Thigpen Heating and Cooling, Inc

We had such a great experience replacing our HVAC system with Thigpen. We shopped this replacement around with 4 other companies but what Thigpen offered was not just a replacement but a solution to an issue we had getting air to the handler. Our sales rep was amazing and knowledgeable and the install guys were just as great. We also had the ducts cleaned and sanitized and that group of guys were super too. We definitely recommend Thigpen.

Our A/C broke down June 2022, the worst month.

First, we call the company we bought our unit from, which ended being a complete fiasco. We then called Thigpen A/C and they promptly sent a technician. Paul was very thorough and professional; he confirmed that the unit needed to be replaced.

We received a call from Mike, Sales Manager who came over the same day to discuss our options, repairing vs replacing the unit. We opted to replace the unit.

The next morning the installers were here, Theo and Dilshod were very knowledgeable and professional; they kept us up to date through the install. During the install Robert, Company Engineer stopped by to verify that the options I wanted could be done. Later on, Mike came over to verify the install and that we were satisfied.

Overall, the prices and warranty were better than the competition. The service and professionalism were beyond our expectations.

Now, I understand why Thigpen A/C is the best A/C Company in Jacksonville. Definitively, we highly recommend them.

I have used Thigpen for years. They corrected a problem that my first installer had made, easand then went to install a new unit when it was time. I recently had ductless units installed in 2 areas and we couldn't be happier with the products, installation and staff.

Just got our first electric bill after the Daikin installation and we were pleasantly surprised! Wayne, Tyler and Jack have saved us from high usage and managed to keep us cool. They are awesome!

Paul Ruckman came yesterday at 5 pm to repair our AC and did not leave last night until 9 pm! He was committed to finding the problem and making sure we had air before he left. I cannot say enough about his professionalism and customer service. He gets 5 Stars in my book! Thank you for a great night's sleep. I will never go anywhere else.

Paul Ruckman is definitely a 5 star employee. He is very knowledgeable, detailed, professional, polite and an asset to Thigpen. He found and fixed a a/c problem caused by another company plus some other issues. I felt worry free when he left. I highly recommend Thigpen Heating and Cooling.

If you are looking for the an honest and efficient company, then look no further than Thigpen Heating and Cooling! I have used their services for the past 15 years and have never been dissapointed. The owners of this company have created a culture for their employees that is truly shown through their work! I recommend you give them an opportunity the next time you have any HVAC needs!! Thank you Thigpen Heating and Cooling for the great work you do!!

Very fast to unload and accommodating. There is one thing I must mention. Whe coming here go on Power rd to Victor then Dawn and got west on dawn turn Left into the drive to go behind the building to the docks. If you come from the other way (power rd to Dawn) when you reach the warehouse you'll have to turn right to turn into the driveway and there is a telephone pole and an open ditch and you will not make that turn. Your trailer tires will get stuck in that ditch. Other than that the get 5 ☆☆☆☆☆for their service.

Our service rep Paul Ruckman was on time and quickly resolved the issue with our AC not cooling. He also provided details regarding annual service that saved me $$$! I'm very happy with Thigpen maintenance service and Paul's work! Paul was very professional, cleaned up after and made sure there were no other issues.

Thigpen did an amazing job for us. Wayne is an exceptional professional and helped us resolve the issue we were having. He took the time to sit down with us and discuss our options. The crew that came out to perform the work did an outstanding job from start to finish. Tyler, Jack, and Mark worked non-stop and were very professional and courteous young men. We've been with Thigpen for several years and highly recommend their services. Thanks to everyone at Thigpen for honest and quality service.

Amazing service! Paul came out after hours and got us up and running to save us from a night of sweating and not sleeping. Ernie came out a couple days later and finished it all up. It was a good price, especially considering what they did in the time that it took to do it! Call them up, you will not be sorry! I know Thigpen will be the first place we call in the future.