A-1 Plumbing, Heating, Air Conditioning & Refrigeration Jacksonville

DO NOT CALL THESE PEOPLE! They charged our company credit card $6,000 without our approval. We simply gave them our credit card # to have on file. We gave them 2 work orders for a Belk store and they never gave us an invoice or any details of the work performed. They were approved to spend $1,400 and charged us almost $6k. Stay far away from this company - especially their office dispatcher Sandy.

I called to get a price quote and possibly use their service. The lady on the phone answered is very rude and nasty!! I was telling her my problem and she asked, " when did this start happening. The truth?"
What would be the point of me lying about when the issue started. Why would that be a question to ask a potential customer. O was offended and disgusted with the lack of customer service. I will never use this company!

I had a great experience working with Lorenzo! Would highly recommend asking for him specifically to help with any of your needs. Very trustworthy guy!

I called a woman there named Sandy who took my details (including my credit card number, which I was very uncomfortable giving out) and said she would call me back with a time when a plumber would come out to fix my emergency problem. Well, 40 minutes went by and she never called me back, so I called a different plumber and made an appointment, so I called her back to let her know, and she said "oh, a plumber is coming out there now". What? Then why didn't she call me back and tell me?! I canceled the appointment and I told her to not put any charges on my credit card, and she hung up on me. Very lazy, rude, scammy, and unprofessional business.

Do not use these company. They are thieves, they told me that coming to quote was $99 and they billed me $299 without telling me anything. In the call I authorized the charge of $99 and they charged me $299 without telling me anything. Then his quote was a technician on the phone who told me a ridiculous number for the job. They are thiefs.

Just called this company looking for a plumbing proposal for a new ground up building. The lady that took my call was very rude. do not call this company.

I talked with SUMMER this morning to schedule a maintenance visit. She was VERY polite and knowledgeable. She quickly took all my information and explained how the appointment would be handled. SUMMER spoke very clearly and professionally with a positive attitude. What a refreshing experience!!!

They did good work for a neighbor. High prices. I drove down 11hours. Scheduled the work to be done, not diagnosed, they didn't come prepared even though I'd given the necessary information. Had to use another company. Saved myself a third of the price: $700.

I called to get an estimate for some work needed done (closet flange replacement, and some stem valves) the original call was pleasant and the delightful woman said we offer free estimates...as well as their website. We set up the appointment and everything was fine. The appointment time finally comes. The gentleman was very nice and professional and said “this is what I would recommend, and this is how much it will cost” he left that quote on the back of some torn cardboard paper and left. No problems right? Well about 5 minuets later the gentleman is back at my door, saying well I need to collect something for today’s visit, and confused I was wondering what he was taking about. He said it was for the service call and that the $75 would be applied to the visit following when they came out to do the work. So essentially, a $75 payment now and the rest of the payment when the work was completed. He basically took my credit card info and handed me a tablet to sign. After getting spun in circles for about another 5 minuets...he said something that somewhat kind of made sense and I ended up initialing the tablet to be done with it.
Fast forward 3 months. I never called to get the work done because of the past experience and A-1 is calling to collect $75 dollars. They claim it was for the service fee 3 months prior. Obviously shocked because of the whole “we offer free estimates” thing...I tell the lady...”look, I called for an estimate. Why are you asking for more money?” She said “we have it marked as a service, and we have a recording of how you requested it and you didn’t say estimate” okay, so requesting a quote is different that an estimate apparently. Since she claimed they had a recording of me saying this I simply asked to hear it myself since she was so adamant about the request not being made the correct way. She refused and just sent me an email of a screenshot of the initialed tablet page from 3 months prior. She said we have your initials on this paper saying you would pay us. Annoyed I just paid the money to be rid of the situation and the company.

So to recap, I paid $75 for a free estimate...the guy came recommended work that he said he couldn’t do that day even if he wanted to, got told to sign a tablet under questionable circumstances, and then got calls from them 3 months later for payment after receiving no correspondence prior at all. Sure, part of it was stupidity on my part...most was sketchy business practice. 0/10 would recommend. 2 stars for the original customer service when setting up the appointment.

First off, the ladies in the office, Marlena and Amber are amazing. Very polite, very helpful. They answer any questions you may have and just all around friendly. When the guys came out to fix our slab leak, both of them were super nice very professional yet they made you feel like you are friends. And they did a fantastic job.