very happy with the service I received and will recommend Smith’s air conditioning to friends and family.

Called to have my AC looked at 1230pm. Tony our technician came and within an hour was able to fix the issue. He was extremely polite and knowledgeable. After he resolved the issue, he cleaned up and left my home as it was before he got there. I paid for the service at 1:27pm. So from the time of my initial call to having the problem resolved, was less than an hour.

Our AC went out, I called one company and said they would not be able to come out for a few days. We called Smith's and Felix was knocking at our door at 3:00 pm the same day! Felix examined and explained every detail about my ac unit and why it would not function. Felix answered each and every one of my questions to my satisfaction. It was certainly time for a new unit and Felix made his recommendation on a new AC unit and explained all the reasons why the new AC unit would more than meet our needs, as well as more efficient and save on energy cost down the road, up to 30% ! The price of the new unit was well below competitors and they offered maintenance warranty/contracts that were very reasonable and we took full advantage of getting one. In two days they arrived and removed our old unit and installed our new unit, all in one day. I would strongly recommend Smith's when the time comes, you will be quite pleased with them mostly because if I could put their Mission Statement in two words "they care" about about their customers !!! Mr. B

Tony did an excellent job. I needed my system to be looked at and have a clogged drain unclogged. 30 minutes after I called Tony was already at my house ready to work. He quickly fixed the problem and went over things I can do to prevent it from happening again. I would HIGHLY recommend this company!

I called Smith's to schedule a/c maintence. The person taking the call was very courteous and helpful, and scheduled my appointment to best meet my availability. Jesus was our technician, called before arriving (on time), very professional and friendly. He wore booties when coming into the house, answered all our questions and did an outstanding job with all the a/c checks, explaining as he went along if my son (the homeowner) was observing or had questions. The price was as quoted over the phone - no funny business needing this or that. The a/c hadnt been checked in four years, so I took great comfort in knowing it had a thorough once over. I have dealt with several a/c companies in the past and had not been satisfied. EXCELLENT, TWO THUMBS up for Smith's!!!!