Air Flow Designs Heating & Air Conditioning of Jacksonville

Our technician & salesman, Jeff Polansky does outstanding work. He is trustworthy, dependable & professional. We are very pleased as well as with the installation team. We recently needed a new unit at our second home. The installation team was on-time, reliable, professional and very courteous!

Spent over $3000.00 between replacing the coils, freon and service and the same problems continued to occur. Another company sent a pro out and he found the issue promptly. I would not recommend.

Today we had our annual maintenance inspection and service for the A/C. Our technician was Yatchen - who called before he came to let us know he was on his way. He was thorough and informative. We decided to get the annual maintenance plan with 2 cleanings a year.

We've used Air Flow before for other maintenance as well as a repair. Air Flow also installed the HVAC system in our home.

We recommend their services highly.

Air Flow Designs is truly amazing. I have dealt with other AC companies that I had bad experiences with. Airflow is totally different the tech was professional and knowledgeable he did such a great job installing my new system no details were missed. This will be the only company I will use for all my AC needs. Highly recommended.

Jeff P showed up exactly on time. Troubleshot system. Gave quote for replacement system. He followed up on ordering new system and then called to let me know what date and time install would be. Provided friendly, caring and professional customer service. Very knowledgeable.

Always a pleasure with Air Flow Designs. Very responsive and excellent quality work. Everyone from the techs who some to the house (ex: Jeff) to the folks in the office like Austin, Ashley, Miriam, etc. are easy to reach and keep us informed.

I have a new build, been in the house for six months had a nest thermostat put in before I moved in. It worked great for six months. Then my condenser stopped working. I called for the one year warranty and they sent there tech out for blamed it on the thermostat and also tried to charge me 75$ on a warranty call which after arguing then honored the warranty. He installed the original thermostat and the system worked but had a horrible buzz to it for one night. The next day I Iooked inside the panel at the condenser somehow over night the wires were disconnect from my unit and those connectors are very strudy, someone must of disconnect them I'll let you all guess who I think it was. So I am giving them one star because I can't give any lower because they are either incompetent or they tried to scam me

Well, Im not a negative reviewer, but after 18years, Im exploring a new HVAC service provider. .

I give 2 stars but this is based only on my early history with Air Flow.

For background, I inherited a transferable service contract. Then Air Flow installed my last Infinity unit in 08. I paid for annual maintenance AND FOR A 10 YR LABOR warranty agreement since then. Until recently, the service was great; the personnel were responsive and the prices were fair. But within the past couple of years, each tech who came to call was a new employee. As my labor agreement expired, I noticed prices climbed each year. In the past 18mos, I renewed only the annual maintenance.

So when my most recent service call - after a fairly recent annual maintenance visit - cost me a trip fee just to tell me my compressor failed, you can image my frustration when there was no willingness to include that cost as a credit toward a new system installation. My status gave me no additional priority despite the fact I had a complete outage. And incredibly, I had to chase the Sales rep for a quote, who scribbled costs on a form that was beyond difficult to read. The rep never called me to follow up, much less answer any of the questions I had (such as when can the work begin, what parts are included and are they in stock, is financing an option, what rebates am I eligible for, and what add on services can I obtain). So Im left to interpret a quote that is 1.75x the closest competitor, I think.

1 week without air and I still havent heard from my rep.

To say Im truly disappointed with Air Flow is an understatement.

I am lucky that my Air conditioning system stop working days before my service agreement contract was due. I called Air Flow Designs Heating & Air Conditioning, for my air conditioning system failed to cool the house. The Tech came out found the coil need to be clean and the defrost circuit
board bad, either to be cause of the cooling problem. The Tech later discovered that the system was out of freon. He said that he don't know where the leak is, and this could take 3 to 4 hours and he don't have time for that, so he goes and order a part that is not in his van. Here where i found to be lazy and not caring for the customer. At the least service the system with freon (no cost to him) to find the real problem. Who knows the freon could last, for one cooling the house and for two until the part come in which was two days. The Tech flat out said NO for the freon and requested money for his service. Then i said no, later i get a call from the main office telling me that i need a new system costing 6,200 dollars. now if the Tech had service the system, my intention was to replace the entire heating and air system any way. The Tech and i speculate think if he service the system with freon it could last months and the customer will be content. I know that my system is 15 yrs old and it about time for a new one. JUST BE HONEST and do your JOB. My next step is the BBB.

So David Weekley uses airflow for their serving and we have had Jason come out a few times. This man is hard working and knows his stuff! Our AC broke last night and I called them today, let Jason listen to a video of what was happening and he immediately knew what it was and was in and out in 20 minutes which is so appreciated considering our house was at 84 degrees. Thank you, Jason!