Air Flow Designs Heating & Air Conditioning of Jacksonville

So disappointed- I have been working with this company for over five years-trusting them and never questioning them on price. They have serviced my home and my family’s home for years. Diagnosis was a blower motor $1350 - called a few places and found out they would do the same repairs for $850- spoke with Sam the service manager and as he put it, we are in business to make money- I agreed but said there is a limit on the gouging- I will no longer use this company moving forward- what a breech of trust- I have requested they come and remove the part and reimburse me in full. Still waiting on Sam - he doesn’t reply to his emails or voicemails - sounds like he can’t handle the position. I’m getting the impression that everyone is commissioned at this place. At this point I’ll take my loss and never use them again-recommendation: get an estimate first- and compare prices

These guys have questionable business practices. Don’t fall for their “hard start” upgrade scam. They show bogus readings and claim it will reduce compressor life. Well, show me the motor specs. Also, don’t show me VAC on your clamp meter and claim it is current. Finally, it’s a “soft start” circuit, not at “hard start” circuit used for motors. I guarantee this motor already has a flyback diode or some sort of snubber circuit handle start transients. Don’t try to BS an engineer. Shame on you trying to take money out of the pockets of people in this day.

Our service technician Jeff Polansk was great. He arrived at our home on time, called us to let us know he was on the way and promptly diagnosed our issue as a bad blower motor. He checked our service warranty status and advised us we were within our 10yrs, made the appropriate repairs and was done relatively quickly. Jeff took the time to talk to us about the issue and that helped us understand everything. We had a really positive experience. Thank you Airflow for having employees like Jeff .

S. Barker
St. Augustine

Charged me $445 for a 15 dollar capacitor in a virtually new A/C unit they installed. Asked for a itemized bill and. they refused. Asked for a supervisor and no one returned call. Unit is just over 2 years old and now compressor went bad. Used a new company. Said it was poorly installed and a rush job. Now I'm out another $1800 for a New Home build just over 2 year old A/C.
If I could I'd rate them a zero.

Air Flow Designs Heating & Air Conditioning of Jacksonville has been our family's air conditioning maintenance company since the mid 80's. My parents used them and now I do. The entire company is committed to consummate professionalism. Their technicians are second to none. Jeff P. is one of them. He came by today to replace my UV kit. From the moment he walked up to my home, he was friendly and professional. We are very diligent in the care of our home's A/C and Jeff was very understanding of my questions regarding what he was doing how he was going to fix our issue. His high degree of skill and flair was very apparent. He was honest and forthcoming. He even took the time to answer other questions I had regarding the care of our system. I really felt like he was genuinely interested in helping keep our system in tip-top shape. Jeff is a true testament to what a top notch company Air Flow is and that they only hire the best of the best. Thanks Jeff!

I've worked with Air Flow a couple of times at our new home. I've had the same technician Jeff P. and he has been a great guy to work with. Very personable, professional, and patiently listens to our concerns to help us find the right solution. Because of how well things have gone with Jeff we intend on staying with Air Flow after the warranty period ends.

Jason and Alexander responded separately to my call. Jason did the analysis of the problem and ordered the part that needed to be replaced. Alexander came with the new compressor and related items to do the job. He did the entire installation of the compressor, refrigerant charge, filters, etc., tested the system and put in back in service more quickly than expected.
Both technicians did excellent work in a cordial, informative manner.

I had a service call today for some issues with my residential heating & air conditioning system. Technicians Jeremy and Richard did the work after I described to them what the problems I'd been having were. I was really impressed with how they listened, the work they did and the explanation of the service they provided when they were done. Both were polite and professional and, in my opinion, did a great job. They represented themselves and Air Flow well. I can't comment on pricing because the job was covered under warranty, but if I ever need similar service in the future I will definitely be calling Air Flow.

Air Flow Designs is the epitome of utilizing the cheapest products, installation techniques, and back it up with rude staff, and horrible service. Let me preface with saying, we did not select Air Flow Designs, they were contracted by our new home builder, which should tell you why we are having the issues, builders are using the cheapest vendor they can find. We have a 16 month old complete unit from Air Flow Designs that has now failed completely, twice, leaving our home between 90-95degrees and unlivable for days as they work to get a technician out to service. When onsite, we found that the reason for the first failure was a poor installation, and not sealing the air handler, which allowed condensation to drip into the unit, and damage a chip board. After replacing the chip board, they still failed to seal the unit to prevent the same thing from happening again, and a week later, our system has failed again. Not even calling them back, I'll pay another company to come in and fix their work, before I entertain the idea of an Air Flow Designs employee in my home ever again! Their is a reason you only see Air Flow Designs in new construction, they are providing the cheapest tricks on the block!

This company pulled a fast one on me and is sketchy, beware... First tech came out and told me the expansion valve needed to be replaced. Another tech came to fix it and immediately tells me he has to come back with another part that will only take 15 minutes to install. Turns out, that part was the ac compressor and i get billed for $1500!!!!! The part was under warranty but a 6 hour job costing $1500?? Ridiculous. Not to mention, the schedulers failed to provide the quote to me ahead of time. Considering the tech told me it would be a quick job I assumed it wouldn't be too costly, but clearly I was wrong. The service manager said 'sorry' and offered nothing in return for hitting me with this huge bill. If I had known the cost ahead of time, I would have gotten quotes from other companies! Keep in mind, this is the same company who installed the unit 3 years ago and did not back up their work one bit. Carrier fronted the money for the parts and I had to front 100% of the labor to replace the parts. Airflow designs gets paid $1500, win win for them!!! Will be sure to never use them again nor recommend their service.

I edited my response to reply to below feedback from the owner:
1. I never complained about how many days it took for the service to be completed. The system was not run at all from 1/8 to 1/14 so there is no way we did more damage. Of course, had that been communicated you would be well aware that the compressor did not fail during that time. Keep in mind, the ac compressor runs both heat and ac so if the AC compressor was bad, the heat would not work (your service manager agreed to this over the phone). However, prior to 1/8, the heat was working just fine however the ac was not. The service manager was surprised to hear me say this and had no remark to this.

2. I understand Carrier does not cover labor, but you as the seller and original installer should have some liability in the game when it comes to a new unit installed on a brand new home. But you do not so you take advantage of repairs when you can, just like this (i.e. I pay $1500, carrier covers parts, you get paid). Again, I would have liked to have another company quote the work if I had known it would be $1500 which is obviously not a big deal for the big fish out in the world like yourself. You can call me if you would like to change my mind, you have my number.

3. Based off other reviewers and 3.9 rating I wouldn’t say you are known for exceptional service, clearly things have changed during the latter 62 years.