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Graham Heating & Air Conditioning Reviews - 92

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Walter Wobig

During the recent cold front our old furnace stopped working. Smith’s AC responded right away and the technician inspected the old unit, explained what was wrong and then reviewed all of the options.

With the information, we purchased a new unit because of the age of the older unit and the issues we could face later on if we made the necessary repairs to the old unit.

Within the next morning Smith’s A.C. technicians removed the old unit and replaced it with a new unit. I am so glad that we did not make repairs to the old AC unit as it was revealed that the AC coils in the condenser where rusting away and would have started leaking later on. Which would have resulted in an additional costly repair to an old unit.

The installation team was very professional, pleasant and did everything that was requested. I would recommend Smith’s A.C. Inc. to anyone who needs AC service.

C “Sublime” C

Jesus came by and blessed my AC with life again after we were down for 2 days in the summer heat. Very friendly and professional. The price was competitive and reasonable no shady practice of just wanting to replace the entire unit just because it is 10 years old. I am a previous customer and plan on stay as long as they continue the great work!

Dr. Lutheria Peters

My unit stopped working after their "courtesy" check, five cans of food and a 450 dollar battery and install---BEWARE!!! What a scam!!!

Trish Hernandez

Smith’s is AMAZING!!! They made a terrible situation “pleasant”. From scheduling an appointment to the follow up after install; everyone was awesome. Our tech, Jesus, was wonderful. He was punctual, meticulous, super kind, and his workmanship was exemplary. The prices were incredibly reasonable and the wait time to get our unit wasn’t too long. In fact, they even patched up our old one while we waited for our new one to come in. This is the air conditioning company you want! So grateful to them!

Jennifer Valerio

This was my first time using this company. My A/C shut off at 8pm on a Saturday night, due to a clogged drain line. Miguel was out within two hours and had it unclogged and A/C up and running. He was courteous, professional, and kept me updated with his ETA. He charged a reasonable price, and made everything as smooth as possible. Thanks Miguel! Because of my great experience with Miguel, I will definitely be using this company for any future issues. 5 stars for sure!!

Brian Schimmelpfennig

Exceptional service and value. We contacted Smith's originally via their website (found them by their #1 Google ranking). We received a call within the hour from a very pleasant lady who scheduled a service call for the following day within a two-hour window. She clearly explained how charges were figured. The serviceman arrived the following day 20 minutes into the start of the window in which he was scheduled. Very polite, professional, and appropriately dressed. He quickly (and accurately) diagnosed the problem. We were expecting to be needing a new compressor, but he told us we just needed a motor and that he could check the freon level after the new motor was installed. The motor had to be ordered, so a second technician came out (again during the two hour window in which he was scheduled) and installed the motor. No new freon needed. Now we're cool and not out nearly as much $$$ as we expected to be. What really impressed us was the honesty and politeness of everyone we dealt with and how positively they spoke about their company. This was the kind of class act that we try to put forth in our business and which one, unfortunately, doesn't see frequently any more. We have Smith's number for the next time we need them.

P.S. Don't miss the $50 coupon on their website. It really works!

Umesh Rana

I have had the pleasure of dealing with Smith's twice in the last six months.
I do not live in Florida and dealt with them by phone and email.
Both of the air conditioning and heating units were replaced about six months apart.
They dealt with my requests very promptly and sent on estimates which I approved.
They coordinated with my management company and installed both units as scheduled.
I would have no hesitation on recommending them to anyone.
Their staff are friendly and courteous and highly professional.
Thank you Smith's.

Todd Ciccarelli

I started having trouble with my AC a few weeks ago. It wasn't cooling as well as it should. Initial fix provided relief for a some time, but not much later the AC was demonstrating the same problem. All signs indicated a refrigerant leak. Where exactly wasn't confirmed, but probably for good reason as I was told that repairs for something like that could go as high as $3000. Why not just get a new unit? Especially considering the age of mine (12 years).

I don't think I could of been more pleased with the whole process. The installation was supposed to take a whole day, but they were done well before COB. Jesus and Miguel, including the office staff, were very polite, courteous and professional. They respected the property and followed CDC guidelines amid the pandemic.

I recommend this company.

Pam Mulligan

I had a new a/c unit installed last week. Jesus and Miguel were AWESOME! I had new duct work and all the bells and whistles. Love the service they provided. I loved the personal service from Toby (Owner) and Erica in the office. Just a wonderful experience. May this unit last my lifetime!

Polly Joy

I called the company that installed my ac a few years ago to have it repaired, I was told it would I have to wait 6 days. I told them I would call someone else and was hung up on. I called Smith's air conditioning and Jesus came to my home 3 hours later to fix the ac. He is awesome!! He explained everything and he told about a coupon to save me some money. If I need anymore repairs I will call Smith's air conditioning. Great company and awesome employees

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